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Technical Support Officer jobs in Sydney NSW

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    • Escalate more complex technical issues to specialist support teams and monitor progress through to resolution.
    • Excellent communication and interpersonal skills.
    • Triage support requests, troubleshoot and provide first / second level support.
    • Writing technical documentation and How-To Guides.
    • Resolve technical issues: Liaise with clients and internal teams to resolve technical incidents and requests.
    • Minimum 3 years hands on IT support experience in…
  • View similar jobs with this employer
    • Experience in an IT Service Desk, any customer support, or technical help role, providing first level support to end users (Desirable but not essential).
    • Preparing and reviewing support documentation.
    • Describe a time when you had to explain a technical process to someone with limited technical knowledge.
    • Hardware and software support, equipment set ups, and meeting room conference support.
    • In addition, you will provide 2nd level desktop support to members of our…
    • Preparing and reviewing support documentation.
    • Describe a time when you had to explain a technical process to someone with limited technical knowledge.
    • Proven experience in IT technical support or helpdesk roles.
    • We are seeking a versatile, full-time ICT Support Technician to manage and maintain our business…
    • Effective communication skills, with the ability to convey technical information clearly to both technical and non-technical audiences.
    • Generous monthly product allowance to support your health and wellbeing.
    • Support production, quality, technical or laboratory teams with accurate documentation…
    • It’s common practice for a technical IT support team to be divided into first and second-line support, with the second-line support staff handling the more…
    • Experience with performing component-level repairs and troubleshooting on technical equipment, diagnosing and troubleshooting operating systems, computer…
    • Providing client support to users and ensuring that user’s requests are understood, properly documented and prioritised.
    • Job Types: Full-time, Permanent.
    • Soft Skills: Excellent communication and customer service skills, with a proven ability to explain technical concepts to non-technical creative staff (barbers…
    • Provide technical support and troubleshooting assistance for telecommunications equipment and services.
    • XPRO TELECOM PTY LTD* is a growing telecommunications…

Job Post Details

IT Support Officer - job post

AccorCorpo
3.9 out of 5 stars
Sydney NSW
Full-time

Job details

Job type

  • Full-time

Location

Sydney NSW

Full job description

Company Description


Join the Accor Group, an ecosystem of over 5,500 hotels, 10,000 restaurants, and lifestyle destinations, in 110 countries.

As one of our 5,000+ Corporate Heartists®, come pursue your passion to the vibrant rhythm of the hospitality industry.

With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Become a Heartist®, and let your heart guide you into a world where life pulses with passion.


Job Description


We're looking for an enthusiastic and customer-focused IT Support Officer to join our team on a 6-month fixed-term contract. In this role, you'll provide first-line technical support to employees across our corporate offices, helping to deliver a seamless technology experience through responsive support, problem-solving, and collaboration.

This is an excellent opportunity for someone early in their IT career who enjoys helping people, troubleshooting technology issues, and developing their technical skills within a dynamic and supportive environment.

Getting to know the role and your responsibilities

  • Provide first-line IT support for hardware, software, mobile devices, and workplace technology.
  • Respond to incidents and service requests through the IT ticketing system.
  • Troubleshoot issues relating to Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
  • Set up and support user accounts and access management.
  • Escalate more complex technical issues to specialist support teams and monitor progress through to resolution.
  • Support device lifecycle management, including onboarding, replacement, and decommissioning.

Qualifications


What we need from you

  • 1–2 years' experience in an IT Support, Service Desk, Help Desk, or similar role.
  • Experience supporting Microsoft 365 applications and Windows environments.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to prioritise tasks and manage competing requests.
  • Customer-focused with a genuine desire to help others.

Additional Information


We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Suitably experienced and qualified applicants who currently have full working rights in Australia will only be considered.

Candidate screening and interviews may be conducted prior to the closing date of the advertisement. Accor reserves the right to close applications for the position prior to the advertised date. We encourage you to submit your application as soon as possible.

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