There is no typical day at work. There are regular scheduled meetings but at any stage of the day someone or a project hits a crisis point.
I learnt very quickly to get the days work out of my so I can deal with the crisis as they arise.
Management were an interesting part of the game. They either didn't wont to know or micromanaged. The best of them - more ... trusted their staff to do what they did and did it well.
The hardest part of change management is to guide people down a path without taking dangerous shortcuts. The most enjoyable part was seeing the 'lightbulb' moment when the reason for a s ... - less