How to Write a Café Worker Resume (With Steps and Example)

By Indeed Editorial Team

Published 21 November 2022

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

Café professionals are integral to the success of the hospitality industry and provide vital customer service alongside food and drink services to their patrons. To become a café professional, candidates typically produce a resume that demonstrates in-depth hospitality knowledge and an impressive set of customer service skills. Understanding how to produce a resume for a café role can increase your chances of securing a role by convincing the hiring manager that you're the ideal candidate.

In this article, we discuss step-by-step instructions for creating a resume and provide some tips to enhance a resume, alongside a template and resume example.

How to create a café worker resume

Here's a step-by-step guide to creating a café worker resume:

1. Select a resume format

To begin creating an effective resume, choosing the appropriate resume format that highlights your skills and experience is integral. There are three main resume formats you can use for your cafe application, which include chronological, functional and combination resumes. Chronological resumes focus on work experience and are beneficial for candidates who can reference a few years of experience working within the hospitality industry.

Functional resumes are beneficial for entry-level candidates who lack relevant experience and instead focus on skills that may support customer service and hospitality. Chronological resumes are useful for candidates with extensive experience in the hospitality and food and beverage industry, as this allows professionals to reference both skills and experience.

Related: What Does a Café Worker Do? (With Steps to Become One)

2. Provide your key contact details

To ensure that hiring managers can contact you about your application progress or invite you to interviews, it's crucial to provide your contact details. You can include your full name, phone number, email address and location.

If you have any food and beverage handling certifications that you believe may be beneficial to your progress, you can include your certification or qualification title in this section. This helps the hiring manager establish whether you have the right hospitality industry knowledge and may be especially beneficial for candidates interested in managerial café roles.

Related: What Is an All-Rounder Job? (With Duties and Skills)

3. Write an engaging professional summary

The professional summary is a section consisting of two or three introductory sentences that summarise your entire resume content. This section aims to motivate the hiring manager to invite you to an interview by providing engaging content that proves you're the ideal café employee. To do this, consider highlighting some of your key skills and emphasising your customer service approach to show the hiring manager you can work effectively with customers.

You can also summarise how much experience you have in food and beverage handling and explain how your previous duties prepared you for the role. Try to list as many skills mentioned in the job description to profile yourself as the ideal candidate. If you don't have previous food and beverage, hospitality or customer service experience, you can use a resume summary to explain how your knowledge of food and beverage handling, customer service and collaborative working still makes you the ideal candidate.

Related: How to Write a Barista Resume (With Steps and Examples)

4. Explain your previous roles

The work experience section helps the hiring manager understand whether you have previous training working in a high-pressure customer service or food and beverage role and assists them in deciding whether you're able to fulfil your primary duties if you're successful in the application process. Your work experience section primarily comprises a reverse chronological list, starting from the most recent café-related or hospitality role. Underneath your job title, you can provide some brief bullet points that explain your key duties.

Try to focus on your interactions with customers and explain how you managed multiple tasks or whether you have experience working in different café disciplines such as preparing food, hosting or serving drinks. Demonstrating a diverse hospitality skill set in your work experience section may increase your chances of securing an interview with the hiring manager.

Related: 6 Important Barista Skills and How You Can Improve Them

5. Choose the correct skills

Café professionals typically require a diverse range of hard skills and soft skills to interact with customers, handle food and drinks and work in time-sensitive environments. To choose the best resume skills, consider selecting traits mentioned in the job description and researching the types of skills you're likely to require for certain duties, such as handling customer complaints, working with kitchen and barista employees or helping managers design menus. Here are some examples of skills you can include on your resume:

  • Customer service

  • Manual dexterity

  • Collaborative working

  • Sales skills

  • Interpersonal skills

  • Communication

  • Resilience

  • Physical stamina

  • Critical thinking

Related: 12 Good Customer Service Examples

6. Include your qualifications and key certifications

Although café professionals rarely require specific skills to work in this hospitality environment, they may benefit from certain food safety qualifications when negotiating competitive benefits or when applying for senior roles. Possessing a food handling certificate is a good way to prove that candidates can work safely with preparing refreshments.

Additionally, certifications in hospitality management may be a good way to equip yourself with the necessary customer service and management skills for a senior café role. To list your qualifications, you can provide your qualification title and your graduating year.

Tips for creating an effective resume for café professionals

To improve your chances of securing a café role, it's integral to optimise your resume where possible

  • Explain some of your key accomplishments. While it's important to provide a general summary of your duties as a café and hospitality professional, consider prioritising references to key accomplishments from your previous roles. Accomplishments such as having recommendations from patrons, handling a specific problem or increasing profits can prove that your café skills and customer service knowledge can have positive effects on the employer.

  • Condense sections if possible. It's important to provide a lot of information about your customer service skills and café knowledge, but make sections concise where possible to make it easier for the hiring manager to see the most important information. Consider removing redundancies such as irrelevant experience, unrelated skills or filler language that may make your resume very long.

  • Include your customer satisfaction metrics. Providing metrics that prove your skills is a good way of evidencing claims made on your resume. Consider including metrics such as customer service ratings or the number of customers served to prove that you can deliver exemplary café service.

Resume template

Here's a resume template that focuses on work experience to help you structure your resume:

[First name] [Last name], [Degree or certification if applicable]
[Phone number] | [Email address] | [City], [State]

Professional Summary
[Two to three sentences that highlight your years of experience, relevant skills, education or certifications and achievements as a professional].

[Job Title] | [Employment dates]
[Company Name] | [City], [State]

  • (Strong verb) + what you did (more detail) + reason, outcome or quantified results.

  • [Job duty]

  • [Job duty]

  • [Job duty]

  • [Job duty]

[Job Title] | [Employment dates]
[Company Name] | [City], [State]

  • (Strong verb) + what you did (more detail) + reason, outcome or quantified results.

  • [Job duty]

  • [Job duty]

Skills [Skill] | [Skill] | [Skill] | [Skill] | [Skill] | [Skill]

[Degree and major], [Name of school or university]
[Certification name], [Host organisation], [Year completed or expiration date]

Resume example

Here's an example of a resume for a café professional that you can use as inspiration for creating your resume sections:

Lucy Cotter, Food Handling Certificate holder 3-9999-9999 | | Melbourne, VIC

Professional Summary
Experienced café and hospitality professional with over seven years of professional experience working in front-of-house service, developing comprehensive customer service skills that enable me to build a loyal customer base. Possesses extensive multidisciplinary skills from performing barista, front-of-house, hosting and kitchen-based duties. Able to effectively lead a team while facilitating exemplary customer service standards.

Café Host | July 2018–Current
Impressions Café | Melbourne, VIC

  • Welcome patrons and guide them to their tables and seats, taking orders and establishing a positive rapport on arrival

  • Communicate drinks and food orders to kitchen and barista employees

  • Take feedback from customers to kitchen employees and process complaints to meet customer needs

  • Count money behind registers and deliver their bill to the customer's table

  • Inform customers of any specials of the day, such as food and beverages

Café Front of House Assistant | January 2015–July 2018
Relaxxx | Melbourne, VIC

  • Greeted customers on arrival and managed seating across the café

  • Noted primary drinks orders

  • Handed over to the designated server and informed them of any allergies or intolerances to ensure we delivered the correct menus to their table

Skills Customer service | Time management | Interpersonal skills | Communication | Problem-solving | Collaboration

Bachelor of Arts (English Literature), Melbourne University
Food Handling Certificate, The Hospitality Trust, 2019

Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.

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