Customer Service Officer Resume (With Template and Example)

Updated 3 March 2023

If you're looking for work in the customer service field, you can consider becoming a customer service officer. Writing a strong resume that outlines your customer service skills and unique qualities can help you gain this position. Learning about the elements of a well-written resume that accurately portrays your ability to perform a customer service offer role well can improve your chances of getting a job interview. In this article, we explain what a customer service officer resume is, outline what to include on yours, provide a template you can use and offer an example to follow as a guide.

What is a customer service officer resume?

A customer service officer resume is a professional document, typically a page long, that outlines your customer service skills, work history and any qualifications that prove you've completed the necessary training for the role. It's a clear and well-written document that presents you as a professional and explains where you developed your skills. It's sometimes your first opportunity to make a positive impression on a hiring manager.

What does a customer service officer do?

A customer service officer acts as the contact between a business and its customers to handle complaints, answer questions and solve problems. They typically respond to a large volume of enquiries by telephone or email, provide detailed answers about products or services. They also perform various administrative tasks, such as making detailed records of customer interactions, filing documents correctly and processing the termination or opening of customer accounts. Customer service officers may also read from a script with a long list of answers they can give customers.

How to write a customer service officer resume

Here's a look at how to write a resume for a customer service officer:

1. Check the job description for keywords

In almost every job description, a hiring manager uses keywords to highlight the specific skills or experience they're searching for in a candidate. For example, the advertisement may request a candidate with over three years of experience handling customer complaints and a proven record of complying with business standards. You can include these keywords in your resume's professional summary and work experience sections.

2. Choose a suitable format

Before you begin writing your resume, choose an appropriate format for your experience level. There are different options to choose from if you're an entry-level candidate or if you have experience as a customer service officer. The different formats are as follows:

Functional format: You can choose this option if you have no experience in customer service but have experience using relevant skills. This resume format highlights your soft skills, such as patience, communication and empathy.
Chronological format: This format is for a candidate with experience as a customer service officer because it focuses on previous responsibilities and allows for use of the keywords from the job description. For example, you can mention your experience handling large volumes of callers if that's something you did and it appears in the job post.
Hybrid format: This format option is appropriate for those with experience as a customer service officer and relevant skills they want to emphasise. For example, if you have crisis management skills, you can include this on this resume type and relate it to your experience in the industry.

3. Include your contact details

At the very top of your resume, write your name in bold or slightly larger font, so it's the first thing a hiring manager reads. Next, include a current phone number, professional email address and your current location. You typically want the hiring manager to find your contact details easily without reviewing your entire document.

4. Write your professional summary

Your professional summary is a concise paragraph of one to three sentences that outlines your skills and experience. It's the first information the hiring manager reads on your resume and offers a brief overview of what they can expect from the rest of the resume. You can use this section to describe how your skills and experience relate to the keywords in the job description. For example, if the advertisement requests a minimum of three years of experience working in another customer service role, you can mention your experience here.

5. Include your work history

Write a detailed list of your relevant work history in customer service in reverse chronological order, with the most recent example first. Include the job title, the name of the business, the dates you worked there and a list of your responsibilities. If you don't have directly relevant experience, you can include other jobs where you used transferable soft skills, such as interacting with customers in a busy environment in a hospitality or food service role.

6. List your education

List your education history as it applies to customer service, including the name of the qualification, the institution you attended and the year you graduated. Many companies prioritise candidates with some education even though there are no specific qualifications for working in customer service. You can consider programs such as the Client Service Specialist Certification (CCSS) to gain an advantage, especially if you're an entry-level candidate with no experience.

7. Proofread your resume

Read your resume multiple times to check for any grammatical and spelling errors. An error-free document shows employers you're professional. There are a variety of free spell-checking applications you can download to help with this, and you can also ask friends and family to read your resume for you.

Resume template for customer service officers

Here's a blank resume template for a customer service officer who has experience that you can use to help write your own resume:

[First name] [Last name], [Degree or certification if applicable]
[Phone number] | [Email address] | [City], [State]

Professional Summary

[Two to three sentences that highlight years of experience, relevant skills, education or certifications and achievements as a professional].

Experience

(For the most recent role, list five experience items. For previous roles, list three.)

[Job Title] | [Employment dates]
[Company Name] | [City], [State]

(Strong verb) + what you did (more detail) + reason, outcome or quantified results
[Job duty]
[Job duty]
[Job duty]
[Job duty]

[Job Title] | [Employment dates]
[Company Name] | [City], [State]

(Strong verb) + what you did (more detail) + reason, outcome or quantified results
[Job duty]
[Job duty]

Skills

Education

[Qualification], [Name of institution]

[Certification name], [Host organisation], [Year completed or expiration date]

Example resume for customer service officers

Here's an example resume for a customer service officer with experience. You can use this example as a guide when writing your own:

Daniel Bryce, Client Service Specialist Certification
08 7893 9383 | d.bryce@email.com | Adelaide, SA

Professional Summary

Customer service officer with over five years of experience working in a busy call centre liaising with customers to ensure positive outcomes and resolving issues and complaints. With endless patience, a calm demeanour and strong empathy skills, I've worked well with customers, staff and management to maintain a high standard of customer service.

Experience

Customer Service Officer | September 2017–Current
Able Are Known Solar Installations | Adelaide, SA

Providing customers with exemplary service to ensure satisfactory outcomes for them and the business
Recording and document files and interactions with customers
Working with management to adjust scripts for greater compliance results
Promoting the company's products, analyse quarterly results and present findings to management
Helping other staff with issues and problem-solving

Bar Manager | May 2014–March 2017
Bayside Bar and Restaurant | Adelaide, SA

Managed a large team and served many customers, always providing exemplary service
Solved complex problems when answering customer complaints
Taught staff to communicate effectively with customers via staff trainings

Skills

Education

Client Service Specialist Certification, Eyre TAFE, 2016

Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.

Customer Service Officer Resume (With Template and Example)

What is a customer service officer resume?

What does a customer service officer do?

How to write a customer service officer resume

1. Check the job description for keywords

2. Choose a suitable format

3. Include your contact details

4. Write your professional summary

5. Include your work history

6. List your education

7. Proofread your resume

Resume template for customer service officers

Example resume for customer service officers

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