How to Write an IT Support Cover Letter (With Example)

By Indeed Editorial Team

Published 20 June 2022

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

When you're applying for jobs, it helps to write cover letters that highlight your qualifications, demonstrate your skills and express your personality. If you want to work in IT support, a great cover letter may show a potential employer that you have an expert-level understanding of computers and impressive communication skills. Understanding how to craft an effective cover letter could increase your chances of achieving your career goals. In this article, we list what to include in an IT support cover letter, outline how to write your letter and share a template and example letter to guide you further.

What to include in an IT support cover letter

When crafting a cover letter for an IT support job, there are particular elements you may want to include to emphasise your ability to excel. Including the most impressive and relevant information could help you attain and hold the attention of the hiring manager. Below are some elements you may include in your letter:

A straightforward introduction

In your opening paragraph, confidently state the title you're applying for and explain how you learned about the job. Many employers want to build a team that's passionate about their work, so it could be beneficial to state your enthusiasm about the IT support role and the overall organisation. To inspire the hiring manager to continue reading, you could include a brief sentence highlighting your most impressive qualifications related to computers, technology and customer support, which you may discuss in greater detail in the body paragraphs.

Related: Samples of the Best Cover Letters (With Writing Tips)

Relevant skills

Your cover letter can be an excellent opportunity to discuss the hard and soft skills you bring to the job. IT support jobs typically require extensive technical knowledge and familiarity with different hardware, software and operating systems. Problem-solving and critical thinking skills could also help you troubleshoot and repair bugs and errors. IT support professionals typically work on a team with others, so highlighting your collaborative capabilities could be beneficial, too. Here are some other skills that may be worthwhile to discuss in your letter:

  • active listening

  • communication

  • training

  • time management

  • customer service

  • analytical skills

Related: 8 Examples of IT Skills

Quantifiable data

Effective IT support professionals might help businesses save money and increase productivity by quickly repairing issues and helping team members optimise their use of technology. Try to showcase your value with numerical data that exemplifies your skills. For example, you could explain how your recommendation for cloud storage solutions saved your previous employer over $3000 or how you trained a team of 350 employees on a new email program.

Related: Roles of the IT Department in the Workplace (With Job Types)

How to write an IT support cover letter

Below are steps you can follow to create an IT support cover letter:

1. Add your contact information

In the upper left corner, you can add basic information about your identity so hiring managers who know you are and how to contact you. Include your name, phone number, email address and location. Beneath this block, you could also add the date on which you're writing the letter.

Related: How to Format a Cover Letter (With Tips and Examples)

2. Address your letter

Next, you can add a greeting addressing the hiring manager. If you can learn the hiring manager's name, addressing the letter directly to them could help you establish a personal connection. If you don't know who's hiring for the job, you could find out through research or by calling the company and asking. Remember to use gender-neutral language if you're unsure of the recipient's gender. If you're unable to locate the hiring manager's name, you could opt for Dear hiring manager.

Read more: How to Address a Cover Letter (With Examples)

3. Write your opening paragraph

The first paragraph in your letter is the introduction. This brief section typically details the basic information of your candidacy and summarises the most important aspects of your background. For example, you might note how many years of experience you have in the IT industry or share the name of a former colleague who referred you to the job.

Related: What is a Job Reference? (Definition, Types and Examples)

4. Discuss your skills

Dedicate a portion of your body paragraphs to discussing your relevant skills. While you typically list your skills on your resume, you can explain in your cover letter why they're useful and demonstrate how they've benefited previous employers. For a job in IT support, it may be helpful to showcase your ability to simplify complex concepts and explain them to others and exemplify your tech expertise. Aim to include anecdotal examples from your career history and supplement them with quantifiable data.

Related: How to Write an IT Resume (With Template and Example)

5. Explain why you're interested in the company

It may also be vital to emphasise your sincere interest in the organisation to which you're applying. Research the company before you begin writing to learn more about their work, team and values. Expressing a personal connection to the company may help you show that you're a dedicated, passionate team member eager to involve yourself in the company's mission.

Related: 12 In-Demand Tech Careers (With Duties and Salaries)

6. Craft a compelling conclusion

End your letter with a closing paragraph that restates your most important qualifications and reiterates your interest in the job. To display confidence and persistence, state your plan to follow up after submitting your application. It can be polite to thank the reader for taking the time to consider your application. Add a professional salutation and type your name.

Read more: How to Write a Conclusion (With Tips and Examples)

7. Proofread your letter

Proofread your cover letter carefully. Correct any typos, misspellings, grammatical mistakes or erroneous punctuation and look for opportunities to strengthen your language, opting for precise adjectives and powerful action verbs. Submitting a well-written, grammatically correct letter with proper business formatting may showcase professionalism and attention to detail.

Cover letter template

Below is a template you could follow for your cover letter:

[Name]
[City, State]
[Phone number]
[Professional email address]

[Date]
[Company name]
[Company address, if applicable]

Dear [Hiring Manager or hiring manager's name],

[Introduce yourself and state the job you're applying for and how you learned about the vacancy.] [Explain your personal connection to the job or organisation]. [Highlight some of your most impressive credentials that make you a high-quality candidate for an IT support job.]

[Discuss your technical expertise and soft skills that make you a great team member.] [Support your claims with specific examples from your career history that demonstrate your best attributes.] [Add numerical data to prove your value and increase your credibility.]

[Share why you're drawn to this specific company.] [Explain how you align with requests made in the job description or mirror values or interests discussed on the company website.] [Show the value you could bring to the company.]

[Reiterate your strengths and emphasise your enthusiasm about the position.] [Thank the hiring manager for reading your letter.] [State your plans to follow up about the process.]

[Professional closing],

[Name]

Cover letter example

Here's an example you can peruse that may inspire you when drafting your own letter:

Theo Jeffery
Perth, Western Australia
+61 5 3452 5596
theojeffery1@email.com

22 May 2022

The Landry Green Company

Dear Hiring Manager,

My name is Theo Jeffery, and I'm writing to express my interest in the open IT Support Specialist job with The Landry Green Company. I'm applying at the recommendation of Jason Lee, your IT Manager, whom I worked alongside for three years at Note15 Technologies. With a bachelor's degree in computer science and four years of experience in IT support roles, I'm eager to bring my technical expertise and affinity for teamwork to your team.

In my previous role at Note15 Technologies, I installed new equipment, trained new employees on internal systems and applied my expert troubleshooting skills to repair malfunctioning programs and devices. When I transitioned from working as an IT Intern to an IT Support Agent, I helped the team decrease the mean time to repair by 11%. I also exceeded my daily quota for help desk tickets regularly, sometimes assisting over 40 employees per day.

Through my conversations with Jason, I've learned how seamlessly your teams coordinate and collaborate with one another. Teamwork has always been essential to me in the workplace. Last year, I earned the Superhero Award from my team at Note15 Technologies for my willingness to help my colleagues under any circumstances. I also believe the speed and accuracy with which I work could benefit your rapidly growing team and help you scale your IT support to meet their needs.

I would be thrilled to bring my efficient, collaborative approach to your team at The Landry Green Company. I appreciate you considering my application. Please contact me by phone or email if you have any questions about my qualifications. I plan to email you at the end of next week to learn the status of my application.

Sincerely,

Theo Jeffery

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