Telephone Answering Service jobs

Mondial Telephone Fundraising, based in North Sydney, is an award-winning and rapidly growing fundraising agency dedicated to making a positive impact through warm calling and exceptional customer service. We focus on connecting with everyday people who care deeply about important humanitarian, environmental, medical, animal, and social causes. At Mondial, we pride ourselves on respecting and valuing our team members and the generosity of the donors we engage with. As a Telephone Fundraiser, you will have the rewarding opportunity to speak with like-minded supporters, cultivate trusting relationships, and represent well-known charities that matter to them. This role offers a unique blend of challenge and personal fulfillment, as you assist in fundraising efforts while providing outstanding service. We are looking for talkative, compassionate team players who desire to make a difference and want to enhance their skills in a supportive and dynamic environment. With comprehensive training, flexible shift patterns, including opportunities to work from home, and a culture that fosters growth and development, Mondial Telephone Fundraising is the ideal place for individuals passionate about philanthropy and helping others to thrive in their careers.

Responsibilities

• Provide high-quality customer service over the phone to supporters of our long-term charity clients.
• Represent and advocate for charities focused on humanitarian, environmental, medical, animal, and social causes.
• Engage donors in meaningful conversations to cultivate trusting, long-term relationships.
• Utilise our Contact Centre solution to make calls and accurately manage donor data for multiple charities.
• Work effectively as part of a team within a contact centre environment to meet shared goals.
• Achieve customer service KPIs related to productivity and quality consistently.
• Provide specialised services to donors, addressing their questions and resolving issues as needed.

Requirements

• A genuine desire to help those in need and contribute positively to the community.
• Strong interest in philanthropy and charity work with a passion for making a difference.
• Excellent communication skills with the ability to engage effectively with diverse donor communities over the phone.
• Demonstrated resilience and problem-solving skills when handling objections or challenging situations.
• Previous customer service experience is preferred but not mandatory.
• Willingness to learn continuously and develop personal and professional skills.
• Ability to follow processes accurately when capturing and managing donor information.

Benefits

Supportive training is provided in our induction program so when you come out of training and into the phone room, you feel excited and ready to make calls. We celebrate and welcome diversity and often share best practices amongst fundraisers. This inspires creativity and a thirst to learn more about what we do. Most importantly, you'll be representing charities that aim to advance education, welfare of animals, protecting our environment, advancing health and providing humanitarian aid.