AAMI
3.5 out of 5 stars.
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AAMI Careers and Employment

About the company

  • Company size
    1001 to 5,000
  • Revenue
    $140m to $700m (AUD)
  • Industry
    Consumer Electronics & Appliances Stores
  • Headquarters
    Melbourne
  • Link
    AAMI website
Learn more

Rating overview

Rating is calculated based on 19 reviews and is evolving.

4.3320182.0020201.502022

Reviews

Customer Service in North Sydney NSW
on 5 February 2018
Sales / Insurance
This role was almost 10 years ago. At the time it was a unique company to work for with a strong culture. I started my career as an inbound sales consultant for general motor insurance and progressed to CTP Green Slips and eventually face to face sales at the branch.
Cusotmer in Melbourne VIC
on 16 April 2022
draining, boring, underpaid, not the usual perks. It is not worth the pay, workload is huge.
The job pays less than other similar ones, workload's huge and ever increasing, they expect us to act all caring and emotionally invested in job, yet we're slammed with calls, everything's rushed & super busy, there's almost no fun stuff like competitions, extra perks, team building activities, treats, the best analogy I can think of is, it's like being married to someone who lets themselves go, gives u huge chores lists, then expects u to want to talk to them all the time. Management's unprofessional, wfh was such a mess first half of pandemic, one leaders imposed her personal life onto everyone while people took calls. You dont just have to just act like u like your leader, u have to act like u want to talk about your feelings with them, which is a bit intrusive, it takes away freedom of choice, especially at job with high staff turn over. I feel like they do it coz they dont want to invest any money getting proper advise, so they get leaders we barely know, to ask if we're ok when were busy slammed with calls, like this is going to help people. They also hire some people who wouldn't really get hired elsewhere, which is nice, but there's this huge emphasis we have to be caring to everyone at work, some of these staff take advantage, push and pressure to be included in peoples lives outside work, or do non stop things for attention like shove mouldy biscuits at you when your on a call and there's health orders in place. If you get annoyed or frustrated over it, u will look bad or crazy.
Customer Service Representative in Melbourne VIC
on 29 March 2022
Customer Service Rep
After 6 weeks of intense training you are thrown into the deep end with minimal support. Suddenly in charge of assisting hundreds of policy holders. The job is emotionally draining as you are verbally abused as customer premiums increase and you are blamed. Compliance and regulatory standards are unachievable as-well as KPI's set. The role is micro-managed by leaders and you are "checked on" as soon as you go for a break 1 minute longer than required. Too stressful, WFH is isolating & the job becomes so repetitive every script is memorised and no real connection is formed with customers, even though it is expected.
Sales Consultant in Melbourne VIC
on 24 October 2020
Unorganised, inconsistent & contradictory information
Must be resilient and pro active because support is random. If you speak up, you’ll be seen as negative.Extremely slow career progression. It’s a job.
Customer Value Specialist in Narre Warren VIC
on 21 April 2018
Supportive and great work life balance
- ability to work from home - team and individual work - supportive leader and management Typical Day - receiving enquiries regarding policies - trying to encourage customers to try the other products

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Questions and answers

People have asked 6 questions about working at AAMI. See the answers, explore popular topics and discover unique insights from AAMI employees.

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Interview insights

Insights from 6 Indeed users who have interviewed with AAMI within the last 5 years.

Unfavourable experience
Interview is average
Process takes about a week

Interview Questions

None. Just proposed resume and you were set if they approved.

Shared on 28 January 2018

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