Ability Options
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Ability Options Employee Reviews

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Location
Australia16 reviews
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2.0
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Managers have procured the culture of hitting targets and not truly focusing on the community’s vulnerable. Unhealthy tactics are not a legitimate method for achieving results in general and should be investigated.
Understanding, co-operation and support were very rarely demonstrated.

Luckily for those in need of genuine guidance and assistance there are other providers to chose from.
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1.0
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Their entry level staff are treated with such disrespect and continue to say to staff 'if you don't like it, join the COVID line at Centrelink'
Their staff turn over is a reflection of their attitudes towards their staff. If i could rate 0 stars i would.
Pros
Nil
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4.0
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I was only there for 4 months. I had a business manager leave after 1 month of starting. Did not have proper training due to the changes. Love my clients and love my fellow team members.
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5.0
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It was a nice experience to work in that company. All team members were very helpful and had a sound knowledge of their field of job. They were very transparent with their employees which indicated their positivity and honesty.
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1.0
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Lots of work to begin with then slowly tapers off to maybe 1-2 shifts a week if you’re lucky. Shifts get cancelled without notice or cancelled after you have turned up to work. Group activities lack direction and purpose and not suitable for all clients. Poor communication between administration and workers. Needs to be more consultation with clients and families when planning activities so clients needs and goals can be met.
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1.0
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Bottom of the barrel remuneration gives little reward for effort. Industry attracts some sincere people but high caseload means the most conscientious burn out quickly, working all hours and weekends to keep up with compliance requirements. Poor culture pits site against site in achieving placements, and lack of collaboration creates silos.

Training is almost non-existent and any query from new staff on any procedure is generally met with "it's in the Guidelines". Relentless drive for outcomes (service fees) gives rise to a bullying culture. Incredibly high turnover of staff, unprecedented in my working life.
Pros
Some decent people trying to do right by customers
Cons
Thankless work, high staff turnover
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3.0
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With Due Respect,

If you're so worried about poor management or racism, this is not a place for you.


Respect yourself and look elsewhere.

Regards...
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2.0
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A typical day is very quiet and limited direction from management. While they promote excellent training and development they do not follow through.
The Executive Team was disjointed and rather toxic, speaking poorly about each other to staff. If you are a hard worker do not expect to be recognised for the work that you have done. Rather you will expect to be victimised and bullied for having a voice.

The staff are the highlight of the workplace with some genuine and hard working individuals who are not recognised.
Pros
Morning Tea's and Themed days
Cons
Almost everything else
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1.0
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Your contract does not describe what you are required to do. Goal post constantly move s per the company requires with no warning.

Not much support on management. No team work in the company
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3.0
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Brilliant senior manager with great salary benefits focused on being competitive within the Not for Profit space with a heart for those with a disability and disadvantaged.
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2.0
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This should be a satisfying role where you are able to help someone every day. It isn't.


Constant high-pressure & a minefield of Compliance & Regulation make this impossible.



Management has a disconnect with the front line & no allowance of the vagaries of working with a client base that in many cases if not the majority, will actively work against you & doesn't have an interest in buying into the assistance you can provide.



A flawed service delivery mode & constantly shifting strategy & priorities along with a massive workload make this a role that seems impossible to get on top of.


In spite of massive staff turnover, senior management will not acknowledge any issue.
Cons
Long hours, management in a bubble & clients who have no interest in being clients.
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2.0
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Many of the management team are actually normal, but, scattered through the company are narcissistic bullies that create and unsafe working environment that exposes the company to litigation. Because the industry pays such poor salaries, it attracts the bottom end of the labour market.
Pros
Salary Packaging
Cons
Bullies
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5.0
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Great people to work with however management is to be desired. Typical hours is guaranteed 15 hrs per fortnight.
Learning on the job is non existent

Hardest part of the job is getting work

Enjoyable part of the job is meeting new people
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5.0
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Good to join the group of people and I'm looking to work with you

Support worker

Showering

Cleaning

Community access

Appointments

Reporting

Cooking
Pros
Breakfast
Cons
Long hours
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4.0
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As with my last review great place to work it was only that I was moving to Cairns that I had to move on.
Great training and professional people.
Pros
Great culture
Cons
Sorry i had to go
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4.0
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Productive work environment, client centred, very good team culture, not much job advancement. Co workers are great. Management low on people skills.
Pros
client centred, progressive company
Cons
long hours
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