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Job Post Details

Deckhand / Tour Guide - job post

Aquaduck
Gold Coast QLD
You must create an Indeed account before continuing to the company website to apply

Location

Gold Coast QLD

Full job description

Position Description:
Gold Coast Tour Guide/Deckhand & Sales Staff

Reports to:
Hub Manager

Summary of the Role:

Tour Guide/Deckhand & Sale Staff members work across multiple areas of the business, including tour guiding, guest check-in, reservations support, and sales. The primary purpose of this role is to deliver a safe, engaging, and memorable experience for all guests while supporting efficient daily operations.

This hands-on position combines safety responsibilities, tour delivery, customer service and revenuesupport through merchandise, photo sales, and third-party tour bookings.


Tour Guide/Deckhand & Sales Staff Job Duties

Tour Guiding/Deckhand & Guest Experience

  • Deliver an engaging one-hour land and water tour with clear and entertaining commentary
  • Provide exceptional customer service before, during, and after tours
  • Manage crowd flow and passenger supervision during boarding
  • Supervise children participating in the driving experience and present certificates

Safety & Tour Operations

  • Ensure the safety and wellbeing of all passengers at all times
  • Assist with passenger boarding, seating, and disembarking
  • Support the skipper with operational requirements.
  • Maintain knowledge of and comply with the Safety Management System (SMS)
  • Participate in monthly safety drills as required

Guest Check-In & Booking Support

  • Welcome guests and manage the check-in process efficiently
  • Confirm bookings and verify passenger details
  • Handle walk-in enquiries and assist with same-day bookings where possible
  • Communicate clearly with guests regarding tour times, safety requirements, and expectations

Reservations & Tour Desk Support

  • Assist with processing bookings via phone, email, and in person when required
  • Provide accurate information about Aquaduck tours, Paradise Jet Boating, Southern Cross Tours and other partner experiences
  • Support booking changes, reschedules, and general guest enquiries
  • Ensure booking systems are updated accurately and notes are recorded

Sales & Merchandise

  • Promote and sell merchandise and photo products to guests
  • Process transactions using digital POS systems
  • Ensure accurate handling of payments and daily sales reconciliation
  • Maintain presentation and stock levels of merchandise
  • Provide recommendations to guests based on their interests and travel plans

Reporting & Communication

  • Report maintenance issues, incidents, or guest complaints to the Hub Manager
  • Communicate effectively with team members to support smooth operations

General Expectations

  • Maintain a professional and positive attitude with guests and colleagues
  • Support administrative tasks when required
  • Assist with additional duties as directed by management
  • Contribute to a clean, organised, and welcoming environment
  • School Holiday availability – required

Please contact Andrea Stoican if you are interested in this role:

andrea@toursgroup.com.au

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