Waitress , Indian Restaurant jobs in Perth WA

Front of House Staff Job Description

Indian & Nepalese Restaurant

Position: Front of House Staff (Waitstaff/Cashier/Customer Service)Reports To: Restaurant Manager

Position Summary

The Front of House Staff is responsible for providing excellent customer service, ensuring guests have a welcoming and enjoyable dining experience, taking orders accurately, serving food and beverages, handling payments, and maintaining cleanliness and presentation standards throughout the restaurant.

Key Responsibilities

Customer Service

• Welcome and seat guests in a friendly and professional manner.
• Present menus and explain Indian and Nepalese dishes when required.
• Answer customer questions regarding ingredients, spice levels, and dietary requirements.
• Ensure guests receive prompt and attentive service throughout their visit.
• Handle customer feedback and complaints professionally and escalate issues to management when necessary.

Order Taking & Service

• Take food and beverage orders accurately using the POS system.
• Communicate orders clearly to kitchen staff.
• Serve food and beverages promptly and according to restaurant standards.
• Check customer satisfaction during meals and respond to requests efficiently.
• Clear and reset tables quickly to maintain smooth service flow.

Cash Handling

• Process cash, EFTPOS, and online payments accurately.
• Issue receipts and reconcile transactions at the end of shifts.
• Maintain honesty and accuracy when handling money.

Restaurant Presentation

• Keep dining areas clean, tidy, and presentable at all times.
• Set up tables, cutlery, napkins, and service stations before service.
• Assist with opening and closing procedures.
• Ensure compliance with food safety and hygiene regulations.

Teamwork

• Work closely with kitchen and management teams to ensure efficient service.
• Assist colleagues during busy periods.
• Attend staff meetings and training sessions as required.

Skills & Qualifications

• Previous hospitality or restaurant experience preferred.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment.
• Strong teamwork and multitasking abilities.
• Basic knowledge of Indian and Nepalese cuisine is desirable.
• Current Responsible Service of Alcohol (RSA) certificate (if serving alcohol).
• Availability to work evenings, weekends, and public holidays.

Personal Attributes

• Friendly and welcoming personality.
• Well-presented and professional appearance.
• Reliable, punctual, and hardworking.
• Positive attitude and willingness to learn.
• Ability to remain calm under pressure.

Performance Expectations

• Deliver exceptional customer service consistently.
• Maintain high standards of cleanliness and presentation.
• Achieve accurate order taking and cash handling.
• Contribute positively to the restaurant’s reputation and customer satisfaction.

Employment Type: Casual / Part-Time / Full-TimeLocation: Indian & Nepalese Restaurant

Job Type: Casual

Work Location: In person