6 Example Group Interview Questions and Answers
By Indeed Editorial Team
Updated 7 January 2023
Published 26 May 2021
The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.
Many employers are turning to group interviews as their preferred interview method in order to save time and resources. If you've only participated in one-on-one interviews previously, group interviews can seem intimidating. However, with the right approach and preparation, you can walk into a group interview with confidence. In this article, we explore group interviews, review examples of common group interview questions and answers, and provide you with tips to help you succeed.
What is a group interview?
A group interview is when an employer invites you and several other candidates to have a job interview at the same time. While they are primarily a timesaving option, group interviews also allow employers to see how well prospective employees communicate, work as part of a team, and operate in stressful situations.
Group interviews are common practice in fast-paced and customer-focused workplaces. For example, a retail store looking for a new sales assistant may invite 10 applicants to a group interview. Alternatively, a company needing to fill multiple positions with similar job descriptions may do a group interview to speed up the process and narrow down the number of job applicants.
Related: How to Succeed At a Group Interview
Example group interview questions and answers
Now that you know what to expect at a group interview, here are six sample questions and answers to help you prepare:
1. Discuss a situation where you went above and beyond to meet a customer's needs.
Employers regularly ask this question in group interviews for sales-focused roles to see how you think on your feet. When you approach this question, discuss a crisis management scenario that shows you know how to take decisive action.
Example answer: 'I spoke to a frustrated phone customer who was experiencing a contractor delay. After we spoke, I rang the contractor to make a new appointment for this customer. Following the rescheduled appointment, I reached out to the customer for feedback and they mentioned the contractor failed to show up again. After speaking to my manager, I was authorized to hire another contractor to complete the work for free. The customer was very grateful and satisfied with the work completed by the new contractor.'
2. Describe how you would encourage a customer to purchase one of our products.
This is another popular group interview question for a sales position. It's a great opportunity for you to showcase both your sales and problem-solving skills. The employer will want to know if you can meaningfully interact with customers.
Example answer: 'First, I would focus on building a relationship with customers to increase the opportunity for present and future sales. I would ask them about their interests and what they would use the product for. For instance, in my previous retail assistant role, I would strike up a friendly conversation with customers and ask them if they were looking for a particular clothing item or something for a special occasion. While chatting, I'd direct them towards clothing that I believe suits their needs.'
3. How will your strengths benefit our company?
Employers love to discuss strengths and weaknesses in interviews, including group interviews. Your answer should focus on your most highly developed skills and how you've applied them in previous roles.
Example answer: 'I'm a team player and I know my team-focused mentality will strengthen your customer service department. I have worked in customer-focused roles for over five years, therefore I understand the importance of responding efficiently to both my team and customers' needs. I appreciate that your company encourages your customer service department to take initiative and resolve queries within one phone call. I also believe my reliability will be a great asset to you. In my two previous roles, managers commended my high attendance and ability to work within given timeframes.'
4. Tell me about a weakness you wish to improve.
This question offers you the opportunity to highlight areas of self-improvement in your career. Employers want to know how your personal growth will also benefit their organisation's growth.
Example answer: 'In the past, I've been too self-critical of my work, which has led to project delays as I felt the need to ensure everything was perfect. However, since working directly with customers over the past year, I've learned to manage my self-criticism and self-regulate my emotions in stressful situations. I've definitely become more deadline-oriented and efficient since focusing on this weakness.'
5. What role did you play in drafting the project plan that your group created?
This type of group interview question wants to establish whether you are a team player using a specific example from past work experience.
Example answer: 'In my previous role, I volunteered to take notes for a group meeting about a new sales strategy. As an organised person, I know how to summarise information concisely and my notes ensured the draft plan included everyone's proposals.'
6. How do your core values fit with our company's culture?
Your core values ultimately determine whether you're the right fit for the prospective job. To prepare for this type of question, research the company's core values ahead of time and structure your answer so that their values align with yours.
Example: 'Community and responsibility are my most important core values. I believe everyone has a responsibility to volunteer in their local communities. I appreciate that your company focuses on assisting local families with childcare options and I would like to be a part of that initiative. I am fulfilled when I know I'm doing something that directly benefits my customers. I also like your company's workforce loyalty. I enjoy working in an environment where colleagues engage both socially and professionally. I look forward to learning more about the company's annual staff retreat and onsite sports facilities.'
Tips to prepare for group interview questions
Follow this actionable strategy to prepare for your next group interview:
1. Research the company you're interviewing for
Research the company ahead of your interview to find valuable information on their different sectors, employees and corporate culture. Thorough research will prepare you to answer any group interview questions regarding the skills, values and experiences the company is seeking. To do this research, browse the company's website and review any information they send to you before the interview.
Some companies also like to surprise candidates by asking unexpected questions and having them do research before the interview. This allows them to determine how you work in uncomfortable situations and how quickly you can adapt in a crisis.
2. Understand your strengths and weaknesses
Think about your skills, strengths and weaknesses and compare them to those listed in the job description. During your preparation, think about some examples to illustrate your strengths too. For example, if your strength is that you're a team player, mention how your former sales team performed beyond sales targets set by your previous employer. Alternatively, you may also mention how your former manager delegated more responsibilities to you because of your conscientiousness and reliability.
Discussing your strengths in regard to reaching company goals or meeting key performance indicators will help you stand out from other candidates.
3. Communicate your desired career path
Each candidate will have a different reason for pursuing a specific job. Ensure you discuss your career path in alignment with both the related position and company goals. Prepare to explain your personal and professional motivations for growth and the ideal company culture for this development. To help you communicate your career objectives, think of some SMART (specific, measurable, actionable, relevant and time-based) goals.
4. Practice your answers and study your body language
It's important to leave a positive lasting impression in a group interview, so speak confidently and use inviting gestures. You want to make sure the employer hears your voice during the interview, but you also want to be respectful and not dominate the interview. This could make the wrong first impression.
An important aspect of being a part of a team is being a good listener, so listen carefully to what both the interviewers and your fellow candidates are saying. You can use your body language to show you're listening and when you answer a question, refer to what the person before you said to reiterate that you were listening.
Doing mock interviews with friends and family will help you gain confidence in your responses to the aforementioned group interview questions and answers. Practice the STAR (situation, task, action and result) Interview Response Technique to develop a cadence in presenting your skills and results.
Explore more articles
- Interview Question: 'What Is Your Teaching Philosophy?'
- How Do I Showcase My Greatest Achievement Examples?
- 36 Florist Interview Questions (With Example Answers)
- Closing Interview Questions (With Example Answers and Tips)
- How to Identify Your Personal Strengths and Share Them in An Interview
- How to Succeed in 8 Common Job Interview Types
- 34 Executive Recruiter Interview Questions (With Answers)
- 21 TypeScript Interview Questions With 6 Sample Answers
- 10 Signs an Interview Went Well (With Interview Tips)
- List of Weaknesses: 8 Things to Say in an Interview
- How to Answer Behavioural Interview Questions
- Answers to ‘Tell Me About a Time You Had a Conflict at Work’