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Casual Position - Game Master

At Scram Escape Rooms, we create exciting, immersive and memorable experiences for our guests. Our themed escape rooms challenge players to solve puzzles, uncover clues and work together to complete their mission. Our friendly Game Masters help bring each experience to life, ensuring every group has an unforgettable adventure.

Why Join Scram?

• Work in a fun, creative and unique entertainment environment.
• Meet new people and help create memorable experiences.
• Develop customer service, event hosting and problem-solving skills.
• Flexible casual hours that may suit students and those looking for supplementary work.
• Be part of a small team that values creativity, initiative and personality.

Job Description- GAME MASTER

The Game Master is responsible for ensuring an unforgettably fun and exciting experience for our customers.

As a Game Master, your responsibilities will include:

• Being outgoing, courteous and engaging with all participants.
• Setting up escape rooms between sessions and ensuring all props and game elements are in proper working order. This often needs to be completed within a short turnaround time.
• Greeting participants, delivering game briefings and introducing the room's story and objectives.
• Monitoring games and providing hints or assistance when required while maintaining immersion.
• Taking payments and processing bookings (must be confident handling money).
• Tidying and cleaning escape rooms and other business areas.
• Assisting with the maintenance and organisation of props, game materials and business inventory.
• Assisting with customer enquiries via phone, email and social media when required.
• Helping maintain booking systems and ensuring games run on schedule.
• Assisting with promotional activities, both onsite and occasionally offsite.
• Managing time effectively to ensure the smooth operation of multiple game sessions and completion of daily tasks.

Qualities We're Looking For

• Charismatic and confident.
• An outgoing and sociable personality who can also fade into the background during gameplay when needed.
• A flair for theatrics and storytelling.
• An interest in puzzles, games and immersive experiences.
• Creative thinking and a willingness to learn.
• Practical problem-solving skills and a hands-on attitude.
• Able to work independently and as part of a team.
• Ability to take initiative.
• Strong attention to detail.
• Reliable and punctual.
• Ability to remain calm, friendly and professional under pressure.
• Adaptable and able to handle the unexpected in a live entertainment environment.

Hours

4–16 hours per week

Weekend and weeknight availability is essential.

Our busiest periods are:

• Weeknights: 5:00pm – 10:00pm
• Weekends: 9:00am – Midnight

Additional hours may be available during school holidays and peak periods.

Requirements

• Must be comfortable speaking to groups and interacting with customers.
• Must be comfortable being on your feet for extended periods and moving props or equipment when required.
• Ability to work evening and weekend shifts.
• Applicants must be 18 years or older.

Experience

No prior experience is required. We're looking for people who are confident speaking to groups, enjoy interacting with customers and can learn quickly.

If you've played escape rooms before, that's a bonus!

Pay: $24.95 – $31.00 per hour

Work Authorisation:

• Australia (Preferred)

Work Location: In person