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    • Provide technical support to customers pertaining to installations, upgrades, operational and technical issue resolution.
    • Monthly phone and internet allowances.
    • View all Phoenix Data Systems, Inc. jobs - Remote jobs
    • Salary Search: Technical Support Specialist salaries in Remote
    • Providing customers support on Cloud based server environments.
    • Manage incoming daily support matter.
    • Attending onsite for computer or server breakdown…
    • The Customer Support Analyst is accountable for delivering expert technical support and ensuring optimal system performance through the following priorities:
    • Maintaining accurate documentation of support requests and resolutions.
    • Experience providing onsite and remote IT support to business clients.
    • Experience resolving Level 2 technical support issues.
    • Provide Level 2 technical support and act as the primary escalation point.
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    • Good knowledge of Infrastructure support.
    • Provide Web application support for Edge or Chrome.
    • 2+ years of Experience in Level 2/3 desktop support.
    • Administer and manage server infrastructure, ensuring continuous uptime and optimal performance.
    • Engage — Marketing, LiveOps, community, and player support.
    • Proven experience with providing technical support to Office 365, Windows OS, Servers, Active Directory, and MS Office, as well as other applications.
    • Work within a team to support broad and varied systems from leading vendors.
    • Foundational knowledge of networking, server environments, and end-user computing.
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    • Administer and support the school's IT infrastructure, including servers, networks, and desktop computers.
    • The ideal candidate will be hired as a sub-contractor…
    • Serve as the highest level of technical support for PaxeraHealth clients.
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    • Experience in an IT support, service desk or customer service environment (or transferrable experience).
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    • Experience using remote support tools and help desk software.
    • Provide support and configuration for Office 365 services and applications.
    • Managing all support requests through to resolution.
    • Ensure compliance to all IT support procedures.
    • Training new starters in email platform, workflow system…
    • Experience in working in end user environments, server rooms and communications rooms.
    • Experience in a help desk, service desk, IT support role is a huge plus.

Job Post Details

Technical Support Specialist - job post

Phoenix Data Systems, Inc.
Remote
Full-time

Job details

Job type

  • Full-time

Benefits

Pulled from the full job description

  • Health insurance
  • Annual leave
  • Dental insurance
  • Life insurance

Full job description

Position Overview

This role primarily supports customers across the United Kingdom and requires excellent communication skills and a customer-focused mindset.

The Technical Support Specialist is responsible for resolving software and hardware user inquiries received via telephone and email. The successful candidate should have a strong customer service/help desk orientation and be able to diagnose and resolve technical software issues. We are willing to train someone with a good attitude.

Key Responsibilities

  • Deliver professional and top-quality customer service to all customers while performing within departmental targets
  • Provide technical support to customers pertaining to installations, upgrades, operational and technical issue resolution
  • Document all customer interactions consistently, thoroughly and free of grammatical errors
  • Communicate issues clearly and effectively to both customers and internal departments

Required Qualifications and Skills

  • BA or BS in Information Systems, 2 years related experience or an equivalent combination of education and experience
  • Experience with Microsoft Office products, Windows Server, Windows OS, Apple iOS, and Android OS
  • Excellent verbal and written communication skills to interact effectively with customers

Preferred Skills

  • Microsoft SQL Server experience
  • Microsoft Web Server (IIS)
  • Experience with quality assurance practices and methodologies

Benefits

  • Monthly phone and internet allowances
  • Employer pension and National Insurance contributions
  • Life Insurance
  • Business travel insurance
  • Bonuses
  • TS Commissions
  • Paid UK public holidays
  • Generous annual leave in line with UK employment standards

Please forward your CV with salary requirements to HR@goaims.com

No phone calls, please

Company Overview

Phoenix Data Systems, Inc. is an established leader in Computerized Maintenance Management Software (CMMS) serving 3,000 hospitals with over 35 years of experience in the industry.

Our employees enjoy a work environment that encourages skill improvement and personal growth with collaborative office culture.

Job Type: Full-time

Benefits:

  • Dental insurance
  • Health insurance
  • Life insurance

Work Location: Remote

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