How to Write a Call Centre Cover Letter in 6 Steps
By Indeed Editorial Team
Published 4 July 2022
The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.
A call centre agent is a direct link between a company and its customers. Call centre agents are problem solvers with exceptional patience, thorough product knowledge and excellent people skills. When applying for a call centre position, crafting a cover letter that demonstrates your dedication to customer service can help you get selected for an interview. In this article, we explain how to write a call centre cover letter, suggest tips to strengthen your letter and include a template and an example to help you write your own.
How to write a call centre cover letter in 6 steps
A call centre cover letter typically gives more information regarding your background, skills and experience than your resume does. It also offers insight into the reasons why the new position interests you. An effective cover letter is usually approximately 300 words, is only one page long and includes the following sections:
1. Add a header
In the header section of your cover letter, include your full name and surname. If you have a relevant degree, certification or any training that relates to a call centre job, position it on the same line next to your name. Below this, list your phone number, professional email address and the city, state and postcode of your current address. Date your letter below that and insert the name of the company you're applying to on the following line.
Ideally, ensure these details match the information that you listed on your resume. Repeating your contact information is good practice in case the two documents get separated at any stage of the hiring process.
2. Write a greeting
The way you greet the reader of your cover letter is usually a hiring manager's first contact with the warm professionalism you use when dealing with colleagues and clients. You may opt for a business-style greeting that carries the appropriate level of formality while retaining a tone of friendliness that's desirable in a call centre agent.
Addressing a cover letter to the hiring manager by name can create a good first impression of you as a candidate. For example, you can address your letter as Dear Mr. Smith if that's the hiring manager you're submitting your cover letter to. If you can't find a name to address your letter to, using Dear Hiring Manager or Dear Call Centre Team is perfectly acceptable.
3. Start your opening paragraph
Your opening paragraph offers the opportunity to express your excitement at the possibility of working for the company. You can include why you're applying for the position and how your personal career goals correspond with the position's requirements. Mentioning what draws you to the company helps let the employer know that your aspirations align with the company's objectives. For example, they may have a strong focus on sustainability, which resonates with you.
4. Add a details paragraph
The second paragraph allows you to go into more depth on the most relevant points you included in your resume without repeating the information. A good way to show your skills, abilities and experience is to recount a story or two from your working experience. Aim to use anecdotes that align with the skill or aptitude requirements in the job listing to demonstrate to the hiring manager that you're a highly suitable candidate for the role.
5. Write a conclusion
Your concluding paragraph can open by expressing your gratitude for the opportunity to apply for the position. You may use this paragraph to summarise the qualifications that make you a suitable candidate and restate your interest in the job. Insert a call to action, such as I look forward to hearing from you to discuss the extent of my call centre experience further. Your third paragraph can include your availability and your preferred method of contact.
6. Add a signature
End your letter with a closing phrase that's both professional and personable, such as the following:
Consider signing your letter using an electronic signature. You can do this by inserting a scanned and digitised version of your signature to complete your cover letter for a call centre position.
Tips for writing a cover letter for a call centre position
The following tips may be useful as you write your cover letter:
Mention professional connections. Mentioning that you're applying for a position through a professional networking referral from someone who already works at the company can be a good idea, as it may serve as a form of character witness.
Convey enthusiasm and passion. Being positive about the work you do and the opportunity you're applying for can help create a good first impression with a hiring manager.
Get to know the company. Learning about the company's history, goals, culture and values can help you create a letter in a tone that resonates with the employer.
Highlight call centre skills. Expanding on one or two exceptional skills, such as active listening, communication, empathy, flexibility, time management, attention to detail, composure and interpersonal skills, is fitting for a cover letter.
Show your personality and personal ambitions. Allowing your warm, empathetic personality to show through your words may underscore your suitability for the position.
Mention unique abilities or qualifications. Including any unique abilities such as fluency in additional languages or courses in customer service can make you an attractive candidate for a company.
Include your ability to support customers across all platforms. Helping customers in a call centre is no longer limited to phone support, but may include various types of support such as live chat, text, email or social media.
Call centre cover letter template
You can use the following template to help you write a cover letter to apply for a call centre position:
[First name] [Last name], [Degree or certification]
[phone number] | [email address] | [City], [State] [postcode]
Dear [Hiring manager's title] [Hiring manager's last name],
Dear Hiring Manager,
[Express excitement for the position, including the role title and the company name.] [Introduce yourself by explaining why you're applying for the job, how the job aligns with your career goals and what specifically draws you to the company.]
[Explain your relevant experience and qualifications without repeating what's in your resume.] [Highlight one to two relevant achievements with facts and data when possible.] [Explain why you'd be a good fit for the company.] [Optional – you can address an employment gap or a career transition.]
[Express gratitude.] [Summarise qualifications.] [Restate interest in role.] [Call to action, plus availability and preferred contact method.]
Call centre cover letter example
The following is an example of a call centre job listing and a tailored cover letter to suit the position:
Example job listing
Here's the example job listing:
We are seeking reliable and energetic customer service professionals for an exciting opportunity in the property industry. Looking for applicants prepared to exceed expectations for clients. Receive comprehensive training and start work immediately.
Example cover letter
Here's a customised cover letter for the job listing:
+61 3 9235 7321 | firstname.lastname@example.org | Hobart, Tasmania 54155
20 June 2022
You Are Home Property Management
Dear Mr. Abels,
I'm excited to be applying for the position of call centre agent at You Are Home Property Management. What draws me to your company is your motto 'We won't rest until you're resting in your new home', which you support with your renowned customer service. As a first-time homeowner myself, this resonates with me deeply, and I'd love the opportunity to assist clients on their journey towards buying a home by providing whatever help they may need.
Coming from a decade of working as a rental agent, I have a good understanding of property dealings and the patience to help clients through the process. One of my senior clients, who has no relatives or friends nearby, struggled to find an apartment that gave her all-day access to sunlight for her mental health. I searched until I found a place and negotiated with the owner to list it with the company I worked for. I believe in exceeding expectations for all my clients while maintaining efficiency and responding to a full quota of queries daily.
I appreciate your consideration for this position. I believe that working in a call centre may allow me to put my genuine interest in clients' well-being and property expertise to good use while allowing me to serve a broader client base. Should my application meet your approval, I'd be available to commence work from August onwards. I am contactable via email or phone call. I look forward to meeting the team and providing excellent service for your clients.
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