Urban Cafe & jobs

Front of House Team Member - Social Butterfly Tea & Dessert

Where the city rests and glows.

SOCIALBUTTERFLY is a contemporary dessert and tea room in Sydney's CBD, an urban sanctuary where tea, dessert, and atmosphere come together as a modern ritual. Known for our café-styled Matcha creations, handcrafted desserts, and thoughtful hospitality, we are creating a destination where guests can slow down, connect, and enjoy moments of calm within the city.

We are seeking an energetic, personable, and hospitality-driven Front of House Team Member to join our growing team and help shape a welcoming and memorable guest experience.

This role is ideal for someone who understands that hospitality begins the moment a guest walks through the door.

The Role

As part of our front-of-house team, you will be responsible for delivering exceptional customer service, supporting daily operations, and helping maintain an environment that feels composed, warm, and refined.

Key Responsibilities

• Welcome and assist guests with professionalism and warmth
• Take orders accurately and confidently
• Serve tea, desserts, and beverages to guests
• Provide menu recommendations and answer customer enquiries
• Maintain cleanliness and presentation of the venue
• Support smooth service flow during busy periods
• Communicate effectively with team members during service
• Uphold service standards and guest experience expectations
• Assist with opening and closing procedures

Who We're Looking For

You are attentive, friendly, and naturally hospitable. You enjoy creating positive experiences through thoughtful interaction and attention to detail.

Ideal qualities include:

• Minimum 1 year hospitality, café, restaurant, or customer service experience
• Valid Australian working rights for a minimum of 12 months
• Confident communication and friendly presence
• Strong awareness of guest experience and atmosphere
• Reliable, punctual, and team-oriented
• Comfortable working in a fast-paced CBD environment
• Well-presented with a positive attitude
• Willingness to learn and grow within a structured team
• Able to work on weekends, public holidays, and long hours

Experience in cafés, dessert venues, tea houses, or premium service environments is highly regarded but not essential.

Being there in the beginning, start-up concept awaiting official grand opening.

What We Offer

• Supportive and professional team environment
• Opportunity to grow within a developing hospitality concept
• Stable shifts in Sydney CBD
• Competitive hourly pay based on experience
• Staff discounts and team benefits

Application Process

Please submit:

• Your resume
• A short introduction telling us about your hospitality experience and why this role interests you

Shortlisted applicants will be contacted directly with further details regarding the venue and interview process.

Job Types: Full-time, Permanent, Casual

Pay: $27.00 – $32.00 per hour

Benefits:

• Employee discount
• Professional development assistance
• Profit sharing

Ability to commute/relocate:

• Sydney NSW 2000: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you located in Australia, Sydney?

Experience:

• Hospitality: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person