9 Service Industry Jobs (With Duties and Average Salaries)

By Indeed Editorial Team

Updated 27 January 2023

Published 3 May 2022

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

A service industry job usually refers to a career that provides a service as its primary function. There are many service jobs across most industries, so there's often an abundance of employment opportunities. By reviewing several service careers, you can determine which one might suit your personality, skills and interests. In this article, we define service industry jobs, detail the typical industries that provide services and provide a list of several careers for you to consider.

What are service industry jobs?

Service industry jobs are professions that provide a service to individuals, organisations and the general community. They differ from manufacturing and production jobs because these jobs focus on providing goods rather than a service. A service industry job can include hundreds of different careers in many industries. For example, in the transport industry, service jobs can be abundant, such as a pilot, ground crew, traffic controller, air steward and mechanical inspector.

Typical service industries

If you're undecided on a specific job, you can review the different types of industries to determine which one might interest you the most. Below, you can find details on the typical service industries:

  • Customer service: This industry involves a wide variety of professionals, such as sales representatives, call centre representatives, customer account managers and customer service managers. This industry provides customers with assistance and information.

  • Construction: The construction industry involves many service jobs, such as a carpenter, electrician, estimator, building inspector and surveyor. The primary purpose of the construction industry is to design, build, demolish, repair and maintain structures and amenities.

  • Data: The data industry is primarily digital and involves many software professionals, such as user interface engineers, customer experience engineers, software engineers, data analysts and programmers. The data industry helps individuals and organisations collect, review and visualise various forms of data.

  • Management: This is one of the most common industries that may include various management positions across various business operations. The types of managers can include project managers, CEOs, directors, executives and general managers.

  • Healthcare: The healthcare industry provides medical assistance to private clients or members of the public. Healthcare jobs can include doctors, dentists, medical assistants, aestheticians and nurses.

  • Education: The educational industry can include many teachers with varying specialisations and functions, such as early childhood educators, high school teachers and lecturers. The purpose of the education industry is to provide knowledge to individuals and develop their skills.

  • Law enforcement: The law enforcement industry involves police officers of varying specialties, such as detectives, rangers, game wardens and tactical response officers. The law enforcement industry serves to protect the community and apprehend criminals.

  • Emergency response: The emergency industry's primary function is to respond to emergencies and administer assistance and medical aid to individuals affected. There are many emergency response careers, such as paramedics, firefighters, security officers, call room operators and search and rescue professionals.

  • Sanitation: The sanitation industry ensures infrastructure, amenities and buildings are clean and suitable for private and public use. This industry can involve pest controllers, cleaners, waste managers and garbage collectors.

  • Transport: The transport industry might be one of the largest service industries and involves professionals such as pilots, maritime captains, truck drivers, air stewards, airport staff and ship crew.

9 service industry careers for you to consider

Below, you can find many service jobs across multiple industries. Many of these careers can have extensively different responsibilities, employment requirements, career prospects and average salaries. Below, you can find nine careers along with their typical responsibilities and national average salaries:

1. Customer service representative

National average salary: $56,885 per year

Primary duties: A customer service representative assists an organisation's customers with product and service information. They usually research the organisation's goods and services to gain a comprehensive understanding of products. From this knowledge, they can provide technical and general support to customers. For example, if a customer doesn't know how to operate a product, they may contact a customer service representative who can guide them through the process. There are usually minimal formal qualification requirements for becoming a customer service representative.

Related: How to Improve Customer Service Management (Steps and Tips)

2. Labourer

National average salary: $57,524 per year

Primary duties: A labourer is a relatively broad job title that incorporates many responsibilities, working environments and equipment. The primary purpose of a labourer is usually to assist professionals or operations that involve physical duties. Labourers typically gain employment in the construction industry, but they can also work in the transport, sanitation and agriculture industries. There are usually no formal requirements for becoming a labourer. If candidates are physically fit and enjoy working outdoors, a labourer job might be a good choice.

Related: What Does a Linesperson Do? Duties, Skills and FAQs

3. Administrative assistant

National average salary: $58,309 per year

Primary duties: An administrative assistant provides organisational assistance in office environments. Their responsibilities typically involve organising documents, collecting paperwork, scheduling appointments and liaising with senior administrators. Their specific responsibilities can vary depending on their industry. For example, in the construction industry, an administrative assistant might collect compliance reports from local councils, while an administrative assistant in healthcare may schedule doctors' appointments. There are typically no formal qualification requirements for becoming an administrative assistant.

Related: How to Become a Business Administrator: A Step-By-Step Guide

4. Sales representative

National average salary: $65,908 per year

Primary duties: A sales representative provides marketing services for an organisation. These services typically involve promoting products or services to retail outlets, wholesale organisations, businesses and industry professionals. They essentially assist in business to business (B2B) marketing strategies. They may utilise sales tools that monitor client activities, identify sales leads and provide analytical data about sales performance. There are typically no formal qualification requirements for becoming a sales representative, though employers may value interpersonal skills, such as communication and social awareness.

Related: What Does a Sales Representative Do for a Business?

5. Insurance agent

National average salary: $68,255 per year

Primary duties: An insurance agent usually gains employment with private clients and identifies appropriate insurance policies. They may review premium charges, insurance covers and policy terms and conditions to determine which insurances are best for their clients. An insurance agent typically gains full-time employment with insurance brokerage organisations. They can also gain contracts with corporations and large organisations that require specific insurance covers. There are technically no formal education requirements, though employers may prefer candidates with a certificate III or higher.

Related: How to Become an Insurance Broker In 7 Steps (With Skills)

6. Onboarding manager

National average salary: $78,487 per year

Primary duties: An onboarding manager helps new employees transition into their new working environment. They may schedule training appointments, conduct work inductions, provide personal protective equipment (PPE) and give the new employees a tour of the work facilities and amenities. An onboarding manager's primary purpose is usually to ensure new employees can begin working effectively in a minimal time frame. They also ensure they have the knowledge and skills to conduct their responsibilities safely. Employers seeking an onboarding manager typically value candidates with experience in management and human resources.

7. Human resources specialist

National average salary: $81,229 per year

Primary duties: A human resource specialist can have many responsibilities within an organisation. They may help recruit new employees, resolve interpersonal conflicts, schedule shifts and onboard new employees. Their responsibilities typically vary depending on the organisation. For example, large corporations may employ recruiters, so a human resource specialist might not have responsibilities in that regard. If they gain employment in small organisations, they may be responsible for the majority of human resource duties. To become a human resource specialist, candidates typically require a bachelor's or diploma-level qualification.

Related: Careers in Human Resources: Primary Duties and Average Salaries

8. Recruiter

National average salary: $82,450 per year

Primary duties: A recruiter is usually a professional in a human resource department who creates job listings, reviews candidate applications and assesses their suitability for the organisation. Recruiters may utilise applicant tracking systems (ATS) to collect and rank job applications automatically according to their relevance to the job listing. Hiring managers seeking recruiters typically value candidates with a certificate III or higher relative to human resource operations.

9. Data analyst

National average salary: $95,157 per year

Primary duties: A data analyst uses extract, transform and load (ETL) tools to collect and review data. The type of data an analyst may review can depend on their industry. For example, a data analyst in the financial industry can collect, review and visualise complex financial information. They typically incorporate visualisation tools to display data and identify relationships. The information they examine usually helps organisation executives make informed business decisions. The usual education requirement for a data analyst is a Bachelor of Data Science.

Salary figures reflect data listed on Indeed Salaries at time of writing. Salaries may vary depending on the hiring organisation and a candidate's experience, academic background and location.

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