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Job Post Details

Service Desk Officer - job post

Uniting Communities
2.8 out of 5 stars
Adelaide SA 5000
Permanent, Full-time
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Job details

Job type

  • Permanent
  • Full-time

Location

Adelaide SA 5000

Benefits

Pulled from the full job description

  • Parental leave
  • Insurance services
  • Salary packaging
  • Maternity leave

Full job description

  • Adelaide (Head Office), SA, Australia, 5000
  • Professional Services
  • Permanent Full-Time


Join our growing ICT team and make a real impact

Are you an experienced IT professional who thrives on solving problems and supporting others? As a Service Desk Officer, you’ll be the first point of contact for technical queries, playing a critical role in ensuring seamless day-to-day operations across the organisation.

Working closely with our wider ICT team, you’ll bring your technical expertise and proactive approach to deliver high-quality support, guide users, and contribute to continuous improvement across our systems and services.

Key Responsibilities

  • Provide first and second-level technical support across office and business applications

  • Log, triage, and manage incidents to ensure timely resolution

  • Accurately record and track service requests and maintain documentation

  • Provision and support end-user devices including computers, telephony, and hardware

  • Assist with ICT equipment provisioning and deployment

  • Contribute to asset management, software licensing, and system improvements

  • Collaborate with the broader ICT team to resolve complex technical issues

About You

You are a customer-focused and technically capable professional with:

  • Proven experience in a service desk or IT support environment

  • Strong knowledge of IT systems, devices, and business applications

  • Excellent communication skills with the ability to explain technical concepts clearly

  • A proactive, solutions-focused mindset and strong attention to detail

  • Experience supporting user training, documentation, and continuous improvement initiatives

About Us

Uniting Communities is a leading not-for-profit organisation supporting more than 80,000 South Australians each year. We are committed to reducing inequality, improving wellbeing, and helping people live their best lives. We value diversity and are dedicated to providing inclusive, respectful, and accessible services.

Why Join Us?

In addition to your salary, you’ll enjoy a range of benefits designed to support your wellbeing and financial security:

  • Salary packaging up to $15,900 per year (pre-tax)

  • Additional $2,650 Meals & Entertainment card

  • Paid maternity leave

  • Early Intervention Physio Program

  • Discounted private health insurance

  • A supportive, purpose-driven workplace

How to Apply

Click Apply Now to submit your application via our recruitment system.

Uniting Communities is an equal opportunity employer committed to a safe, inclusive workplace. We welcome applications from people of all backgrounds, including people with disabilities, Aboriginal and Torres Strait Islander peoples and those from culturally and linguistically diverse communities.

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