How to Write a Front Office Manager Resume (With a Template)

Updated 21 August 2023

A front office manager oversees the day-to-day operations of the front office or reception area of an organisation. Their duties typically involve managing a team of front desk employees, coordinating with other departments, managing guest and customer inquiries and processing reservations and bookings. Exploring how to write a resume for this managerial role can help you to create a job application that demonstrates your suitability to a hiring organisation. In this article, we define the role of a front office manager, detail how to write a front office manager resume and share a comprehensive resume template and example:

Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.

What is a front office manager?

A front office manager ensures the efficiency, effectiveness and correct processes for the front desk operation of a business. A front desk area, also known as the reception area, is a designated area where employees, such as receptionists and customer service representatives, greet and assist customers. A front office manager may have varying responsibilities depending on the operation and industry, but common duties can include communicating with department leads, managing customer enquiries, reviewing budgets, processing reservations and bookings and scheduling front office employees.

How to write a front office manager resume

Below, you can explore a detailed guide on how to write a front office manager resume:

1. Review resume templates

For managerial positions, hiring managers typically value candidates with extensive work experience. Consider reviewing resume templates that can facilitate discussions of your work experience. You can typically find many resume templates that allow you to showcase different elements of your candidacy, such as your experience, qualifications or skills. For example, if your interpersonal skills are the strongest aspect of your candidacy, you might review a skills-based resume template.

2. Summarise your employment credentials

Summarising your credentials at the start of your resume can help you impress the hiring manager with your credentials, immediately proving your suitability for the role. You can summarise your candidacy in a professional summary, which is a two to three-sentence paragraph detailing your relevant skills, qualifications, experience and aspirations. Below, you can review some example professional summaries for front office manager candidates of varying expertise and skill levels:

A dedicated and motivated individual with a bachelor degree in hospitality management and experience in customer service, applying for the role of Front Office Manager at Hexo Solutions. A quick learner with excellent communication and organisational skills, ready to take on the challenges of a front office management role.
A bilingual individual with over five years of experience in managing international front desks, applying for the role of Front Office Manager with Hexo Solutions. Fluent in English and Spanish and can comfortably converse in French and German, helping me provide assistance and manage varying customer enquiries.
A results-oriented front office manager with over 10 years of experience in managing high-volume reception areas, leading teams and providing high-quality customer service, applying for the role of Front Office Manager at Hexo Solutions. Has a proven track record of improving operational efficiency, streamlining processes and delivering exceptional guest experiences.

3. Outline your previous employment experience

Employment experience is usually a top priority for hiring managers when assessing candidate suitability, particularly for management roles. Depending on the front office manager position you're applying for, hiring managers may expect you to have certain levels of experience. When outlining your experience on your resume, you can list several previous employment duties you've conducted as a front office manager or a similar position. This can help you showcase your practical skills and capabilities in managing front desk areas, coordinating team members and interacting with customers. Below, you can find some example employment duties for a front office manager:

directed and oversaw front desk operations to ensure excellent customer service and efficient workflow
prepared and presented reports on front desk operations to senior management to provide insights and recommendations for process improvements
facilitated communication and collaboration between front desk employees and other departments, improving teamwork and efficiency
implemented new technologies and systems to improve front desk operations, enhancing efficiency and productivity
conducted regular performance evaluations of front desk employees, providing feedback and coaching to improve performance and productivity.

4. List your front office manager skills

As a front office manager, you typically possess many technical and interpersonal skills that help you lead front office teams, maintain productivity and ensure positive customer experiences. Hiring managers likely want to assess your skills as a front office manager candidate, as it suggests your suitability for collaborative and autonomous environments. Below, you can explore some skills that may help you impress hiring managers with your suitability:

Leadership: As a front office manager, you're responsible for leading and managing a front office team effectively. Leadership is often a valuable skill as it allows you to inspire and motivate your team to provide excellent customer service, meet goals and work efficiently.
Customer service: As a front office manager, excellent customer service skills can help you ensure guests and customers have a positive experience with the business. It can also help you approach inquiries and complaints with empathy, understanding and a willingness to resolve issues.
Communication: Communication skills are necessary for effectively interacting with guests, customers, team members and other departments. Your communication skills can help you interact with others effectively through verbal and written communication, ensuring information is clear and concise.
Organisational skills: If you're an organised individual, you can enhance your management processes of front office operations, such as scheduling, inventory management and maintaining accurate records. Your organisation can also help you prioritise tasks and manage time effectively.
Problem-solving: Your ability to solve problems can help you resolve issues quickly and efficiently. This can help you ensure customers have a positive experience and team members can conduct their duties effectively.

Resume template for a front office manager

Here, you can examine a resume template for an individual with over three years of industry experience:

[First name] [Last name], [Degree or qualification, if applicable]
[Phone number] | [Email address] | [City], [State or Territory]

Professional Summary
[Two to three sentences highlighting years of experience, relevant skills, education or certifications and achievements as a professional.]

Experience
[Job Title] | [Employment dates]
[Company Name] | [City], [State or Territory]

(strong verb) + what you did (more detail) + reason, outcome or quantified results
[job duty]
[job duty]
[job duty]
[job duty]

[Job Title] | [Employment dates]
[Company Name] | [City], [State or Territory]

(strong verb) + what you did (more detail) + reason, outcome or quantified results
[job duty]
[job duty]

Education
[Degree and major], [Name of school or university]

Certificates
[Certification name], [Host organisation] – [Year completed or expiration date]

Resume example for a front office manager

The following resume example is for a candidate with over three years of industry experience, applying for the role of front office manager:

Samantha Johnson, Bachelor of Hospitality Management
(08) 5550 1234 | s.johnson@email.com.au | Perth, WA

Professional Summary
A dedicated and motivated individual with a bachelor degree in hospitality management and experience in customer service, applying for the role of Front Office Manager at Hexo Solutions. Is a quick learner with excellent communication and organisational skills, ready to take on the challenges of a front office manager role. Excited about the opportunity to use my expertise in a professional environment and lead the front office team at Hexo Solutions.

Experience

Front Office Manager | Jan 2021–Feb 2023
Apex Solutions | Perth, WA

Directed and oversaw front desk operations, ensuring excellent customer service and efficient workflow
Coordinated hiring, training, scheduling and performance evaluations to ensure a productive and motivated team
Collaborated with other departments to ensure effective front office operations and guest satisfaction
Maintained accurate and up-to-date guest information on reservation systems, improving accuracy and efficiency
Resolved guest inquiries and complaints, providing excellent customer service and resolving issues in a timely and effective manner.

Customer Service Representative | Jan 2018–Dec 2021
Bright Industries | Perth, WA

Responded to customer inquiries and complaints via phone and email to provide timely and effective solutions to meet customer needs and improve satisfaction
Assisted customers with product information, pricing and order processing to ensure they had accurate and up-to-date information
Provided technical support and troubleshooting assistance to customers, resolving issues and ensuring their products functioned correctly.

Education
Bachelor of Hospitality Management, TYH University.