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Job Post Details

Level 2 - Onsite Engineer
Cadence Connect
Brisbane QLD
Permanent, Full-time

Job details

Pay information not provided
Paid training
Permanent, Full-time
Brisbane QLD

Full job description

  • IT & Telecomms
  • Help Desk / Support
  • Brisbane
  • Permanent / Full Time
12/12/2025
  • Join a high-calibre MSP with strict cultural and technical standards
  • Clear career progression supported by structured training and paid certs
  • Must have MSP experience - no exceptions
About the Role
Step into a critical Level 2 Support Engineer position within a top-tier Managed Services environment. You’ll deliver onsite technical support across diverse client networks, working with the latest Microsoft 365, Azure, Intune, Azure AD, and remote management tools. This role demands a proactive problem-solver who thrives in a fast-paced MSP setting.

Key Duties and Responsibilities
  • Provide advanced onsite technical support and issue resolution across multiple client environments
  • Assist with hardware and software deployments, upgrades, and client onboarding
  • Manage and maintain Microsoft 365 tenant environments, including Exchange Online and Teams
  • Configure and enforce device management policies via Intune and Azure AD
  • Support Azure infrastructure and cloud services including user and group management
  • Use remote monitoring and management (RMM) and PSA/ticketing tools to maintain client systems and handle escalations
  • Collaborate with Level 1 engineers and mentor junior team members
  • Participate in continuous improvement initiatives and knowledge sharing
What You Bring
  • Minimum 2 years’ experience in a Managed Services Provider (MSP) environment — non-negotiable
  • Proven experience with Microsoft 365, Azure, Intune, Azure AD, and cloud tenant management tools such as Enta (or similar)
  • Strong troubleshooting skills in Windows Server, networking fundamentals, and client device support
  • Excellent communication skills and a customer-focused mindset
  • Willingness to undertake a comprehensive technical assessment prior to interview
Why Apply?
  • Join a high-performance MSP team that sets a high cultural and technical bar
  • Clear, structured career progression with dedicated training and paid certifications from day one
  • Competitive salary and comprehensive benefits package
  • Work with designated pod schedulers who expertly plan your onsite visits — enjoy a clear, efficient weekly schedule with smooth logistics so your days run without surprises
  • Opportunity to work on diverse and challenging client projects across multiple industries
  • Supportive and collaborative team culture committed to your professional growth
Important: If you do not have any Managed Services experience, please do not apply.
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