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    • Casual rate $34.96 p/hr (Monday - Friday).
    • Complimentary gym membership & staff benefits.
    • Based in the Rooty Hill RSL Club, we have a team of Receptionists and…
    • View all Rooty Hill jobs
    • Salary Search: Concierge / Customer Service Staff - Casual salaries in Rooty Hill NSW
    • See popular questions & answers about West HQ
    • This is a great opportunity for existing West HQ employees to broaden their skills, gain experience in different service environments and support our teams…
    • Provide prompt, professional, and courteous customer service.
    • Answer customer inquiries via phone, email, and in-person.
    • NSW Working with Children Check.
    • Free gym membership & secure parking.
    • The Night Auditor is our first point of contact for our property and provides exceptional service to our guests during…
    • Operating wash-up areas and ensuring a constant supply of clean crockery, cutlery, utensils and kitchen equipment.
    • Reporting to the Head of ICT, this is a hands-on Team Lead role where you’ll coordinate day-to-day ICT operations, guide Support Engineers, manage technical…
    • Reporting to the Head of ICT, you’ll play a key role in supporting, maintaining and improving the technology infrastructure that keeps our venues and operations…
    • As a Relief Venue Manager, you’ll step in to support during periods of leave or high demand.
    • Gain hands-on experience with venue operations.
    • A Learn to Swim Instructor plays an important role in educating the community on the importance of gaining swimming and water safety skills and understanding…
    • You’ll be the go-to person for customer inquiries, ensuring every swimmer and their family have the best experience possible.
    • Working with Children Check (18+).
Concierge / Customer Service Staff - Casual
West HQ
·
3.8
Rooty Hill NSW 2766
$34.96 an hour
Casual
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Job details

$34.96 an hour
Uniform provided, Gym membership, Free parking
Casual
Weekend availability, Nights as needed, Day shift, Monday to Friday, Shift work
Rooty Hill NSW 2766

Full job description

Do you have a warm and welcoming smile? Do you feel energised by engaging with people? Are you friendly and helpful? We want to hear from you!


  • Casual rate $34.96 p/hr (Monday - Friday)
  • Evening & weekend penalty rates
  • Complimentary daily meal
  • Complimentary gym membership & staff benefits
  • Free parking & uniform provided

About the role


West HQ is seeking customer service professionals to join our Customer Service team. Based in the Rooty Hill RSL Club, we have a team of Receptionists and Concierge staff who are responsible for meeting, greeting and signing in our Members and Guests as well as providing key information and direction.


This position also involves ensuring the appropriate legislative processes are performed accurately when allowing people entry into the venue including RSA.


West HQ is looking for the right person, someone who:

  • Has a high level of customer service, excellent presentation and exceptional communication skills.
  • Will provide information on events, activities and services occurring and have an ability to quickly learn about the products and services available across the business and use a computer well.
  • Is a positive team player who strives to exceed customers expectations.


What will you need to be considered?

  • Exceptional customer service ability, both face to face and over the phone
  • Experience in a face to face customer service role
  • General knowledge of hospitality industry is advantageous
  • Ability to be effective in peak periods and quieter periods
  • Ability to quickly learn about the organisation and its products and services
  • Must have RSA and RCG (or be willing to obtain one)
  • Availability to work nights and weekends in addition to day shifts


Application Information


We’re not asking for a formal resume - just tell us who you are! Simply fill in your personal details and upload a short video introduction. Think of it as your chance to stand out, show us your personality, and let your energy shine through.


No pressure, just be real, be you, and show us why you’d be a great fit for the team!


Apply Now!

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