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Technical Support Officer jobs in Sydney NSW

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    • You will bring experience in customer service, with a strong interest in technology or proven ability to provide technical support.
    • View all Transport For NSW jobs - Macquarie Park jobs - IT Support jobs in Macquarie Park NSW
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    • Strong analytical and troubleshooting skills, with the ability to diagnose technical issues and implement effective resolutions.
    • Participate in ongoing learning opportunities to expand technical and customer support capabilities.
    • This role is ideal for individuals looking to build…
    • Provide onsite and remote desktop support to employees across the business.
    • In this hands-on role, you'll provide exceptional support to employees across the…
    • Demonstrated experience in an ICT support, help desk, or technical services role.
    • Provide support within a call centre environment where required, handling a…
    • Escalate issues to Level 2 / 3 technical support team members and external vendors where necessary.
    • Provide Microsoft 365 & Tooling Administration support.
    • Triage support requests, troubleshoot and provide first / second level support.
    • Writing technical documentation and How-To Guides.
    • Provide training and technical support on application software and operational procedures.
    • Hands-on experience with diagnosing and resolving technical issues.
    • Escalate issues to Level 2 / 3 technical support team members and external vendors where necessary.
    • Provide Microsoft 365 & Tooling Administration support.
    • Maintain accurate records of support requests, incidents, and student interactions through helpdesk and student support systems.
    • The Technical Support Analyst provides Level 2 and Level 3 technical support across the BESTMED software ecosystem, managing complex product, integration and…
    • Resolve technical issues: Liaise with clients and internal teams to resolve technical incidents and requests.
    • Minimum 3 years hands on IT support experience in…
    • The ICT Customer Support Officer is responsible for delivering responsive and professional technical support to employees and stakeholders across the…
    • Hardware and software support, equipment set ups, and meeting room conference support.
    • In addition, you will provide 2nd level desktop support to members of our…
    • 4+ years experience managing IT support environments, ideally in collaboration with Managed Service Providers (MSPs).

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Job Post Details

IT Customer Support Officer - job post

Transport For NSW
3.8 out of 5 stars
Macquarie Park NSW 2113
$108,374 - $119,210 a year - Permanent, Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • $108,374 - $119,210 a year

Job type

  • Permanent
  • Full-time

Location

Macquarie Park NSW 2113

Full job description

Organisation/Entity: Transport For NSW
Job category: Information & Communication Technology

Job location:
Macquarie Park, NSW, AU, 2113

#job-location.job-location-inline { display: inline; }
Job reference number: 108737
Employment type: Permanent Full-Time
Salary range: $108374.0-$119210.0
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You crave a career that pushes you, where you'll meet challenges head on and you're guaranteed to grow.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:
Provide face-to-face IT support to employees, including VIPs, resolving issues and offering guidance on systems and processes.

Assist with meeting room technology, troubleshoot IT issues, and act as the first point of contact across Transport sites.

Deliver excellent customer service by managing incidents, escalating major issues, and building strong client relationships while promoting best practices.

For more information on this position and business unit, view the role description and information pack.

About you

You will bring experience in customer service, with a strong interest in technology or proven ability to provide technical support.

You will demonstrate strong relationship-building skills and the ability to collaborate effectively across teams.

You will have the ability to identify, troubleshoot, and resolve issues, managing problems through to effective outcomes.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today

Applications close 11:59 PM Wednesday 5 August, 2026.

For more information about this role, please contact LAUREN.BLEACH@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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