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Technical Support Officer jobs in Sydney NSW

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    • Join a high performing team to deliver application support services, Level 1 and Level 2 technical support, coordinate vendor and stakeholder engagement,…
    • View all Transport For NSW jobs - Burwood jobs - Technical Support jobs in Burwood NSW
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    • Providing first and second level hardware and software support.
    • Reporting into the Service Delivery Manager, this role will be responsible for providing…
    • Hardware and software support, equipment set ups, and meeting room conference support.
    • In addition, you will provide 2nd level desktop support to members of our…
    • Knowledge and experience working in a technical support position or have academic knowledge gained at TAFE or University.
    • Demonstrated experience in an IT technical support, service desk or field support environment, providing support for both software and hardware issues.
    • Providing client support to users and ensuring that user’s requests are understood, properly documented and prioritised.
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    • Proven ability to resolve a wide range of technical issues for diverse customers.
    • Manage and prioritize multiple support tickets simultaneously, ensuring…
    • At least 2 years' experience in IT support, systems support, help desk or a similar ICT role.
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    • Targeted Question: Describe a time when you had to balance technical expertise with ensuring high levels of customer satisfaction in an IT support role.
    • Proven experience providing support in a level 1 service desk capacity.
    • Demonstrated experience in service desk support including efficient management of…
    • This is an opportunity to use your technical knowledge, administrative, data management, sample management and operational support across our transplant testing…
    • Ongoing training and professional development support.
    • Troubleshoot and resolve Level 2 technical issues for endpoint devices, software, and operating systems…
    • At least two years of relevant professional experience in ICT customer support, help desk support or a similar technical role.
    • Escalate more complex technical issues to specialist support teams and monitor progress through to resolution.
    • Excellent communication and interpersonal skills.
    • Create and maintain up to date technical manuals, user guides, and troubleshooting FAQs to support end users and technical staff across the organisation.

Job Post Details

Technical Support Officer - job post

Transport For NSW
3.8 out of 5 stars
Burwood NSW 2134
$100,123 - $110,138 a year - Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • $100,123 - $110,138 a year

Job type

  • Full-time

Location

Burwood NSW 2134

Full job description

Technical Support Officer (NSWT)
Organisation/Entity: Transport For NSW
Job category: Information & Communication Technology

Job location:
Burwood, NSW, AU, 2134

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Job reference number: 111115
Employment type: Permanent Full-Time
Salary range: $100123.0-$110138.0
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You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact.

If finding complex technological solutions is your game, we've got the team for you. You're going to help us create seamless operations that result in efficiency for millions of customers.

In this role, you'll:
Join a high performing team to deliver application support services, Level 1 and Level 2 technical support, coordinate vendor and stakeholder engagement, contribute to application enhancements and testing activities, and drive continuous service improvement.

Your technical acumen, customer focus, and problem-solving capability, gained across application support, IT operations, service management, or enterprise technology environments, will see you excel in diagnosing root causes, navigating competing priorities, and delivering effective solutions

This is a temporary opportunity until 31/12/2027 based in Burwood. Hyrbid working arrangements are available in line with the TfNSW Workplace presence policy.

For more information on the role and business unit, view the role description and information pack.

About you

You're a pragmatic and highly collaborative support professional, skilled at troubleshooting applications, influencing vendors, and translating technical issues into business outcomes. You have worked in incident management, application administration, user access governance, testing, monitoring, and operational support.

You thrive in a lean, high-performing team where initiative, accountability, and strong stakeholder engagement are essential to keeping systems running at their best.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today

Applications close 11:59 PM Sunday 20 September 2026

For more information about this role, please contact CHRISTINA.PARK@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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