Technical Support jobs in Canberra ACT
- SYENTA PTY LTDCanberra ACT
- Childcare assistance
- Travel reimbursement
- Referral program
- Professional development assistance
- Health insurance
- Vision insurance
- Experience: Experience in IT service management, technical help desk, or application support.
- Communication Skills: Proven ability to explain technical concepts…
- SYENTA PTY LTDCanberra ACT
- Childcare assistance
- Travel reimbursement
- Referral program
- Professional development assistance
- Health insurance
- Vision insurance
- Communication: Clear verbal and written communication skills with the patience to explain technical steps to everyday users.
- FinXLCanberra ACT
- Collaborate with subject matter experts and technical teams.
- You'll learn from industry experts, receive targeted training, and build essential skills in…
- FinXLCanberra ACT
- Collaborate with subject matter experts and technical teams.
- You'll learn from industry experts, receive targeted training, and build essential skills in…
- 3001 DXC Technology Australia Pty LimitedCanberra ACT
- Parental leave
- Insurance services
- Employee assistance program
- Paid volunteer leave
- Excellent communication skills to effectively convey technical information to non-technical stakeholders.
- This role requires deep technical knowledge, strong…
- Australian National UniversityCanberra ACT 2601
- You have a proactive approach to support, strong technical troubleshooting skills and the ability to build positive relationships with a diverse range of…
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- Kinetic ITCanberra ACT
- Employee assistance program
- Provide enhanced incident support to end users following escalation from the Service Desk or other support teams.
- LeidosCanberra ACT 2600
- Annual leave
- Your proven track record includes providing advanced technical support and resolving complex issues.
- Participate in shift work to provide 24/7 support coverage.
- LeidosCanberra ACT 2600
- Annual leave
- We’re looking for a motivated and customer-focused End User Analyst to support our customer base by delivering high quality, user facing IT support.
- EMLCanberra ACT
- Parental leave
- Gym membership
- Insurance services
- Employee assistance program
- Work from home
- Strong experience in capability to develop, conduct training and support continuous improvement initiatives.
- Develop, coach and train a group of Case Managers…
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- UnisysCanberra ACT
- Experience with desktop support, server support, hardware, network and software installation and troubleshooting.
- Test and Tag experience highly regarded.
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- Australian National UniversityCanberra ACT 2601
- Are you confident mentoring junior staff, sharing technical knowledge, and helping improve the quality and consistency of customer support?
- ASI SolutionsBelconnen ACT 2617
- Parental leave
- Birthday leave
- Demonstrated experience in a service desk or technical support role.
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- UnisysCanberra ACT
- Experience in the delivery of IT support services with specified KPI’s.
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- UnisysCanberra ACT
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Job Post Details
Job details
Pay
- From $6,250 a month
Job type
- Full-time
Location
Benefits
Pulled from the full job description
- Childcare assistance
- Travel reimbursement
- Referral program
- Professional development assistance
- Health insurance
- Vision insurance
- Dental insurance
Full job description
SYENTA PTY LTD is an Australian deep-tech additive manufacturing startup spun out from the Australian National University in 2021 that designs and builds multi-material 3D electronics printers utilizing a unique electrochemical method.
Job Title: Applications Support Associate
Location: Canberra, ACT
Job Type: Full-Time
About the Role
We are seeking an analytical Applications Support Associate to resolve software and system challenges for our internal operations. This mid-level role is an accessible step for entry-level help desk agents, tech-savvy customer service reps, or IT graduates. You will act as the link between system users and engineering teams to ensure quick issue resolution.
Key Responsibilities
Technical Problem Resolution: Troubleshoot mid-level technical issues involving software configurations, system bugs, and platform integrations.
Incident Case Management: Manage the lifecycle of IT support tickets using internal tracking systems to meet SLA targets.
Technical Documentation: Write clear, concise internal guides, troubleshooting workflows, and system FAQs.
Cross-Functional Escalation: Isolate complex software bugs and escalate them with diagnostic details to senior engineering teams.
User Onboarding & Education: Guide staff through system updates and configurations, translating technical processes into simple steps.
Requirements & Qualifications
Experience: Experience in IT service management, technical help desk, or application support.
Technical Skill Set: Familiarity with enterprise software platforms, web applications, and database lookups (SQL or API tools).
Analytical Capabilities: Strong problem-solving skills to systematically isolate system faults and application errors.
Communication Skills: Proven ability to explain technical concepts clearly to non-technical business users.
Pay: From $6,250.00 per month
Benefits:
- Childcare assistance
- Dental insurance
- Health insurance
- Life insurance
- Professional development assistance
- Referral program
- Travel reimbursement
- Visa sponsorship
- Vision insurance
Work Location: In person