Temporary Administration jobs in Melbourne VIC

Administration Officer – Towing & Transport

Brooklyn | Monday to Friday | 9:00am – 5:00pm | NO WEEKENDS

Join a Growing Towing & Roadside Assistance Business

Our client is a well-established and trusted towing and roadside assistance company based in Brooklyn, servicing Melbourne’s western suburbs and surrounding areas.

With a professional fleet operating 24/7, they provide towing, roadside assistance, commercial vehicle services and accident recovery. They pride themselves on reliability, professionalism and providing exceptional service to every customer.

We are now looking for an experienced and organised Administration Officer to join their busy office team.

About the Role

This is a varied administration and customer service position where no two days are exactly the same.

You will be at the centre of the operation, coordinating with drivers, customers, insurance companies and other stakeholders to ensure jobs are managed efficiently and paperwork is completed accurately.

You'll need to be someone who can stay calm under pressure, juggle multiple priorities and communicate confidently with a wide range of people.

Key Responsibilities

• Answer incoming phone calls, emails and customer enquiries professionally
• Provide friendly and efficient customer service
• Gather and accurately record information relating to towing and roadside assistance jobs
• Coordinate and dispatch jobs to tow truck drivers
• Monitor job progress and provide updates to customers
• Use dispatch systems and maintain accurate job records
• Complete data entry, filing and general administration
• Prepare and process invoices and payments
• Assist with EFTPOS, cash handling and account reconciliation
• Maintain accurate job sheets, incident reports and regulatory documentation
• Liaise with drivers, customers, insurance companies and other external stakeholders
• Assist with fleet records, rostering, timesheets and HR administration
• Order office supplies and assist with general office coordination
• Handle customer complaints and escalations professionally
• Support the wider team during busy periods

What We're Looking For

We are looking for someone who is organised, reliable, confident on the phone and able to think on their feet.

Ideally, you will have:

• Previous administration, customer service or office experience
• Experience within transport, logistics, towing, automotive or a similar fast-paced environment is highly regarded
• Excellent verbal and written communication skills
• A professional and confident telephone manner
• Strong attention to detail and accuracy
• Excellent organisational and multitasking skills
• Good knowledge of Microsoft Office, including Word, Excel and Outlook
• Ability to learn new dispatch, CRM and job management systems quickly
• Basic understanding of invoicing, payments and accounts receivable
• Ability to remain calm and professional when dealing with difficult or urgent situations
• Ability to work independently while also being a strong team player
• Knowledge of Brooklyn, Altona Meadows and Melbourne's western suburbs is advantageous
• Current driver's licence is preferred but not essential

Why Join?

• Monday to Friday – 9:00am to 5:00pm
• NO WEEKEND WORK
• Stable, full-time opportunity
• Friendly and supportive team environment
• Varied role with plenty of responsibility
• Training and development opportunities
• Join an established and respected business within the towing and transport industry

Apply Now!

If you're an experienced administrator who enjoys a fast-paced environment, dealing with people and keeping operations running smoothly, we'd love to hear from you.

Apply now with your resume and take the next step in your administration career!

Job Type: Temp to perm

Pay: Up to $36.18 per hour

Benefits:

• Professional development assistance

Experience:

• Administration: 2 years (Required)
• Invoicing: 2 years (Required)
• Microsoft Excel: 1 year (Required)
• compliance: 2 years (Preferred)

Work Authorisation:

• Australia (Required)

Work Location: In person