AAMI Careers and Employment

About the company

Company size
1001 to 5,000
Revenue
$140m to $700m (AUD)
Industry
Consumer Electronics & Appliances Stores
Link
AAMI website

Learn more

Rating overview

Rating is calculated based on 19 reviews and is evolving.

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Reviews

Customer Service in North Sydney NSW

on 5 February 2018

Sales / Insurance

This role was almost 10 years ago. At the time it was a unique company to work for with a strong culture. I started my career as an inbound sales consultant for general motor insurance and progressed to CTP Green Slips and eventually face to face sales at the branch.

Cusotmer in Melbourne VIC

on 16 April 2022

draining, boring, underpaid, not the usual perks. It is not worth the pay, workload is huge.

The job pays less than other similar ones, workload's huge and ever increasing, they expect us to act all caring and emotionally invested in job, yet we're slammed with calls, everything's rushed & super busy, there's almost no fun stuff like competitions, extra perks, team building activities, treats, the best analogy I can think of is, it's like being married to someone who lets themselves go, gives u huge chores lists, then expects u to want to talk to them all the time. Management's unprofessional, wfh was such a mess first half of pandemic, one leaders imposed her personal life onto everyone while people took calls. You dont just have to just act like u like your leader, u have to act like u want to talk about your feelings with them, which is a bit intrusive, it takes away freedom of choice, especially at job with high staff turn over. I feel like they do it coz they dont want to invest any money getting proper advise, so they get leaders we barely know, to ask if we're ok when were busy slammed with calls, like this is going to help people. They also hire some people who wouldn't really get hired elsewhere, which is nice, but there's this huge emphasis we have to be caring to everyone at work, some of these staff take advantage, push and pressure to be included in peoples lives outside work, or do non stop things for attention like shove mouldy biscuits at you when your on a call and there's health orders in place. If you get annoyed or frustrated over it, u will look bad or crazy.

Customer Service Representative in Melbourne VIC

on 29 March 2022

Customer Service Rep

After 6 weeks of intense training you are thrown into the deep end with minimal support. Suddenly in charge of assisting hundreds of policy holders. The job is emotionally draining as you are verbally abused as customer premiums increase and you are blamed. Compliance and regulatory standards are unachievable as-well as KPI's set. The role is micro-managed by leaders and you are "checked on" as soon as you go for a break 1 minute longer than required. Too stressful, WFH is isolating & the job becomes so repetitive every script is memorised and no real connection is formed with customers, even though it is expected.

Sales Consultant in Melbourne VIC

on 24 October 2020

Unorganised, inconsistent & contradictory information

Must be resilient and pro active because support is random. If you speak up, you’ll be seen as negative.Extremely slow career progression. It’s a job.

Customer Value Specialist in Narre Warren VIC

on 21 April 2018

Supportive and great work life balance

- ability to work from home - team and individual work - supportive leader and management Typical Day - receiving enquiries regarding policies - trying to encourage customers to try the other products

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