Managers are professionals who oversee teams and operations to ensure they run as smoothly as possible. Their work varies from one company to another, but the roles and responsibilities remain common for most managers. Learning about managerial responsibilities can help you know what to expect if you wish to become a manager at some point in your career. In this article, we discuss five key managerial responsibilities and explore relevant skills for a manager.
5 key managerial responsibilities
Managers are responsible for planning, directing and overseeing the operations of a business department. They usually lead teams of employees to accomplish their collective goals while improving the productivity of their department, division or organisation. Managers tend to do less of the day-to-day work as they oversee bigger-picture aspects of a business. Let's take a closer look at these responsibilities:
One of the most critical roles of a manager is to provide leadership for the employees they oversee. Leadership can be a complex task, and many leaders have different styles of leadership. Being a good leader is about balancing, setting a positive example while providing enough direction to help everyone succeed. For instance, for a manager to expect specific results from employees, they can first explain what is expected from them, providing them with direction and leadership.
Managers can communicate clearly, concisely and respectfully to employees and other managers. When a manager's team understands the tasks and guidance allocated to them, they have the tools they need to do their job well. Managers are also responsible for delegating tasks. They rely on knowing their staff's strength to identify who to best delegate each task to for their team's success.
To ensure their team successfully reaches their goals, managers are responsible for the following leadership responsibilities:
- Clearly communicating the goal and expectations to employees.
- Selecting suitable individuals for each task.
- Motivating and supporting employees to reach each objective.
- Setting appropriate and achievable deadlines.
- Checking in with employees to ensure they understand their work and that they're making progress.
- Setting key performance indicators to measure success.
- Making goal and strategy adjustments as necessary.
2. Goal-setting responsibilities
Managers are often head of departments or teams and are responsible for setting goals to align with the organisation's objectives. Managers can integrate their experience in their work area with the business objectives of working in a senior role. They can develop and implement actionable strategies to help their team meet these goals.
The goal-setting responsibilities of a manager involve re-evaluating their goals and strategies when necessary. They may seek new ways to avoid what isn't working and ensure employees work in the most efficient way possible. Effective managers look for opportunities to adjust the task and objectives and streamline processes wherever they can.
3. Training and development
Managers are often responsible for the training and skill developments of new and existing employees. If they don't provide the training to employees directly, they'll likely delegate the training task to another team member. They're also typically tasked with training their team on new processes and procedures that the organisation implements. A successful manager would remain engaged throughout the training and be approachable so staff can ask questions to aid their learning.
Managers look for opportunities to provide training throughout an employee's employment at the company. They motivate employees to expand their skills through new challenges and tasks and provide the guidance they need. Excellent managers may focus on offering encouragement and providing constructive feedback to develop their employees' skills. When managers work closely with their employees, they're more aware of areas where employees can improve or need further education and training.
4. Administrative tasks
As a part of overseeing teams and segments of an organisation, managers typically handle administration tasks. Administration work is required in any industry and company to monitor plans, responsibilities, documentation and other requirements. These responsibilities vary depending on the job. For example, a store manager may have to issue stock orders and document sales. In contrast, a restaurant manager may have to handle staff rosters, update menus and handle customer reservations.
Managers need to be self-motivated and proactive to manage these various tasks. As a leader, they can delegate roles and responsibilities to other trained employees. However, they can understand how to perform these tasks to oversee the operations and ensure others complete them successfully.
5. Team and individual organisation
Managers are responsible for streamlining and organising operations and processes wherever possible. This reduces the chance of errors in processes and makes tasks simpler for all staff in an organisation. It also helps managers and leadership teams see weaknesses and vulnerabilities in the process that managers can adjust to enhance efficiency.
Depending on the industry that a manager is in, their organisational tasks will differ. In an office environment, it may involve more technical organisation. For example, a marketing manager may be responsible for creating spreadsheets and trackers that employees can use to document their tasks. In contrast, a warehouse manager may be more focused on physical organisation. For example, they might ensure that tools and equipment are well-organised and easily accessible.
Other managerial responsibilities and roles
While we've discussed five key managerial responsibilities, the role of a manager can typically include the below roles and responsibilities too:
- Hiring and staffing of new employees
- Contributing to leadership meetings
- Maintaining awareness of commercial and business objectives
- Translating business goals into the team and individual goals
- Dealing with performance problems and terminations
- Supporting problem resolution and decision making
- Administering and approving paid time off or staff absence
- Acting as a liaison between the departments and stakeholder or directors
- Monitoring and controlling expenses and budgets
- Tracking and reporting results to senior management
Relevant skills for a manager
There are some relevant skills for a manager to succeed in completing the managerial responsibilities mentioned in this article. Managers typically have to set priorities, motivate their team members, and oversee their department's work. Regardless of the technical work they're in, the majority of managers can benefit from the below soft skills:
Managing people requires strong interpersonal skills, which refer to one's ability to build and sustain positive relationships with others. This skill is particularly useful when your team is in need of encouragement and motivation to undertake their daily tasks. Managers can lean on their interpersonal skills to resolve situations of conflict to maintain healthy working relationships throughout the department. When employees have a positive relationship with their managers, they can work more effectively and be happier at their place of employment.
Every day, managers utilise effective communication skills as they come into contact with many professionals that are prepared to take direction. These professionals can clearly communicate the expectations and tasks to the teams they manage. Managers are also often required to communicate with other departments and senior management on more broad business aspects. Therefore managers can develop the ability to communicate to a diverse range of people both in person and through digital platforms.
Collaboration and teamwork skills
Managers often play the role of team facilitator and act as role model for the team to work together. As a leader, they have to collaborate with their team members on projects and tasks. Collaboration and teamwork skills are valuable for a manager to be successful in their role. Having strong teamwork skills can set the tone for their team to work together in a healthy, practical and functional way.
Managers are often the link between leaders and employees. Managers are typically responsible for knowing the business goals and objectives and implementing strategies to accomplish them. They may rely on their business knowledge to plan their team's work and tasks in ways that align with business objectives. For example, a manager may be responsible for staffing employees to different operational tasks. If they're aware of the processes that make the company the most profit, they can favour these processes when distributing the staff.
Multitasking is the key behind successful project management. Not only do managers oversee the structure of their department or team, but they can direct each member throughout each stage of a project. Managers require strong project management skills to organise and structure operations effectively. Productive project management means managers gain visibility of the operations so they can make necessary adjustments for a successful team and project.