Our people are passionate about their communities and connected to their teams. They’re motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city: Sustainable Sydney 2030 – 2050 Continuing the Vision.

Be part of a purpose-led organisation with care at its core. You’ll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions.

About the role

We are seeking a motivated, organised and customer focused Business Support Officer to join our Accounts Receivable and Rates team.

In this role, you will contribute to the effective delivery of accounts receivable and rates administration services by maintaining accurate financial records, processing invoices, monitoring and following up outstanding debts, sourcing and maintaining contact details, and supporting the administration of Council rates.

We're looking for applicants with:

A proven ability to deliver high volume of work, with a strong focus on accuracy and attention to detail
Demonstrated reasoning and problem solving skills in the resolution of enquiries and work related issues
The ability to work independently and collaboratively as part of a team, building effective working relationships within and across teams
Strong verbal and written communication skills, with the ability to communicate clearly and professionally with a range of stakeholders
Confidence using financial systems, databases, spreadsheets and Microsoft Office applications
Previous experience in debt collection would be an advantage
Experience in local government rates administration and accounts receivable, which would be highly regarded

This role has the option of a rostered day off each month, known as a 19-day month.

The recommended applicant must complete a pre-employment health declaration and criminal history check.

Applications must be submitted online by 11:59 pm, Wednesday 11 November 2026.

For more information, contact Inna Skougarevskaya Accounts Receivable Manager on 02 9246 7530.

What we can offer you

You’ll work with passionate, welcoming and supportive people who care for our communities and create a future for all.

Flexible working

3 days of care and cultural leave each year for health and wellbeing activities, cultural and religious days or events of significance
Collaborative approach to flexible working
City centre head office, with many public transport options.

Professional development

Leadership and management development program
Further education program providing reimbursement of course fees, and study and exam leave
Opportunity to attend external courses and conferences
Long service and employee recognition awards
Employee assistance program offering free, confidential counselling

Supporting families

We provide 26 weeks of paid parental leave for all new parents, supporting diverse and inclusive families
Paid and unpaid adoption and long-term fostering leave
Paid superannuation for up to 52 weeks of parental leave
Part-time and job-sharing options available
Supportive return-to-work environment

Inclusive culture

Recognised as an Inclusive Employer by the Diversity Council of Australia
Active employee networks including City Women, City Pride, DiverseCity, Inclusive City, Young Professionals and Aboriginal and Torres Strait Islander network
Recognised family inclusive workplace
Veteran employment supporter

How to apply

We welcome candidates from all backgrounds in a workplace as diverse as our communities. We’re passionate about gender balance, with an executive team two-thirds female and half of leadership roles held by women.

All applicants, including Aboriginal and Torres Strait Islander peoples, people with disability, veterans and people of diverse sexualities and genders, and those from culturally diverse backgrounds are encouraged to join us.

We’re a disability confident recruiter. If you identify as a person with disability and require support for your application or the recruitment process, contact us at recruitment@cityofsydney.nsw.gov.au or 02 9265 9333.