Western Union Customer Service jobs

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.

Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.

Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.

Join us as we go beyond and be part of a team that’s redefining what’s possible.

Cashier and Sales Associate – Sydney, Australia (Full Time )

Role Responsibilities

As a Front-Line Associate, you will be responsible for maintaining customer services as per company standard, generating money transfer transactions, cash register operations and loss prevention in adherence to store standards, company policies and front desk procedures. Key responsibilities include:

• You will be responsible for welcoming customers, providing them with guidance & help in processing their transactions.
• Ensuring that all transactions are performed in accordance with our compliance rules and you will professionally deal with customers inquiries in a timely manner.
• Cash handling and maintaining cash register operations including reports using MS Office tools.
• Work collaboratively with a supportive team to meet operational and performance targets.

Role Requirements

• 2 yrs of customer service experience (preferably in financial services or retail)
• Problem-solving skills.
• Experience in cash handling and currency exchange.
• Strong communication skills.
• Fluency in English – additional languages (Hindi or Arabic) is a strong advantage.
• Proficiency in MS Office tools (MS Excel, Word, Outlook)
• Flexible availability, including Sundays.
• Strong attention to detail and a high level of integrity.

Branch Location : Merrylands and Wentworthville (Sydney West)

Workplace Option

100% IN PERSON – Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. Due to the nature of this role, the expectation is to work from the office full time.

Benefits

You will also have access to short-term incentives, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Australia specific benefits include:

• Annual Leave, Sick leave and Maternity / Paternity leave
• Global Recognition and Rewards Programs
• Group Life and Disability policy
• Referral Program
• Employee Assistance Programs
• Employee Wellness
• Public holidays
• Superannuation

This is a comprehensive list of the benefits and that the eligibility for some of these benefits will be subject to insurers or local policy rules.

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, solve problems together, and innovate.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation for applicants, including those with disabilities, during the recruitment process, following applicable laws.
#LI-SK1

Estimated Job Posting End Date:

10-31-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.