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Infosys is a global leader in next-generation digital services and consulting. Over 320,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.
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Role Description: Looking for Infrastructure Associate - Windows and VMWare Support
Location: Sydney, Australia
Salary: AUD 108,571– 119,893 Annual Gross
Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes
Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.

Roles and Responsibilities:

• Strong hands-on experience in administering and managing VMware vSphere environments, including vCenter, vROps, vSphere Lifecycle Manager (Update Manager), VMware Horizon/View, NSX, and vCloud Director.
• Extensive experience in Windows Server administration, including installation, configuration, maintenance, performance tuning, upgrades, and lifecycle management.
• Advanced administration and troubleshooting of Active Directory Services, including AD DS, DNS, DHCP, Group Policy (GPO), ADFS, and Active Directory Certificate Services (AD CS).
• Strong expertise in diagnosing and resolving complex Windows Server, Active Directory, and VMware infrastructure issues in enterprise production environments.
• Experience in VMware ESXi host administration, cluster management, HA, DRS, vMotion, Storage vMotion, snapshots, templates, and VM provisioning activities.
• Good knowledge of patch and vulnerability management, with hands-on experience in SCCM/MECM, BigFix, KACE, and Windows patching technologies.
• Strong troubleshooting skills across Windows OS, VMware infrastructure, Active Directory, storage, and networking components.
• Proficiency in PowerShell, VMware PowerCLI, and scripting/automation for infrastructure administration and operational efficiency.
• Good understanding of virtualization, compute, network, and storage architecture within VMware environments.
• Hands-on experience with enterprise monitoring and observability tools such as Dynatrace for performance monitoring, alert management, and root cause analysis.

Knowledge of administering enterprise server hardware platforms including HPE, Dell EMC, Cisco UCS, and IBM/Lenovo System X infrastructure.
Experience with security hardening, vulnerability remediation, certificate management, and compliance activities for Windows and VMware platforms.
Essential:

• Experience with VMware infrastructure upgrades, ESXi lifecycle management, and platform modernization initiatives.
• Good understanding of SAN/NAS storage technologies, datastore management, storage provisioning, and performance troubleshooting.
• Experience working with enterprise backup and recovery solutions such as Veeam, Commvault, NetBackup, Rubrik, or Dell PPDM.
• Exposure to Microsoft Azure and/or AWS cloud platforms and hybrid infrastructure environments
• Knowledge of Infrastructure-as-Code and automation frameworks.
• Understanding of networking concepts including VLANs, TCP/IP, Load Balancing, Firewall policies, and DNS architecture.

Preferred:

• Administer, maintain, and optimize enterprise Windows Server and VMware infrastructure environments.
• Perform advanced troubleshooting and resolution of P1/P2 incidents involving Windows, Active Directory, VMware, and infrastructure services.
• Manage VMware infrastructure including vCenter, ESXi hosts, clusters, virtual machines, storage, and networking components.
• Administer and support Active Directory services, including user authentication, GPO management, DNS, DHCP, ADFS, and certificate services.
• Execute operating system patching, vulnerability remediation, and security hardening activities in accordance with organizational standards.
• Develop and maintain automation scripts using PowerShell and PowerCLI to improve operational efficiency and reduce manual efforts.
• Perform infrastructure health checks, capacity planning, performance tuning, and proactive monitoring.
• Support backup, restore, disaster recovery, and business continuity activities.
• Conduct Root Cause Analysis (RCA) for major incidents and implement preventive measures to eliminate recurring issues.
• Create and maintain technical documentation, SOPs, operational runbooks, and knowledge base articles.
• Work closely with storage, network, security, cloud, and application teams to resolve cross-functional issues.
• Participate in change, release, incident, and problem management processes following ITIL best practices.

Mentor L1/L2 engineers and provide technical guidance for complex operational issues.
ADDITIONAL

• Excellent customer-facing skills
• Excellent written and verbal communication skills
• Strong attention to detail and outstanding analytical and problem-solving skills.

In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)

• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, reviewed case-by-case basis)
• Health Insurance Discount and Well-being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infy_REC_Helpdesk@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”