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    • Troubleshoot issues and work with our Tech and Product teams to resolve them.
    • Provide fast, friendly chat and email support (chat is our main source, and we…
    • View all Teamtailor jobs - Sydney jobs - Customer Service Representative jobs in Sydney NSW
    • Salary Search: APAC Customer Support Agent salaries in Sydney NSW
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    • Available to work rotating AM shifts, including weekends.
    • Warehouse, pick packing, voice picking or pallet rider experience.
    • Full training and onsite support.
    • This role plays a key part in the ICS Client Onboarding - Centre of Excellence (COE) team, supporting the successful onboarding of SBS, Corporate, and GMNS…
    • Hours: Full-time Permanent position (35 hours per week).
    • Roster: Full commitment to a 3-week rotational roster between the hours of 5am midday-12am midnight,…
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    • Available to work 5 days per week, including Monday, Friday, and Saturday.
    • You'll work in a fast-paced warehouse environment, helping pick and prepare customer…
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    • Employment Type: Permanent Part Time.
    • Provide administrative and operational support to a team of community nurses delivering care to patients in their homes.
    • The Administration Officer provides a comprehensive range of administration support and customer service to the staff and customers of NSLHD, in the pursuit of…
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    • Flexibility to work a rotating roster, including weekends, evenings, public holidays.
    • As a Part-Time Communications Agent, you are often the first voice our…
    • Our Customer Care Team operates seven days a week, with casual shifts available across weekdays, evenings and weekends.
    • Casuals will be expected to be able to cover 8.5 hr shifts (inc breaks) Monday – Friday within our operational hours of 6am to 6pm.
    • Demonstrated ability to work effectively as part of a team and independently, with strong organisational, communication and customer service skills.
    • As a casual team member in the Customer Experience team, you’ll be the face of Scape, ensuring every resident, visitor, and stakeholder feels welcomed,…
    • Your sharp observation skills and ability to stay calm under pressure will ensure the safe movement of passenger and cargo across Sydney Airport’s 24/7…
    • Sydney CBD | Full-time.
    • As the first point of contact for the firm, you’ll play a vital role in creating a welcoming and professional experience for everyone…
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    • The availability to work flexible hours (including late nights, early mornings and weekends).
    • Access to over 100+ exclusive team member benefits across health,…

Job Post Details

APAC Customer Support Agent - job post

Teamtailor
Sydney NSW 2000•Hybrid work
$5,100 - $6,500 a month
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Job details

Pay

  • $5,100 - $6,500 a month

Location

Sydney NSW 2000•Hybrid work

Benefits

Pulled from the full job description

  • Annual leave

Full job description

Join us to shape the future!

Teamtailor is a global Employer Branding and ATS SaaS platform used by over 13,000 companies, 250,000 users, and available in 90 countries worldwide.

Working at Teamtailor means being part of a dynamic, fast-paced tech company that values impact and responsibility. Our workplace fosters an environment where everyone can contribute meaningfully to the growth of the company.

Building a diverse team with a wide range of experiences, skills, and backgrounds has always been central to Teamtailor’s mission, and it remains a strength today. We welcome all individuals who share our vision and are committed to contributing to our collective success. Join us in helping companies and people communicate in more meaningful ways to make life-changing decisions together.

We’re expanding our Customer Support presence in Oceania and looking for someone who’s ready to take ownership and make sure our customers in the region get the world-class support we’re known for. If you love solving problems, connecting with people, and shaping something new, this is your chance to make a region your own and grow your career with one of the most exciting and growing companies in HR tech.

About the Role:

You’ll be part of the Customer Support team that is the go-to point of contacts for our Australian customers, helping them get the most out of Teamtailor and ensuring they always leave with a smile. You’ll troubleshoot, guide, and support users across live chat, email, and the occasional outbound call. You’ll also collaborate closely with our global Support, Product, and Tech teams to make sure customer voices from Australia are heard loud and clear. This is an opportunity to build and grow something meaningful, with the backing of an experienced, supportive global team.

Key Responsibilities:

  • Provide fast, friendly chat and email support (chat is our main source, and we work with Intercom)

  • Troubleshoot issues and work with our Tech and Product teams to resolve them

  • Share customer insights and feedback from the Australian region

  • Identify and report bugs, keeping customers informed along the way

  • Create helpful guides and self-service content

  • Build strong relationships across time zones, both internally and externally

We are looking for someone who is:

  • Has a solid background in customer support (bonus points for SaaS experience)

  • Thrives on ownership and wants to shape a growing region

  • Analytical, curious, and confident navigating technical tools

  • Excellent communicator, comfortable working remotely and cross-functionally

  • ️ Passionate about helping people and creating great customer experiences

What we offer:

  • 25 days of paid vacation

  • ‍️ A healthy work-life balance

  • Plenty of growth opportunities (leadership, specialization, or both!)

  • A full starter kit, MacBook, iPhone & Teamtailor swag

  • A supportive, global team that’s got your back every step of the way

  • ️ Our annual 4-day company trip to a secret European destination, all paid for by Teamtailor.

If this sounds like you, you know what to do.

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