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Technical Support jobs in New South Wales

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    • Respond to technical support requests via phone, email, or in person.
    • 1-2 years of experience in technical support or IT help desk is preferred.
    • View all CloudWattle IT Solutions Pty Ltd jobs - Parramatta jobs - Technical Support jobs in Parramatta NSW
    • Salary Search: Technical Support Staff salaries in Parramatta NSW
    • Resolve technical issues: Liaise with clients and internal teams to resolve technical incidents and requests.
    • Minimum 3 years hands on IT support experience in…
    • Participate in ongoing learning opportunities to expand technical and customer support capabilities.
    • This role is ideal for individuals looking to build…
    • Demonstrated experience in an ICT support, help desk, or technical services role.
    • Provide support within a call centre environment where required, handling a…
    • The Technical Support Analyst provides Level 2 and Level 3 technical support across the BESTMED software ecosystem, managing complex product, integration and…
    • To provide technical assistance to the team members in resolving customer issues.
    • Develop and maintain high-quality network architecture, design, implementation…
    • Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
    • Work Schedule: 8-hour shift.
    • Proven ability to resolve a wide range of technical issues for diverse customers.
    • Manage and prioritize multiple support tickets simultaneously, ensuring…
    • You will bring experience in customer service, with a strong interest in technology or proven ability to provide technical support.
    • 1-2 years of technical support experience.
    • This is a very hands-on, technical role, that is much broader than a typical ticket-based support position.
    • 2+ years in customer-facing technical support (phone + email essential).
    • Diagnose and resolve Tier 1 technical issues efficiently and accurately.
    • Keeping technical documentation accurate and up to date.
    • Ability to troubleshoot and resolve technical issues methodically.
    • Hardware and software support, equipment set ups, and meeting room conference support.
    • In addition, you will provide 2nd level desktop support to members of our…
  • View similar jobs with this employer
    • At least 2 years of experience working in a technical customer-facing support role.
    • Answer customer support tickets and phone calls.
    • Provide technical support to clients via phone, email, chat and on site.
    • The ideal candidate will be responsible for providing technical assistance (onsite and…

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Job Post Details

Technical Support Staff - job post

CloudWattle IT Solutions Pty Ltd
Parramatta NSW 2150
From $4,500 a month - Full-time

Job details

Pay

  • From $4,500 a month

Job type

  • Full-time

Shift and schedule

  • Monday to Friday

Location

Parramatta NSW 2150

Benefits

Pulled from the full job description

  • Childcare assistance
  • Parental leave
  • Health insurance
  • Annual leave
  • Vision insurance
  • Dental insurance
  • Life insurance

Full job description

Technical Support Staff

Job Type : Full-time

Job Summary

We are looking for a reliable and customer-focused Technical Support Staff member to provide technical assistance to users, troubleshoot hardware and software issues, and ensure the smooth operation of IT systems. The ideal candidate is a strong problem solver with excellent communication skills and a commitment to delivering quality support.

Key Responsibilities

Respond to technical support requests via phone, email, or in person.

Diagnose and resolve hardware, software, and network-related issues.

Install, configure, and maintain computers, printers, and other IT equipment.

Set up and manage user accounts, passwords, and system access.

Escalate complex issues to senior IT personnel when necessary.

Maintain accurate records of support requests and resolutions.

Perform routine system maintenance and software updates.

Assist with IT asset inventory and documentation.

Ensure compliance with company IT policies and security procedures.

Qualifications

Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.

1-2 years of experience in technical support or IT help desk is preferred.

Basic knowledge of Windows operating systems, Microsoft 365, networking, and computer hardware.

Strong troubleshooting and problem-solving skills.

Excellent communication and customer service skills.

Ability to work independently and as part of a team.

Benefits

Competitive salary

Health and wellness benefits

Paid time off

Training and career development opportunities

Supportive work environment

Schedule

Full-time

Monday to Friday

Work Location

On-site

Pay: From $4,500.00 per month

Benefits:

  • Childcare assistance
  • Dental insurance
  • Health insurance
  • Life insurance
  • Maternity leave
  • Parental leave
  • Vision insurance

Work Location: In person

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