How to Write a Service Desk Analyst Resume (With Example)

By Indeed Editorial Team

Published 6 June 2022

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

When you're applying for an IT position, it's important to draw attention to your unique skill set with a professional resume, so the reader identifies you immediately as a qualified candidate. Your skills help set you apart from the competition and show an employer what value you bring to the position. Understanding how to write a resume can help you create a readable, professional and concise document for a service desk analyst position.

In this article, we explore the components of a good service desk analyst resume, show you how to write a resume, provide a template, share example and offer tips for writing a more professional resume.

What to include on a service desk analyst resume

When you're writing your resume, it's important to build it around some standard components to establish professionalism and effectively showcase your skills and experience. Here are some common components to include on your resume:

  • Header: Include a header on your resume at the top of the page. This typically includes your full name, all of your contact information and your location, including your city, state and territory.

  • Professional summary: A good resume typically has a professional summary, which describes your professional goals, summarises your core skills and acts as a professional introduction for the reader.

  • Education summary: Your education summary shows an employer what educational credentials you bring to the job. This is important for IT positions like service desk analyst, because many of these positions require at least an associate's or bachelor's degree.

  • Work experience summary: A work experience summary describes around the last five years of your professional experience, including your most recent or current position.

  • Skills summary: Include a short summary of your core skills at the bottom of your resume. Use a sentence format with commas separating each skill.

Related: Roles of the IT Department in the Workplace (With Job Types)

How to write a resume for a service desk analyst position

Here's how you can write a professional resume for a service desk analyst position:

1. Gather your information

Gather all the information you might need for your resume. This might mean researching the names of previous employers and their current locations, remembering how long you worked there and summarising your primary duties and achievements. Create a list of skills, employment history and educational credentials so you can prioritise the necessary information for the position. It's important to include only information relevant to the position you're applying for, so identify all of your IT experience in the previous five years. Once you gather your information, you can use an outline or resume template to decide how to organise it.

Related: 11 Highest-Paid Jobs in IT (With Salaries and Duties)

2. Write a header and summary

Write a professional header and summary. When you write your contact information, include your current phone number and professional email address. Avoid using personal email addresses if you can, and include any links to your professional portfolio, website or career profile. You can also include your city and state, but it's generally unnecessary to list your full address line. This helps an employer understand whether you're local to their area or potentially seeking a more remote position.

3. Describe your work experience and education

Describe your educational credentials using a simple format that includes the name of the credential, the organisation where you earned it and the year you completed it. Describe your work experience for the previous five years of your career as it relates to the service desk position. For example, if you only have three years of IT experience, you can include just your IT experience, excluding other industries. The purpose of the resume is to show an employer that you're qualified for the IT position, so keeping your information limited to only IT positions can help highlight your suitability.

4. Summarise your core skills

Your resume also includes a short summary of your core skills. These are typically skills that the employer mentions in the job description that you possess to gain the reader's attention. Consider your top 10 IT skills and soft skills and choose the five you think best represent you as a job candidate. Review the job description to ensure at least half of them match any skill-related keywords. Use a simple one-sentence list format with commas separating each skill. You can include anywhere from three to five core skills on this list.

5. Proofread and submit your resume

When you're finished, it's important to proofread your resume prior to submission to ensure the accuracy, completeness and consistency of the information you provided. Use a spell check programme and manual editing skills to ensure your document is free of grammatical and spelling errors. Ensuring you're submitting a professional document helps protect your professional reputation and shows an employer that you pay attention to the details, which may be a skill they admire or require for the position. After proofreading, you can submit your resume, application and cover letter if the job requires it.

Related: What Is an IT Consultant? (With Skills and Qualifications)

Resume template for service desk analysts

Here's a resume template you can use to create a professional resume more quickly:

[Your full name]
[Phone number] | [Email address] | [Location]

Professional Summary
[Two or three sentences about your specific industry experience, skills and professional goals.]

Education
[Degree or certification]
[Institution name]

Work Experience

[Job title], [Start date–end date]
[Company or organisation name], [Location]

  • [strong verb] + [job duty] + [impact]

  • [strong verb] + [job duty] + [impact]

  • [strong verb] + [job duty] + [impact]

  • [strong verb] + [job duty] + [impact]

  • [strong verb] + [job duty] + [impact]

[Job Title], [Start date–end date]
[Company or organisation name], [Location]

  • [strong verb] + [job duty] + [impact]

  • [strong verb] + [job duty] + [impact]

  • [strong verb] + [job duty] + [impact]

[Job title], [Start date–end date]
[Company or organisation name], [Location]

  • [strong verb] + [job duty] + [impact]

  • [strong verb] + [job duty] + [impact]

  • [strong verb] + [job duty] + [impact]

Skills
[Skill], [skill], [skill], [skill]

Resume example for service desk analysts

Here's an example resume using the template provided above:

Diana Coleman
01-2345-9481 | d.coleman@harperit.au | Sydney, NSW

Professional Summary
Experienced, professional IT associate with service desk experience seeking a position with Carter and Cromm, Inc. to expand my professional skills and provide exceptional IT services. Experience in help desk work, computer troubleshooting and some web development. Skilled in customer service, computer troubleshooting and science and teamwork.

Education
Bachelor of Computer Science
Sydney Technical Academy Southwest, 2021

Work Experience

Service desk analyst, July 2020–Current
Harper IT and Logistics Co., Sydney, NSW

  • provide customer support for clients inquiring about basic functionality or troubleshooting for their computer systems

  • ticket help desk requests to help prioritise the queue and keep the system progressing

  • report elevated requests to management to ensure proper redirection and solutions for customers

  • maintain a daily log of requests and time spent to better improve efficiency and report working hours

  • guide customers through basic troubleshooting and minor repairs or software fixes

IT associate, January 2019–July 2020
Harper IT and Logistics Co., Sydney, NSW

  • reviewed company IT needs and provided basic maintenance support for IT experts

  • helped with minor repairs, configurations and computer or software installations

  • coordinated with other IT associates to prioritise tasks and complete projects

IT intern, August 2018–January 2019
Simmons and Son, Inc., Sydney, NSW

  • practised basic troubleshooting and repairs under the supervision of a qualified IT expert

  • aided the IT team in identifying system issues and upgrading software or hardware

  • practised customer service skills by explaining repair or upgrade processes to customers

Skills
Customer service, service desk operation, project management, teamwork

Related: 8 Examples of IT Skills (With Definitions and Tips)

Tips for creating a professional resume

Here are a few tips that might help you create a better resume for your next position:

  • Be consistent. Use a consistent font, format and style throughout your resume to provide a sense of cohesion and professionalism.

  • Use strong adjectives. In your professional summary, use one to two strong adjectives to introduce yourself and get the reader's attention.

  • Highlight your skills. Describe your job experience in a way that highlights your core skills and provides a context for how and where you gained them.

  • Use only text. A professional resume typically doesn't include a photo or any graphics, so limit your resume to a one-page, text-only document.


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