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Technical Support Specialist Telstra jobs

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    • Work with technical teams to diagnose, escalate and restore services when more complex issues arise.
    • Be the first point of contact for customers using video…
    • Work with technical teams to diagnose, escalate and restore services when more complex issues arise.
    • Be the first point of contact for customers using video…
    • Sound technical skills in operating systems such as Unix/Linux and ability to script and code to achieve.
    • Translating customer needs and requirements, into…
    • Strong communication skills with the ability to clearly articulate technical concepts to both technical and non-technical stakeholders.
    • Strong communication skills with the ability to clearly articulate technical concepts to both technical and non-technical stakeholders.
    • Perform technical investigations and root cause analysis for complex security challenges.
    • Partner with product teams, platform teams, architects, and security…
    • Perform technical investigations and root cause analysis for complex security challenges.
    • Partner with product teams, platform teams, architects, and security…
    • Lead the design, engineering, and technical support of Telstra’s security platforms for protecting web applications.
    • Nice to have: Proficiency with Terraform.
    • Lead the design, engineering, and technical support of Telstra’s security platforms for protecting web applications.
    • Nice to have: Proficiency with Terraform.
    • The MDM Engineer is a specialist technical role responsible for the design, deployment, management, and optimisation of Mobile Device Management (MDM)…
    • Collaborate with technical specialists, project delivery teams and support functions to deliver seamless outcomes.
    • Customer Service Support: Acts as the routine contact point, receiving and handling requests for support.
    • Responds to a broad range of service requests for…
    • You enjoy balancing day-to-day technical delivery with higher-level planning and solution design.
    • Demonstrated experience in the design, implementation, support…

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Job Post Details

Technology Support Specialist - job post

Telstra Business Technology Centre Perth South
Canberra ACT
Permanent, Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Permanent
  • Full-time

Location

Canberra ACT

Benefits

Pulled from the full job description

  • Parental leave

Full job description

Employment Type

Permanent

Closing Date

25 July 2026 11:59pm

Job Title

Technology Support Specialist

Job Summary

Looking to build a career in technology while making a real difference for customers?

Join our Customer Assurance team and gain hands-on experience supporting enterprise collaboration technologies used in complex, high-profile environments.

This is a fantastic opportunity for someone early in their technology career who enjoys helping people, solving problems and learning how large-scale technology services operate.

Job Description

You'll work alongside experienced specialists, receive training and mentorship, and develop valuable troubleshooting and operational skills, helping you to b uil d a strong foundat i on for future growth within Telstra.

What we offer

  • Performance-related pay

  • Access to thousands of learning programs so you can level-up

  • Paid parental leave for primary & secondary carers

  • Purchased annual leave scheme

  • Additional Telstra day off for you to spend how you like

  • Additional 30% off Telstra products and services

  • Toolkit provided (laptop + mobile phone + plan paid for)

Due to the nature of the work, a current NV1 Security Clearance is an essential requirement for this role. We can only consider applicants who already hold an active NV1 clearance, but bonus points if you have an active NV2 Security Clearance.

What you'll do

As part of the Video Teleconferencing (VTC) team, you'll be the first point of contact for customers requiring support with collaboration and video conferencing technologies.

  • Be the first point of contact for customers using video conferencing and collaboration technologies, providing clear, helpful support.

  • Manage service requests and incidents end to end, keeping customers updated and working towards timely resolutions.

  • Troubleshoot issues across video conferencing platforms, hardware, audio, video and connectivity services.

  • Work with technical teams to diagnose, escalate and restore services when more complex issues arise.

  • Keep accurate records of incidents, troubleshooting steps and customer interactions, while sharing knowledge and improvement ideas with the team.

About you

We're looking for people who are naturally curious, enjoy helping others and have a genuine interest in tech. You may already have experience in technical support, customer service or a service desk environment, and you're excited by the opportunity to continue learning and developing your technical skills.

  • A current NV1 Security Clearance is mandatory, with the ability to work from Canberra and attend the office as required.

  • Some experience in customer-facing / customer service , service desk, tec hnical support or an operational environment.

  • Strong communication, customer service and problem-solving skills, with the ability to follow structured troubleshooting processes.

  • A genuine interest in tech, a collaborative mindset and the ability to manage competing priorities while continuing to learn.

Why Telstra?

At Telstra, you'll be part of a team that values collaboration, learning and continuous improvement. This role offers genuine opportunities to build your technical capability, gain exposure to enterprise technology environments, and work alongside experienced professionals who are invested in helping you succeed.

If you're customer-focused, eager to learn and ready to take the next step in your technology career, we'd love to hear from you.

Please ensure you apply with an up to date CV, for immediate consideration

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on DisabilityandAccessibility@team.telstra.com or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment
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