How to Write a Customer Experience Specialist Resume

Updated 30 July 2023

Customer experience specialists help companies provide a high level of customer satisfaction. They perform various tasks, such as interacting with customers, evaluating customer feedback, answering enquiries and resolving complaints. Learning how to write an impressive resume can help increase your chances of getting a job in this field.

In this article, we explain what a customer experience specialist resume is, discuss how to write one, highlight skills to include on your resume and provide a template and example as a guide.

Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.

What is a customer experience specialist resume?

A customer experience specialist resume outlines your credentials, career aspirations and motives for applying for a job in customer service. It highlights skills, experiences and qualifications relevant to this role. Drafting a clear, consistent and compelling resume can help improve your chances of getting a job interview. As a customer experience specialist, you provide a link between an organisation and its customers. Listing skills and qualifications that demonstrate your ability to perform this skill can help attract a recruiter's attention.

How to write a resume for a customer experience specialist role

Here are steps you can follow when writing a customer experience specialist resume:

1. Check the job description for keywords

When applying for jobs, check the job description to note the specific skills and experiences employers are searching for in a candidate. For example, an organisation may request a candidate who can solve challenges and has excellent communication skills. Include these keywords in your resume's skills section. Customising your resume to fit skills and experiences specific to a job post can help a potential employer notice you, improving your chances of getting a job.

2. Select a format

The next step is to choose an appropriate format for your skills and experience level. There are several resume types, including functional, hybrid and chronological formats. If you have considerable experience in the customer service field, use a chronological format, as it emphasises how your experience has developed over time. If you have little or no experience as a customer experience specialist, choose a functional structure, which focuses on skills and strengths over experience.

3. List your contact information

At the top of your resume, list your contact information, including your name, phone number, email address, job title and home address. It's also useful to provide a link to any social media handles or portfolios you may have. Mention your current job title or the highest position you've held and include current contact details to help recruiters notify you.

4. Include a professional summary

A professional summary is an effective way to showcase who you are. Customise your resume objective to the specific role you're applying for by checking the job description. In this section, mention your career goals, achievements and skills, and include any qualifications that set you apart from other candidates applying for the position. Keep this section to 2 to 3 sentences to make it easier for the reader to scan, as hiring managers often have many resumes to review.

5. Discuss your work experience

Another detail to include on your customer experience specialist resume is a description of your work experience. Focus on your achievements and relevant experience and consider aligning this with the qualities the employer seeks in the candidate. Some responsibilities to list for a customer experience specialist role include:

developing strategies to improve customer satisfaction
interacting with customers
reviewing and addressing customer feedback
resolving complaints
developing and implementing strategies to improve customer experience
maintaining customer interaction records
answering enquiries
training customer service employees.

6. Highlight your skills

Customer experience specialists require a range of skills to perform their roles, including communication, marketing and problem-solving. Reviewing the job description can help you determine specific skills employers look for in this role. Aim to include 6 to 10 skills in the resume skills section.

7. Include educational background

Include your academic achievements in the education section, starting with your highest. For each accomplishment, include the course title, institution name and date of graduation. It's also helpful to include certificates or specialised training you may have gained, such as customer service or marketing courses.

8. Proofread your resume

Take a break after writing your resume, and then proofread it to check for spelling, punctuation and grammar errors. An accurate and error-free document can demonstrate professionalism, creating a positive first impression. Ask a friend or family member to review the resume and provide constructive feedback or use an online editing application to review it.

Customer experience specialist skills to include on your resume

Below are specific skills to include on your resume to demonstrate your suitability as a customer experience specialist:

Problem-solving: Solving challenges relating to the customer experience is a customer experience specialist's job. Problem-solving skills can help you identify issues and recommend solutions to improve customer satisfaction.
Empathy: Empathy is the ability to relate to other people's experiences and behaviours. Customer experience specialists require this attribute to understand customer issues, allowing them to develop solutions that help customers feel valued.
Communication: Strong communication skills can help you interact with customers over the phone or via email or chat. Expressing yourself articulately and personalising exchanges can influence the customer experience.
Stress management: Dealing with customers can be challenging, especially those demonstrating anger or distress. Stress management techniques can help you modify your emotions, allowing you to resolve such situations calmly and respectfully.
Reporting skills: As a customer experience specialist, you may research customer satisfaction techniques by conducting surveys or interviews. Effective reporting skills can help you organise these data into reports to present to your supervisor or manager.

Resume template for a customer experience specialist

Here's a resume template for a customer experience specialist that you can use as a guide:

[First name] [Last name], [Degree or certification if applicable]
[Phone number] | [Email address] | [City], [State or Territory]

Professional Summary
[Two to three sentences that highlight your years of experience, relevant skills, education or certifications and achievements as a professional.]

Experience

(For the most recent role, list 5 experience items. For previous roles, list 3.)

[Job Title] | [Employment dates]
[Company Name] | [City], [State or Territory]

(strong verb) + what you did (more detail) + reason, outcome or quantified results
[job duty]
[job duty]
[job duty]
[job duty]

[Job Title] | [Employment dates]
[Company Name] | [City], [State or Territory]

(strong verb) + what you did (more detail) + reason, outcome or quantified results
[job duty]
[job duty]

Education
[Degree and Major], [Name of School or University]

Certifications (optional)
[Certification Name], [Host Organisation] – [Year completed or expiration date]

Resume example for a customer experience specialist role

Here's a resume example for a customer experience specialist role:

Samuel Scott
(02) 5550 55555 | samuelscott@email.com | Sydney, NSW

Professional Summary

Experienced customer experience specialist, providing high-quality service to customers for over five years. Accomplished professional with excellent collaboration, problem-solving, communication and interpersonal skills.