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Job Post Details

Customer Service Representative - job post

NSW Police Force
3.9 out of 5 stars
Tuggerah NSW
$75,728 - $82,329 a year - Full-time
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Job details

Pay

  • $75,728 - $82,329 a year

Job type

  • Full-time

Shift and schedule

  • Rotating roster
  • Day shift
  • Shift work

Location

Tuggerah NSW

Benefits

Pulled from the full job description

  • Salary packaging

Full job description

NSW Police Force

Reference number
0000BAWR
Occupation
Call Centre Services
Work type
Full-Time
Location
Tuggerah
Salary Information
$93,311 pa. Package includes salary from $75,728 to $82,329, plus employer's contribution to superannuation of 12% and annual leave loading. Part-time salary will be paid a pro rata rate.
Closing date
21 June 2026 at 11:59pm


  • Clerk Grade 1/2
  • Ongoing Full-Time/Part-Time
  • Tuggerah


About us

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.


About the role

Do you want to do a job where you make a difference? Apply now to be a Customer Service Representative at PoliceLink - you will help people when they need it most.


We have an opportunity for a Customer Service Representative to be part of our PoliceLink Command. The Customer Service Representative supports customer service delivery by responding to and processing urgent (including Triple Zero (00 calls) and non-urgent enquiries and contacts from customers to the NSW Police Force.


Full-time role works 8 x shifts per fortnight and Part-time role works 7 x 5hr shifts per fortnight.


This role is classified as a shift worker in accordance with clause 3.58 of the Crown Employees (NSW Police Force Administration Officer and Temporary Employees) Award 2009. Shift penalties are paid as appropriate in accordance with clause 87.1 of the Award.


In addition to base salary, penalty payments of 50%, 75%, 150% are payable for shifts worked on Sat, Sun and public holidays & shift allowances of 10-15% are applicable for some weekday shift start times.


Successful candidates must:

  • be committed to perform rotational shift work to cover 24 hours per day, 7 days per week;
  • be prepared to undertake and successfully complete training in all PoliceLink business streams and Certificate III in Public Safety
  • provide a FULL Birth Certificate.

Both Full Time and Part Time applicants will be considered.

View the relevant role description for more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role)

What we can offer you

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

  • competitive salary;

  • flexible work options;

  • opportunity to purchase leave;

  • annual leave loading;

  • corporate wellbeing programs including seminars and the Fitness Passport;

  • free annual influenza vaccination; and

  • salary packaging options via superannuation contributions or a novated vehicle lease.


How to Apply

Applications can only be submitted electronically via the I Work for NSW website.


To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.


Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.


Your application must stand on its own merits, and the completeness and relevance of your application will determine if you proceed through to the selection process.


If you require any further information about this opportunity, please contact Charmaine Harrison via (0 4352 0007.


To be eligible to apply for this role, you must meet one of the following statuses:

  • an Australian Citizen;

  • a permanent resident of Australia; or

  • a New Zealand citizen.


Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.

Our commitment to Diversity

At the NSW Police Force, we are proud to be an employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.


We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages.


We understand that the recruitment journey may present unique challenges. If you:

  • Identify as Aboriginal or Torres Strait Islander and would like support with your application, please contact the NSWPF Aboriginal Employment & Engagement team at PCC-AEET@police.nsw.gov.au
  • Identify as a person with disability and require further information on the role or adjustments to participate in the recruitment process, please contact the Inclusion & Diversity team at PCC-INCLUSION@police.nsw.gov.au
  • Are transgender or gender diverse and want to learn more about our support options, please contact the Inclusion & Diversity team at PCC-INCLUSION@police.nsw.gov.au

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

For more information on applying for roles with the NSW Police Force click here

Thank you for your interest in this role. We look forward to receiving your application.
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