Ability Options
2.7 out of 5 stars.
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22: Ability Options Employee Reviews

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2.7Work–Life Balance

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Workplace Restructure Under Cover of COVID Changed Everything

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Firstly, there are some fantastic people working there who truly want to enrich lives. Initially the support and staff engagement was there but over the last 12 months there has been some seismic shifts in culture and strategy. Strange things happened in employment services when COVID struck, the most eerie being a total restructure at a time when staff were most worried about their futures and at their least resistant. New job descriptions, new contracts, cancellation of allowances and a very non-transparent "consultation" by a faceless HR team. A whole process that appeared rushed whilst people were being paid Jobkeeper. They also moved to an end to end service model which has already sent more that one job provider to the wall - it is a cost based exercise that does NOT improve service to the clients. Overall they have tried to fix what wasn't broken in the name of revenue.The damaging effect of all this posturing was a loss of staff trust, morale and an even higher staff turnover, including resignation of several at the top of the chain.Unfortunately although AO is a NFP, it is the bottom line that looks in trouble and appears to be driving this change. And it is such a great shame.By all means if you need a job quickly in the 60k range you will probably succeed but be prepared to move on within 12 months.

Pros

Salary Packaging, the staff, the network

Cons

Executive Management, Pay, Silos
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Great place to work

offers flexibility, can from home if role allows. Most of the employment roles are client facing, hence working from home can be difficult however, the company tries its best to offer flexibility where possible.
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Excellent work environment great systems and protocols

Ability Options is a 5 star organisation, excellent work ethics great work environment great systems and protocols, good team environment I would there again with no hesitation

Pros

Nil
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Great place with employees who care.

They do good work and help a lot of people. There are clients that genuinely need and benefit from the company's work, then there are the clients that can manipulate the generous Aussie welfare system.

Pros

The clients

Cons

The clients
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Found memories

Enjoyed the group homes I worked at with Ability Options. I am still in contact with co-workers. The main house I was in was high behaviors and still loved working there.
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Easily the worst job I have ever had

* Extremely low pay. * No real opportunities for career progression unless you would like to move horizontally. * The job is mostly focused on bringing in outcomes rather than providing real support to those in need. * Ineffective staff training. * Depending on who you dealt with at head office when submitting outcomes it felt like they made it unnecessarily difficult to submit any outcomes... in my first week I was told to my face from one particular staff member at head office that they get a kick out of harassing Job Support Consultants for outcomes. * The high levels of unnecessary stress from being a Job Support Consultant was extreme. * It felt like Ability Options didn't really care to employ quality staff, any person willing to apply for the job would often get hired. * Very low morale among ground level staff. * Constantly changing rules and criteria set by head office meant that you were always having to read lengthy and often pointless emails and learn new modules. * It felt like managers and head office treated EA's and JSC's like children with very little trust shown. * This is not a job for anyone wanting long term employment because it has such high burn out rates that staff often leave within a couple of years.

Pros

Some good staff members & the job was close to home

Cons

low pay, no real career progression, high stress, disconnect between head office & ground staff
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Horrible organisation who is out to take advantage of their employees

Their entry level staff are treated with such disrespect and continue to say to staff 'if you don't like it, join the COVID line at Centrelink' Their staff turn over is a reflection of their attitudes towards their staff. If i could rate 0 stars i would.

Pros

Nil
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Toxic and manipulative culture aimed at profit over clients in genuine need of support and guidance.

Managers have procured the culture of hitting targets and not truly focusing on the community’s vulnerable. Unhealthy tactics are not a legitimate method for achieving results in general and should be investigated. Understanding, co-operation and support were very rarely demonstrated. Luckily for those in need of genuine guidance and assistance there are other providers to chose from.
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Enjoyed it but high staff turnover for industry

I was only there for 4 months. I had a business manager leave after 1 month of starting. Did not have proper training due to the changes. Love my clients and love my fellow team members.
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It was a nice experience to work in that company. All team members were very helpful and had a sound knowledge of their field of job.

