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JOB TITLE: Retail Team Member
JOB TYPE: Casual
LOCATION: Yovie, Century City Walk, Glen Waverley, VIC

About Yovie

Yovie is a fresh and exciting frozen yogurt and matcha brand focused on quality products, memorable customer experiences and a fun, welcoming store environment.

We are looking for enthusiastic, motivated and detail-oriented team members to join our in-store team. In this role, you will help deliver smooth daily store operations, prepare high-quality matcha drinks, maintain our frozen yogurt and toppings stations, and provide genuine and friendly customer service.

Main Duties and Responsibilities

• Bring a positive attitude and a willingness to learn, develop and grow with the brand.
• Welcome customers, explain how the Yovie experience works and offer assistance when required.
• Prepare and present matcha drinks and other beverages according to Yovie recipes and presentation standards.
• Refill, rotate and maintain the frozen yoghurt, toppings and service areas throughout each shift.
• Offer product recommendations, samples and information about flavours, toppings and menu items.
• Process customer orders and payments accurately using the point-of-sale system.
• Maintain high standards of cleanliness and organisation across the store, including customer areas, preparation areas, equipment and storage areas.
• Follow all food safety, hygiene and allergen-management requirements.
• Complete opening, closing and routine cleaning procedures.
• Follow company policies and procedures, including cash handling, stock control and operational protocols.
• Work collaboratively with other team members to create a positive and efficient store environment.
• Help ensure every customer leaves with a positive and memorable Yovie experience.

Requirements

• A friendly, outgoing and customer-focused attitude.
• Strong communication and interpersonal skills.
• Excellent attention to detail and a commitment to product quality.
• Ability to work efficiently in a fast-paced retail and hospitality environment.
• Strong organisational and multitasking abilities.
• Ability to work both independently and as part of a team.
• Availability to work flexible hours, including evenings, weekends, public holidays and school holiday periods.
• Previous experience in retail, hospitality, beverage preparation or food service is advantageous but not essential.
• Food safety or hospitality qualifications are advantageous.
• Full working rights in Australia are required.

Benefits

• Comprehensive training in frozen yogurt operations, matcha preparation and customer service.
• Opportunities for professional development and advancement within a growing brand.
• A fun, energetic and collaborative working environment.
• Employee discounts on Yovie products.
• The opportunity to help shape and grow an exciting new frozen yogurt and matcha brand.

How to Apply

If you are passionate about creating exceptional customer experiences and would like to be part of a fun and growing brand, we encourage you to apply for a Retail Team Member position with Yovie.

Please submit your resume and a short cover letter explaining your availability, relevant experience and why you would like to join the Yovie team.

Pay: $27.81 – $34.76 per hour

Benefits:

• Employee discount

Application Question(s):

• What does excellent customer service look like to you?

Experience:

• Customer service: 1 year (Preferred)

Work Authorisation:

• Australia (Required)

Work Location: In person