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Job Post Details

Customer Service Representative (CSR) - Teleperformance - job post

Teleperformance Australia
3.6 out of 5 stars
Sydney NSW
From $4,800 a month - Full-time

Job details

Pay

  • From $4,800 a month

Job type

  • Full-time

Location

Sydney NSW

Benefits

Pulled from the full job description

  • Health insurance
  • Life insurance

Full job description

Teleperformance Australia is a Global leader in outsourced customer service and call center operations.

A Customer Service Representative (CSR) at Teleperformance Australia helps customers by answering inquiries, solving concerns, and providing support through phone calls, emails, or live chat. The role focuses on giving professional customer service while ensuring customers have a positive experience with the company.

Main duties include:

Answering inbound customer calls, emails, or chat messages

Helping customers with billing, account, product, or service concerns

Providing accurate information and troubleshooting basic issues

Handling complaints and finding suitable solutions

Updating customer records and notes in company systems

Following company scripts, policies, and quality standards

Escalating complex concerns to senior support teams

Meeting customer service targets such as response time and satisfaction scores

Working in rotating or shifting schedules depending on the account

This role is commonly available in banking, telecom, retail, travel, and technical support accounts. Teleperformance is one of the world’s largest BPO and customer experience companies.

Skills Needed

Good English communication skills

Basic computer and typing skills

Patience and problem-solving ability

Ability to work in a fast-paced environment

Customer service or BPO experience is an advantage

Ability to work flexible or shifting schedules

Pay: From $4,800.00 per month

Benefits:

  • Health insurance
  • Life insurance

Work Location: In person

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