Technical Support Manager Dell jobs
- AnysphereAustralia
- Prior experience as a Technical Support Engineer or in a hands-on technical support role.
- Proven track record managing or leading a technical support team in a…
- SOTI Inc.Mulgrave VIC
- Strong understanding of technical support operations, including SLA management and escalation handling.
- 8+ years of experience in technical support, including…
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- Salary Search: Manager, Technical Support – ANZ salaries
- Prior experience in enterprise software, infrastructure, or cloud technical support environments.
- The Senior Manager, Software Maintenance Engineering is…
- Prior experience in enterprise software, infrastructure, or cloud technical support environments.
- The Senior Manager, Software Maintenance Engineering is…
- Milestone Technologies, Inc.Sydney NSW
- Participate in ongoing learning opportunities to expand technical and customer support capabilities.
- This role is ideal for individuals looking to build…
- World Wide Technology Holding, LLCSydney NSW 2000
- Tuition reimbursement
- Parental leave
- Health insurance
- Annual leave
- Employee assistance program
- Disability insurance
- The ideal candidate brings deep consulting rigor, technical fluency, and strong executive presence to the role.
- Strong fluency across WWT's business lines.
- Experteq CareersSydney NSW
- Referral program
- Annual leave
- Employee discount
- Employee assistance program
- Work from home
- Complimentary flu shots
- Resolve technical issues: Liaise with clients and internal teams to resolve technical incidents and requests.
- Minimum 3 years hands on IT support experience in…
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- ImmutaAustralia
- Parental leave
- Health insurance
- Annual leave
- Vision insurance
- Dental insurance
- Stock options
- Customer Advisory: Ability to translate complex technical concepts into clear business value for both technical and non-technical stakeholders.
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- Neilson Financial ServicesSydney NSW 2000
- Parental leave
- Annual leave
- Life insurance
- Manage, mentor, and support a technical support team during operational hours (rotating 8am–7pm coverage).
- Experience managing or building a support knowledge…
View similar jobs with this employerSuper Micro ComputerSydney NSW- Gather and compile technical support documentations for training help desk and field engineers.
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View similar jobs with this employerDepartment of Jobs, Skills, Industry and RegionsMelbourne City Centre VIC- Technology support experience: Demonstrated IT skills and experience in providing desktop support, customer service and problem solving/troubleshooting in multi…
- TelnetworksMelbourne VIC 3004
- Company car
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- Maintain accurate technical documentation, support records, and asset registers.
- ReplineHeathcote NSW 2233
- Troubleshoot technical issues and provide user support across the business.
- At least 1 year of experience providing ICT support within a business environment.
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- WesTracGuildford WA
- Referral program
- Employee stock purchase plan
- Parental leave
- Employee assistance program
- Salary packaging
- Provide strategic technical leadership and coaching, supporting teams to navigate complex issues and deliver high-quality technical support.
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- DigiCertMelbourne VIC
- Annual leave
- Ability to explain technical concepts to technical and non-technical audiences.
- Communicate with customers via support cases, phone, and chat.
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- Queensland GovernmentBrisbane QLD
- Health insurance
- Employee discount
- Employee assistance program
- Free parking
- Salary packaging
- Demonstrated ability to provide high level, confidential and effective executive and administrative support services.
- Access to Employee Assistance Program.
Job Post Details
Technical Support Engineering Manager, Singapore, Australia - job post
Job details
Job type
- Full-time
Location
Full job description
User Ops · Full-time · Singapore; Australia
Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code.
About the Role
We’re hiring the first Technical Support Engineering Managers to lead a team of Technical Support Engineers and deliver exceptional support experiences to Cursor users. In this role, you’ll guide the team in engaging directly with users, solving complex technical challenges, and leveraging learnings to build internal automations and optimize support processes. You’ll be at the forefront of ensuring users successfully leverage Cursor, shaping how AI-enhanced developer support operates at scale, and building the systems that make support world-class.
Ideal candidates are former support engineers with proven leadership experience, thrive in fast-paced startup environments, are passionate about developer tools, and proactively enhance processes and automation while growing the people around them.
What you’ll do
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Lead, mentor, and grow a team of Technical Support Engineers through coaching, feedback, and career development.
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Serve as the escalation point for complex or urgent customer issues, collaborating with engineering to drive resolution.
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Set and monitor team goals, metrics, and processes to ensure consistent, high-quality support.
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Partner with Product and Engineering to advocate for customer needs and influence roadmap priorities.
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Drive operational excellence by improving workflows, building automations, and streamlining tooling.
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Champion documentation and knowledge sharing to empower both customers and teammates.
You may be a fit if
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Prior experience as a Technical Support Engineer or in a hands-on technical support role.
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Proven track record managing or leading a technical support team in a SaaS or developer-focused company.
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Strong debugging and problem-solving skills, with a deep understanding of software development workflows.
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Familiarity with IDEs, LLMs, and AI-powered developer tools.
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Excellent communication skills with the ability to coach teams and engage with senior external stakeholders.
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Self-starter with curiosity, creativity, and a bias for action.