Westfield, Plenty Valley Concierge jobs

Casual Brand Ambassador and Event Staff

• Employment Type: Casual
• Location: Sydney, Melbourne, Brisbane & Gold Coast, Newcastle, Adelaide and Perth (on-site, within the CBD)
• Rate: starts at $33.85 per hour (adult rate), with rates varying based on the role and event requirements.

Role Requirements (non-negotiable):

1. MUST have experience in client- or customer-facing/service roles (e.g. retail, hospitality, or similar industries).

2. MUST meet at least ONE of the following criteria:

• holds a current WWCC (employee-type) or RSA Certificate.
• previous experience in Sales/Lead Generation within a KPI-driven environment.
• previous experience as a Mascot, Costume Character, or Promotional Character at events, activations, or similar engagements.

Why this is the best casual job you'll ever have:

• You can choose where you work - we have shifts all across your city but you just travel to where you're most comfortable with.
• You can choose when you work - work as little or as much as you like! Apply for shifts from the convenience of our company app.
• Great pay - you'll earn just as much (often more) as you would working in retail, hospitality (or any other casual role) but the work is WAY easier and more fun!
• Guaranteed to never get bored - No job is ever the same.
• Awesome internal team – our friendly and supportive team is always ready to answer your questions and guide you through every shift!

Black Diamond Agency is Australia’s leading event staffing agency. We focus on activating a conversation between brands and their customers. We are all about promotions, events, expos, conferences and retail activations!

Some of our clients include: Tesla, Paramount Pictures, Shein, Westfield, nib Health Funds, Daikin, Pacific Smiles Dental, MG Motors, Minor Figures and SO many more. Check out our website or insta for more information: @bdagency

As a Casual Brand Ambassador and Event Staff, you may be asked to:

• Represent a variety of brands, products, and services with enthusiasm and professionalism.
• Distribute promotional materials, samples, and giveaways to engage potential customers.
• Deliver exceptional customer service, build rapport and generate leads.
• Support in event operations, including food & beverage service, guest registration, event hosting, and ticketing.
• Work as part of concerts, festivals, and merchandise teams.
• Assist with event setup, pack-down, and general on-site logistics.
• Bring events to life by performing as a mascot or fun costume character — if you're up for it!
• Provide reliable business support tailored to our clients' needs.
• Create memorable experiences by bringing positive energy and great vibes to every event!

Different roles, tasks and responsibilities every shift!

You might work at:

• Stadiums (NRL, AFL, A-League, Rugby)
• Beaches, Parks and Public areas
• Train Stations and Airports
• Shopping centres (retail pop-ups)
• Expo halls, Convention centres, Trade shows, Functions
• Corporate offices

Different work location every shift!

The Ideal Candidate:

• Naturally outgoing, friendly and energetic people with a positive and can-do attitude!
• Confident communicators with strong English skills and the ability to engage comfortably with a wide range of people.
• Attentive to detail and able to follow guidelines and procedures accurately.
• Individuals who enjoy looking polished and professional.
• Team players who are equally comfortable working independently.
• Dependable, reliable and committed staff who show up for the shifts they accept.
• Must be reasonably fit — you’ll be on your feet, moving around and having fun!

No previous Brand Ambassador or Event Staff experience required!

We will:

• Pay you Award rates, fortnightly, through Tax File Number with superannuation on top (if applicable)
• Give you access to our employee benefits program which gives you discounts on over 100 major retailers (including Lorna Jane, BWS, JB HiFi and more!)
• Train you on everything you need to know
• Appreciate you and everything you do for us
• Treat you like family

Ready to get paid for being your awesome self? Apply now — we can’t wait to meet you!

Pay: $33.85 – $66.00 per hour

Work Location: In person