It was a nice experience to work in that company. All team members were very helpful and had a sound knowledge of their field of job. They were very transparent with their employees which indicated their positivity and honesty.
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Poorly managed, lack of direction

Lots of work to begin with then slowly tapers off to maybe 1-2 shifts a week if you’re lucky. Shifts get cancelled without notice or cancelled after you have turned up to work. Group activities lack direction and purpose and not suitable for all clients. Poor communication between administration and workers. Needs to be more consultation with clients and families when planning activities so clients needs and goals can be met.
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High staff turnover, heavy case loads, no training, poor remuneration

Bottom of the barrel remuneration gives little reward for effort. Industry attracts some sincere people but high caseload means the most conscientious burn out quickly, working all hours and weekends to keep up with compliance requirements. Poor culture pits site against site in achieving placements, and lack of collaboration creates silos. Training is almost non-existent and any query from new staff on any procedure is generally met with "it's in the Guidelines". Relentless drive for outcomes (service fees) gives rise to a bullying culture. Incredibly high turnover of staff, unprecedented in my working life.

Pros

Some decent people trying to do right by customers

Cons

Thankless work, high staff turnover
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Poor Management.

With Due Respect, If you're so worried about poor management or racism, this is not a place for you. Respect yourself and look elsewhere. Regards...
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Poor Management

A typical day is very quiet and limited direction from management. While they promote excellent training and development they do not follow through. The Executive Team was disjointed and rather toxic, speaking poorly about each other to staff. If you are a hard worker do not expect to be recognised for the work that you have done. Rather you will expect to be victimised and bullied for having a voice. The staff are the highlight of the workplace with some genuine and hard working individuals who are not recognised.

Pros

Morning Tea's and Themed days

Cons

Almost everything else
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Not very Supportive company

Your contract does not describe what you are required to do. Goal post constantly move s per the company requires with no warning. Not much support on management. No team work in the company
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Great place to work

Brilliant senior manager with great salary benefits focused on being competitive within the Not for Profit space with a heart for those with a disability and disadvantaged.
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A Thankless Task

This should be a satisfying role where you are able to help someone every day. It isn't. Constant high-pressure & a minefield of Compliance & Regulation make this impossible. Management has a disconnect with the front line & no allowance of the vagaries of working with a client base that in many cases if not the majority, will actively work against you & doesn't have an interest in buying into the assistance you can provide. A flawed service delivery mode & constantly shifting strategy & priorities along with a massive workload make this a role that seems impossible to get on top of. In spite of massive staff turnover, senior management will not acknowledge any issue.

Cons

Long hours, management in a bubble & clients who have no interest in being clients.
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Typical Toxic Industry

Many of the management team are actually normal, but, scattered through the company are narcissistic bullies that create and unsafe working environment that exposes the company to litigation. Because the industry pays such poor salaries, it attracts the bottom end of the labour market.

Pros

Salary Packaging

Cons

Bullies
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Fun Workplace

Great people to work with however management is to be desired. Typical hours is guaranteed 15 hrs per fortnight. Learning on the job is non existent Hardest part of the job is getting work Enjoyable part of the job is meeting new people
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Team work

Good to join the group of people and I'm looking to work with you Support worker Showering Cleaning Community access Appointments Reporting Cooking

Pros

Breakfast

Cons

Long hours
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Great place to work

As with my last review great place to work it was only that I was moving to Cairns that I had to move on. Great training and professional people.

Pros

Great culture

Cons

Sorry i had to go
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Overall rating

Based on 35 reviews

Ratings by category

2.7 out of 5 stars for Work/Life Balance
2.4 out of 5 stars for Salary/Benefits
2.1 out of 5 stars for Job Security/Advancement
2.2 out of 5 stars for Management
2.5 out of 5 stars for Culture

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