What Does a Learning and Development Manager Do? (With FAQs)

By Indeed Editorial Team

Published 11 April 2022

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

Professionals who continually improve their skills can better meet their personal goals and benefit the organisations they work for. Often, employers offer training opportunities for their employees, and learning and development managers help businesses to plan, manage and execute this training. Understanding the role of a learning and development manager can help you determine whether you're interested in pursuing this career.

In this article, we answer the question 'what does a learning and development manager do?' and address frequently asked questions concerning the role, such as the salary you can earn, where you might work and the qualifications that can prepare you for the job.

Related: Professional Development Opportunities: Definition and FAQs

What does a learning and development manager do?

To answer the question 'what does a learning and development manager do?', these professionals help an organisation reach its full potential by assisting with employee development. They align their training content for employees with the business's objectives and strategy. They also develop metrics for success to test the outcome of each training program. Training can take place one-on-one through online learning or in-person coaching. It can also take place in groups through workshops and having junior employees observe more senior employees as they work.

The training that learning and development managers facilitate can apply to an entire workforce, a specific department or one person. For example, they might arrange a first aid course for all employees or have the business's IT department learn how to work with new software. A specific employee in an influential position can benefit from developing a niche skill that can help them perform their job. For example, a director may want to learn negotiation skills that enable them to connect with people from a range of cultures in business-to-business transactions.

Why are learning and development managers important?

Businesses often employ learning and development managers to train their employees because of their specialised skills. Businesses benefit from having a dedicated and experienced point of contact for employees to refer when they want to manage their training. Employees benefit from having a learning and development manager available to discuss their career path and how to meet their goals. The learning and development manager can also customise the training for each employee according to their personal study style and learning preferences.

When learning and development managers train employees, they're helping the individual work towards their long-term career goals. These employees can become major industry leaders or create their own successful business ventures. By offering employees training on behalf of an employer, learning and development managers help keep employees engaged and motivated. This can help create a positive workplace culture and reputation.

Learning and development manager duties

Here are some tasks a learning and development manager can undertake:

  • promoting learning and development initiatives via a workplace intranet, noticeboard or email system

  • determining if training can resolve an employee's performance issues or if they require other practical interventions

  • developing a learning and development portal to manage employee training programs

  • encouraging employees to complete training through rewards and praise and acknowledging attendance

  • undertaking a training needs analysis for the business that is tailored to the organisation's objectives

  • identifying skills and competency gaps among employees or departments

  • evaluating training via employee feedback or employee performance evaluation

  • creating induction training for new employees to introduce them to the business's operations

  • arranging for employees to have financial or time allowances for training

  • outlining any terms and conditions the business requires employees to meet on completion of training

  • tracking training data such as attendance, certificates earned and measurable scores

  • preparing senior staff members for leadership roles

  • using training development software and tools

  • maintaining and updating the business's training and development budget

  • updating existing training programs for relevance or removing outdated or inaccurate information

Skills relevant to learning and development managers

The following technical and soft skills can help learning and development managers perform their tasks at work:

  • Project management: Learning and development managers often plan and execute multiple training programs at once. Project management skills can help ensure each program takes place without complications and according to schedule.

  • Collaboration: Collaboration skills can help you work alongside the business's leaders and its employees to make sure your training aligns with both groups' goals.

  • Time management: When offering employees training opportunities, time management skills can help you ensure that the training doesn't interfere with employees' daily responsibilities and takes place within any deadlines for goals they want to meet. These skills can also help you meet deadlines for developing training materials.

  • Foresight: Learning and development managers help businesses meet their long-term goals through training. Understanding how current happenings can influence the outcomes of the business's future goals can help managers develop training programs that remain relevant in to the future.

  • Key performance indicator management: Measuring, tracking and understanding key performance indicators can help learning and development managers determine a training program's success. It can help them determine what metrics indicate success and detect signs that the training might require amendment to achieve certain outcomes.

  • Strategy: A business's goals might require complex solutions. Having strategic skills can help you foresee future challenges or changes that integrating these solutions might create and resolve them before they happen.

  • Mentorship: Some learning and development managers guide and encourage junior or inexperienced employees. Mentorship skills can help them guide these employees on how to develop and work towards their career goals.

  • Coaching: This skill can help a learning and development manager give employees direct advice on how to meet specific goals or gain specific skills on a timeframe. It can help you provide employees with constructive feedback and short-term advice.

Related: Key Project Management Skills and How to Develop Them

Frequently asked questions about learning and development manager roles

Here are answers to some frequently asked questions about learning and development manager careers:

What qualifications can a learning and development manager obtain?

A certificate in training and assessment or diploma in training design and development from a registered training organisation can give you practical skills you can use in a learning and development role.

You can also pursue a Bachelor's degree in adult and applied learning, human resources, business administration, educational studies, human sciences, psychology or training and development. If you already have a training and development qualification or practical experience in the field, you can apply for an honour's or Master's degree in one of the above specialities. This can prepare you for a senior or leadership position.

What are the work environment and working hours like for a learning and development manager?

Learning and development managers work in corporate environments where employees can increase their knowledge and skills. In larger businesses, they might work in the business's human resources department alongside the human resources team. Smaller organisations with fewer employees might integrate the responsibilities of a learning and development manager into their existing human resources team. Most learning and development managers work closely with line managers and senior staff members to develop training content. These senior employees are likely to identify any knowledge shortfalls in their respective teams that training can address.

An average day for a learning and development manager can involve overseeing employee training. Businesses sometimes allow their employees to allocate a few hours a week for training. Learning and development managers can also spend time in individual employee guidance sessions. They also organise or attend relevant training and development workshops, seminars or conferences to ensure they remain knowledgeable about current field trends and research.

Related: What Is Human Resources? Guide to Roles and Duties

What can a learning and development manager earn?

The average annual salary for a learning and development manager is $82,817 per year. This can depend on how much experience they have and their qualifications. Learning and development managers can earn the following in specific territories or states:

  • Perth, WA: $94,649 per year

  • Parramatta, NSW: $90,481 per year

  • Canberra, ACT: $90,135 per year

  • Melbourne, VIC: $84,245 per year

  • Brisbane, QLD: $82,605 per year

Salary figures reflect data listed on Indeed Salaries at time of writing. Salaries may vary depending on the hiring organisation and a candidate's experience, academic background and location.

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