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Technical Support jobs in Canberra ACT

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    • Experience: Experience in IT service management, technical help desk, or application support.
    • Communication Skills: Proven ability to explain technical concepts…
    • View all SYENTA PTY LTD jobs - Canberra jobs - Support Associate jobs in Canberra ACT
    • Salary Search: Applications Support Associate salaries in Canberra ACT
    • Collaborate with subject matter experts and technical teams.
    • You'll learn from industry experts, receive targeted training, and build essential skills in…
    • Work with technical teams to diagnose, escalate and restore services when more complex issues arise.
    • Be the first point of contact for customers using video…
    • Provide enhanced incident support to end users following escalation from the Service Desk or other support teams.
    • Work with technical teams to diagnose, escalate and restore services when more complex issues arise.
    • Be the first point of contact for customers using video…
    • Ability to document support activities accurately and follow established support procedures.
    • Deliver exceptional customer service while communicating technical…
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    • Assign incidents and requests to the correct support group.
    • Respond to and resolve customer requests, in relation to software, hardware and network operations…
    • Do you have experience providing client-focused technical support for desktops, mobile devices, and peripherals?
    • Your proven track record includes providing advanced technical support and resolving complex issues.
    • Participate in shift work to provide 24/7 support coverage.
    • Provide technical leadership by mentoring team members, coordinating support activities and driving continuous improvement across desktop support operations.
    • Experience in technical support, field service, maintenance or systems installation.
    • Reporting to the General Manager, you will coordinate and support technical…
    • Experience with desktop support, server support, hardware, network and software installation and troubleshooting.
    • Test and Tag experience highly regarded.
    • Strong experience in capability to develop, conduct training and support continuous improvement initiatives.
    • Develop, coach and train a group of Case Managers…
    • Demonstrated experience in a service desk or technical support role.
    • As a Managed Service Desk Engineer, you’ll play a key role in delivering high-quality…
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    • Facilitate technical data exchange between NNS, and the supplier.
    • Conduct and support investigations for non-conforming services and products, as assigned.

Job Post Details

Applications Support Associate - job post

SYENTA PTY LTD
Canberra ACT
From $6,250 a month - Full-time

Job details

Pay

  • From $6,250 a month

Job type

  • Full-time

Location

Canberra ACT

Benefits

Pulled from the full job description

  • Childcare assistance
  • Travel reimbursement
  • Referral program
  • Professional development assistance
  • Health insurance
  • Vision insurance
  • Dental insurance

Full job description

SYENTA PTY LTD is an Australian deep-tech additive manufacturing startup spun out from the Australian National University in 2021 that designs and builds multi-material 3D electronics printers utilizing a unique electrochemical method.

Job Title: Applications Support Associate

Location: Canberra, ACT

Job Type: Full-Time

About the Role

We are seeking an analytical Applications Support Associate to resolve software and system challenges for our internal operations. This mid-level role is an accessible step for entry-level help desk agents, tech-savvy customer service reps, or IT graduates. You will act as the link between system users and engineering teams to ensure quick issue resolution.

Key Responsibilities

Technical Problem Resolution: Troubleshoot mid-level technical issues involving software configurations, system bugs, and platform integrations.

Incident Case Management: Manage the lifecycle of IT support tickets using internal tracking systems to meet SLA targets.

Technical Documentation: Write clear, concise internal guides, troubleshooting workflows, and system FAQs.

Cross-Functional Escalation: Isolate complex software bugs and escalate them with diagnostic details to senior engineering teams.

User Onboarding & Education: Guide staff through system updates and configurations, translating technical processes into simple steps.

Requirements & Qualifications

Experience: Experience in IT service management, technical help desk, or application support.

Technical Skill Set: Familiarity with enterprise software platforms, web applications, and database lookups (SQL or API tools).

Analytical Capabilities: Strong problem-solving skills to systematically isolate system faults and application errors.

Communication Skills: Proven ability to explain technical concepts clearly to non-technical business users.

Pay: From $6,250.00 per month

Benefits:

  • Childcare assistance
  • Dental insurance
  • Health insurance
  • Life insurance
  • Professional development assistance
  • Referral program
  • Travel reimbursement
  • Visa sponsorship
  • Vision insurance

Work Location: In person

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