How to Write a PSW Resume (with Skills, Tips and Example)

By Indeed Editorial Team

Published 15 June 2022

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

Crafting a strong PSW resume can be a great way to highlight your skills and experience. A PSW (personal support worker) who is looking for a new role, or employment in a new area, may benefit from creating a professional resume. In this article, we explore the duties of a PSW, discuss the qualifications required, consider the key skills to highlight on your resume and provide you with helpful examples to guide your own writing.

How to write a PSW resume

Here's a step guide to writing a resume for a PSW position:

1. Provide your contact information

List your name and contact details, including your email, phone number and suburb. While not strictly necessary, including your location can be important if the organisation you're applying to is only looking for someone local. Hiring managers may want to talk to you immediately after reading your resume, so ensuring that your information is readily available can help them get in contact.

2. Include a personal summary

A personal summary briefly describes your professional history, key strengths and sometimes your personal motivations for seeking a job as a personal support worker. This allows employers to gain insight into your personality and consider how you could fit into the current company culture. A personal summary is a brief way for a hiring manager to assess whether you have the correct history and skills and if they want to continue reading your resume.

Read more: How to Write a Resume Summary With Examples

3. Add in your relevant skills

Including a mix of soft and hard skills is typically a good idea to give an employer a broad view of you as a potential candidate. Using pipe characters as separators can help to make your listed skills clear and easy to read. You could add general skills, such as time management or communication, along with industry-specific skills you have gained from your previous roles.

Read more: Interpersonal Skills: Definitions and Examples

4. Outline your work history

Starting with your most recent position, list your previous job titles, organisations or people you worked for and dates worked in each role. By listing in reverse chronological order, the hiring manager can see your career progression throughout the years. It's also a good idea to include a list of your primary day-to-day duties and highlight any significant achievements you obtained while in those roles.

5. List any education or qualifications

As qualifications aren't necessary to secure a role as a personal support worker, you may not need to include this section on your resume. If you do have relevant qualifications, this could be an excellent place to include them. Write the name of the course or qualification achieved, the educational institution you received it from and the date you graduated.

Skills to highlight on your PSW resume

When choosing the skills to include on your PSW resume, it's a good idea to include a mix of soft skills and industry-specific skills. PSW's are some of the most vital care providers in the healthcare industry and you gain many skills on the job. When applying for your next position, it's a good idea to highlight these competencies on your resume. Common PSW skills include:

Medical knowledge

As a PSW, it can be imperative that you learn a vast range of physical, emotional and mental health-related information. You may need to treat patients with a wide variety of ailments so this knowledge is typically essential to provide appropriate care. Medical knowledge can also help you identify potential health risks and symptoms before they worsen.

Communication skills

A PSW can benefit from being able to communicate effectively with patients, colleagues, family members and others. Improving your communication skills can also include learning to identify non-verbal cues and participating in active listening to provide the best care possible for your patients. In high-stress environments, communicating calmly may help to de-escalate situations.

Read more: Communication Skills: Definitions and Examples

Time management

Depending on your individual circumstances, you may care for multiple patients as a PSW. Good time management skills can allow you to plan your workload to ensure everybody receives the level of care they require. Time management can also benefit your overall organisation skills, which is also beneficial in your PSW role as it can allow you to keep track of and attend to multiple duties and patients with ease.

Administration skills

The needs of your patients may change gradually over the years. Accurate documentation of any changes in symptoms, injuries or illnesses is invaluable to help inform anyone who takes over from you if you're on leave or during a handover. The documents contain information about the patient's current care and medication needs. Documentation can also be beneficial when working with your patient's family, insurance or other healthcare providers.

Related: Skills of a Support Worker: Definitions and Examples

What are the typical duties as a PSW?

As a PSW, you provide physical and emotional care for your patients, encompassing a wide range of daily tasks. You may work in retirement residences, long-term care facilities or hospitals, or provide care for your patient in the comfort of their own home. Typical duties that you may add to your resume include:

  • escorting patients to appointments and personal outings

  • lifting and assisting patients who have difficulty moving on their own

  • helping to track medication and reminding patients to take their doses

  • assisting patients with personal tasks, such as eating, bathing, dressing and similar

  • providing emotional companionship and support

  • cleaning their surroundings or home

  • documenting medication, care and any other important information

Related: What Does a Support Worker Do? (With Definition and Salary)

What qualifications are needed to be a PSW?

There are no formal qualifications required to be a personal support worker, although they may be helpful to your career and on your resume to impress potential employers. You can find courses relevant to your PSW role through a TAFE, RTO (registered training organisation) or another short course provider.

Examples of relevant qualifications a PSW may have include certificates in community services, medical administration or individual support. First aid certificates, police checks, working with vulnerable people or children checks and an NDIS (National Disability Insurance Scheme) Worker check (when relevant) can also benefit your job applications, and may be mandatory for some roles. Typically, employers require a clean, full driver's licence if the role you're applying for includes transporting patients.

Other tips for your PSW resume

Consider the following tips when writing your resume:

Thoroughly proofread your resume

Checking your grammar and spelling shows you put your resume together with thought and care. Glaring errors can concern a potential employer, as mistakes may indicate that your attention to detail isn't adequate. If you're not the best at editing your own work, you might enlist a friend or an online service to double-check your writing.

Use professional terminology

A personal support worker's resume does not require jargon-heavy language, as it typically focuses more on active skills rather than corporate achievements. It can still be beneficial to omit slang and opt for professional language, as it's a document meant to portray your professional self. If possible, it may be a good idea to try and use some industry-specific terms that show your expertise in this field.

Use keywords

For larger recruitment processes, potential employers may run resumes through applicant tracking software (ATS) for specific keywords in the document. Including the keywords you saw in the job description may increase your chance of your resume being read for each position you apply for. When editing your resume, include keywords to describe your skills and credentials.

Read more: What Are Applicant Tracking Systems? The Ultimate Guide

Keep it succinct

Typically, a PSW resume is between one to two pages in length. Although you want to include all relevant information, you may decide to eliminate any unnecessary filler words or sentences to keep your resume concise. Using lists or bullet points can be a great way to do this.

Related: Example of a Simple Resume That Can Get You Hired

Personal support worker resume example

A typical personal support worker resume may look like this:

Taylor Flowers
Toorak, Melbourne | 0414 000 444 |

Professional Summary

Motivated personal support worker professional with over five years of experience across aged care residences and in-home care. A driven and diligent employee who specialises in providing personalised emotional support, medication distribution and coordinating complex appointments and schedules. Empathetic, punctual and an active listener.


Clinical documentation | Attention to detail | PPE Use | Care plan management | Critical thinking | Working under pressure | Conflict resolution | Dementia/Alzheimers knowledge

Work History

Lvly Care (Agency), Melbourne VIC
Personal support worker

  • providing in-home care for a portfolio of patients and caring for an average of four patients per week

  • scheduling and transporting patients to medical and personal appointments

  • assisting patients with daily hygiene tasks, such as bathing, dressing, grooming and similar

  • recording vital signs and administrated medication

  • planning and preparing nutritious meals based on patients' dietary needs

Clarkson Residential Centre, Melbourne VIC
Personal support worker

  • helped with daily living and needs as I tidied rooms, made beds, completed laundry and washed dishes

  • observed patients for changes in emotional or physical wellbeing

  • performed routine medication administration and wound management

Education and Qualifications

  • First Aid Certificate, 2020

  • Working with children and vulnerable people check, 2019

  • NDIS Worker screening check, 2021

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