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    • Provide technical support to customers pertaining to installations, upgrades, operational and technical issue resolution.
    • Monthly phone and internet allowances.
    • View all Phoenix Data Systems, Inc. jobs - Remote jobs
    • Salary Search: Technical Support Specialist salaries in Remote
    • Demonstrated experience in an ICT support, help desk, or technical services role.
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    • Opportunities for technical development and certification support.
    • Maintain accurate technical documentation, support records, and asset registers.
    • Bachelor's in computer science, Engineering, or equivalent degree, or equivalent technical support experience.
    • Responsible to adhere to set internal controls.
    • Travelling to customer sites throughout the Pilbara region to provide onsite technical support.
    • Maintaining accurate documentation of support requests and…
    • One year of experience supporting customers via email in similar tech support roles.
    • Becoming familiar with and being able to use support documentation and…
    • Respond to technical support requests via phone, email, or in person.
    • 1-2 years of experience in technical support or IT help desk is preferred.
    • Resolve technical issues: Liaise with clients and internal teams to resolve technical incidents and requests.
    • Minimum 3 years hands on IT support experience in…
    • Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
    • Work Schedule: 8-hour shift.
    • Ability to explain technical concepts to technical and non-technical audiences.
    • Communicate with customers via support cases, phone, and chat.
    • Effective communication skills when troubleshooting technical issues.
    • A positive attitude and can-do mindset, fostered by your proven track record of helping…
    • Keeping technical documentation accurate and up to date.
    • Ability to troubleshoot and resolve technical issues methodically.
    • Effective communication skills, with the ability to convey technical information clearly to both technical and non-technical audiences.
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Job Post Details

Technical Support Specialist - job post

Phoenix Data Systems, Inc.
Remote
Full-time

Job details

Job type

  • Full-time

Benefits

Pulled from the full job description

  • Health insurance
  • Annual leave
  • Dental insurance
  • Life insurance

Full job description

Position Overview

This role primarily supports customers across the United Kingdom and requires excellent communication skills and a customer-focused mindset.

The Technical Support Specialist is responsible for resolving software and hardware user inquiries received via telephone and email. The successful candidate should have a strong customer service/help desk orientation and be able to diagnose and resolve technical software issues. We are willing to train someone with a good attitude.

Key Responsibilities

  • Deliver professional and top-quality customer service to all customers while performing within departmental targets
  • Provide technical support to customers pertaining to installations, upgrades, operational and technical issue resolution
  • Document all customer interactions consistently, thoroughly and free of grammatical errors
  • Communicate issues clearly and effectively to both customers and internal departments

Required Qualifications and Skills

  • BA or BS in Information Systems, 2 years related experience or an equivalent combination of education and experience
  • Experience with Microsoft Office products, Windows Server, Windows OS, Apple iOS, and Android OS
  • Excellent verbal and written communication skills to interact effectively with customers

Preferred Skills

  • Microsoft SQL Server experience
  • Microsoft Web Server (IIS)
  • Experience with quality assurance practices and methodologies

Benefits

  • Monthly phone and internet allowances
  • Employer pension and National Insurance contributions
  • Life Insurance
  • Business travel insurance
  • Bonuses
  • TS Commissions
  • Paid UK public holidays
  • Generous annual leave in line with UK employment standards

Please forward your CV with salary requirements to HR@goaims.com

No phone calls, please

Company Overview

Phoenix Data Systems, Inc. is an established leader in Computerized Maintenance Management Software (CMMS) serving 3,000 hospitals with over 35 years of experience in the industry.

Our employees enjoy a work environment that encourages skill improvement and personal growth with collaborative office culture.

Job Type: Full-time

Benefits:

  • Dental insurance
  • Health insurance
  • Life insurance

Work Location: Remote

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