cluster manager jobs in Sydney NSW

About the Role:
We are seeking a highly capable Retail Area Manager (NSW & QLD) to lead our Sydney and Brisbane Airport stores and Shop-in-Shop (SIS). This is a senior multi-site leadership role for someone who thrives in a fast-paced retail environment and is passionate about operational excellence, team development, and premium brand presentation.

You will take ownership of retail performance across NSW and QLD, ensuring every store reflects the Samsonite standard of excellence.

Balancing strategic oversight with hands-on leadership, you will guide store teams, strengthen operational discipline, and elevate customer experience across these locations.

Typical Duties Include:

• Lead end-to-end operations across all company-owned stores and SIS locations in NSW & QLD.
• Ensure exceptional execution of brand standards, visual merchandising, and in-store presentation
• Oversee daily, weekly, and monthly reporting, compliance, and operational governance
• Manage customer and operational escalations, including warranty, delivery, and service issues
• Partner with Inventory Control to ensure precise stock integrity and reconciliation (SAP & iVend)
• Conduct regular field visits to coach teams, review performance, and strengthen operational excellence
• Develop and mentor Store Managers and Assistant Managers to achieve strong commercial outcomes
• Drive consistent sales performance and service excellence across the region
• Lead biannual stocktakes and ensure absolute accuracy in stock management
Build and maintain strong relationships with landlords, partners, and internal stakeholders

About You:

• A strong drive and be keen to work towards sales targets
• Proven capability in managing, leading, and developing retail teams
• A flair and strong capability for stock management and operational detail
• The ability to consistently provide exceptional customer service
• Strong experience in multi-site or area retail leadership
• A track record of elevating store performance and team capability
• Confidence in retail systems, reporting, and stock control
• A hands-on leadership style with high attention to detail and standards
Strong influencing, coaching, and communication skills

Step into a unique opportunity to lead within a globally recognised brand. In this role, you’ll shape store performance, mentor and grow your team, and play a central part in enhancing the Samsonite customer experience across multiple locations.

If this sounds like the right next step for you, and you bring the skills and a can ‑ do attitude - we’d love to hear from you.

Please include your resume and a cover letter explaining your suitability and what makes you a strong candidate.