Communicating with Employers During COVID-19: Common Signs of Fraud

By Indeed Editorial Team

Published 1 April 2020

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

To help limit the spread of the COVID-19 pandemic through social distancing, many employers have asked their workforces to work from home and have adapted their hiring processes to operate remotely, as well.

Unfortunately, there may be bad actors looking to take advantage of the current uncertainty by offering illegitimate opportunities. Keep the following tips in mind when communicating with employers online during this time.

Best practices for online communication with employers

Be wary of communicating exclusively via chat-only platforms

Most employers conduct legitimate online interviews using a video function—such as Google Hangouts, Skype or Zoom—to communicate with candidates face-to-face.

Be wary of any employers that instruct you to only contact them via chat, as this is a popular tactic used by scammers worldwide.

Confirm the employer’s contact information

Most companies communicating with candidates and conducting interviews online do so using some form of a corporate email domain—"name@indeed.com," for example.

Though some legitimate companies do use generic email domains, be aware of communication from addresses like “company@gmail.com” (e.g. “indeed@gmail.com”).

Don’t share personal or sensitive information via chat or email

Employers often request basic information from applicants—such as your phone number or email—so that they can contact you about next steps.

Bear in mind that sharing your tax file number or banking information online is not safe. Sometimes scammers will offer to hire you immediately and request that you perform tasks using your personal information as a means of collecting this sensitive data.

No matter what stage you’re at, keep these do’s and don’ts in mind to help ensure you have a safe and successful job search.

Steps for reporting scam

If you believe you have been a victim of a scam or are experiencing spam on Indeed, please do not hesitate to flag fraudulent job postings using our Report A Job function or other suspicious behaviour by using our Report A Message function.

Additionally, you can contact Indeed via our support form. You will also find a link to the support form at the bottom of every page in our Help Centre.

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