We’re looking for a friendly, proactive and organised Gym Receptionist (Admin & Marketing) to join our team at Legacy Jiu Jitsu & JWK Martial Arts! This is more than a traditional reception role. You’ll be at the heart of our martial arts community, creating a welcoming experience for members and visitors while helping drive membership growth, support gym operations and keep everything running smoothly behind the scenes. From welcoming new students and helping prospective members get started, to managing administration, supporting marketing activities and maintaining gym standards, you’ll play an important role in shaping the experience of everyone who walks through our doors. If you love working with people, take pride in being organised, reliable and taking initiative, we would love to hear from you!

HOURS

15 hours per week: Tuesday and Thursday 4-9pm. Saturday 7.45am-12.45pm (potential to increase).

THE ACADEMY

The front desk is the first point of contact for an academy that is shared between Legacy Brazilian Jiu Jitsu and JWK Martial Arts. We offer Brazilian Jiu Jitsu, Muay Thai, Kung Fu and Boxing classes for both adults and kids from Monday to Saturday. Our work team is reasonably small and we operate closely on a daily basis.

KEY RESPONSIBILITIES

Member Experience & Reception

Welcome and build positive relationships with members, parents, visitors and prospective students with a friendly and professional attitude
Manage enquiries, phone calls and emails, ensuring timely responses
Oversee class attendance
Process new memberships, suspensions, cancellations and account updates accurately and efficiently
Maintain accurate member records

Membership Sales & Growth

Welcome prospective members and guide them through their trial experience
Follow up with trial students promptly and help convert enquiries into memberships
Maintain accurate prospect records and follow up on leads via phone calls
Identify opportunities to attract new members and grow the academy
Proactively follow up on failed payments
Monitor attendance and identify opportunities to reconnect with inactive members

Administration & Systems

Manage day-to-day administration through Clubworx and other internal systems
Maintain accurate membership plans, attendance records and prospect information
Follow established administrative procedures and maintain accurate documentation
Support compliance with insurance, workplace health and safety requirements, and relevant gym procedures

Gym Operations & Presentation

Maintain a clean, tidy, welcoming and professional environment
Manage daily laundry of uniforms and towels
Monitor merchandise, uniforms and gym supplies, including stock levels and reordering
Identify and report maintenance issues and coordinate minor facility requirements
Support coaches and management with staff communication and day-to-day operational needs

ABOUT YOU

We’re looking for someone who is:

Friendly and approachable: You enjoy meeting people and creating a welcoming environment for members of all ages
Organised and detail-oriented: You can manage multiple tasks while keeping records and administration accurate
Proactive and reliable: You take ownership of your responsibilities, notice what needs doing and follow through without constant supervision
Confident with people: You communicate professionally
Comfortable with sales and follow-up: You’re confident speaking with prospective members and following up enquiries both in-person and on the phone
Tech-savvy: You’re comfortable using computers, email, spreadsheets and digital systems, and are willing to learn platforms such as Clubworx
A team player: You communicate well, support your colleagues and contribute positively to the team culture
Happy to get hands-on: You understand that maintaining a great gym environment involves both administration and practical tasks

Previous experience in reception, customer service, administration, sales, fitness or a similar customer-facing role will be highly regarded. Experience in a gym or martial arts environment is a bonus, but a great attitude and willingness to learn are just as important.

HOW TO APPLY

If you’re enthusiastic, organised and ready to become an important part of our team, we would love to hear from you! Please submit your resume and a short introduction telling us a little about yourself, your relevant experience and why you would be a great fit for the role.

Job Type: Casual

Pay: $27.00 – $30.00 per hour

Work Location: In person