Sales Support (Former Employee) – Chatswood NSW – 23 March 2018
Roles Included: customer service, administrative duties, dealing with external contacts (i.e. manufacturers, suppliers, delivery companies, etc.). Working with the company was rewarding and educational.
For each job that I have worked at I have enjoyed the fast paced environments and getting to deal with different consumers and attending their wants and needs. By working in the retail field it has given me confidence and the ability to know what great service is all about. Retail has given me the opportunity to grow and hopefully one day work my way up to management. In retail you will always have good and bad days the best way to deal with this is not take anything personal and keep remaining positive. The best part of retail is getting to meet consumers of all ages and backgrounds and making that personal connection with them. Another thing I enjoyed was the team members I got to work with whom have helped me grow and become more confident in my sales ability and communicating with people.
Adairs talk about being a team. But there is no team. And that starts with the area Manager who can't even say hollow to the causal as its beanth her. Staff fight with each other over the customers as they hve to make their daily sales target. Fire doors are blocked with stock so you are at risk. Your employed as a causal but are told when you can and can't take holidays. I cant find anything positive to say about this company.
I am very happy with this company as they are very flexible with hours as a casual. I love their products and the quality is perfect. Management is always friendly and approachable. The company and its workers are always smiling and very happy. I always enjoy going to work. Don't get me wrong, every workplace can get stressful at times but it's very rewarding at the end of a shift. The work itself is great if you are passionate about the product. (Which i am) I am always confident in my sales as I am very honest with customer service.
Great staff, Great management, Flexible with hours, Great product
Retail Assistant (Former Employee) – Western Australia – 5 September 2016
Full on no appreciation from top management you just cannot do enough they always want more. No team commitment or support. Customers are usually fantastic and this part of the job was rewarding, You cannot take leave when required the company has red zones in which you are not allowed to take time off under any circumstances if you need time of for an important event you must resign in order to do so.These Red Zones get longer each year. If you require work life balance it does not exsist you MUST give everything to the company and receive no acknowledgement for doing so. You have personal budgets which causes friction between staff members there is a lot of sale stealing no team environment. Wouldn't recommend working for the company if you have a family.
cant think of any
you are just a number you cant have a family life or leave when required
I loved the customers but found the work place one of nastiness, backbiting and bullying. I saw decent store managers leave in sheer frustration due to the lack of support they received and that there was no one they could go to when there was a problem because there were conflicts of interest and lack of a fair and understanding person above who would look at the situation without bias. Some store managers had no idea how to manage. The huge turnover of staff speaks volumes.
Great customers, some lovely work mates
Terrible treatment of staff, rule based, no understanding, no compassion, no work life balance
Casual Retail Sales Assistant (Former Employee) – Rockingham WA – 7 June 2016
had great co workers the only one that let the team down was the manager at the time she constantly stole sales never allowed me to progress as i was a casual looking for permanent work, this person would always advertise for part time work and constantly criticised me for being a mother but no matter what hours I was given I always made it work and only just made ends meet, I loved the job before this particular person came to the store
StorepersonTeamLeaderCustomerServicesLeadingHand (Former Employee) – Scoresby VIC – 2 February 2016
first thing in the morning I would always turn up 30 minutes earlier then everyone else so I could run out the day be fore's stock that was taking up space in the isle, then I would get the paper work for the incoming trucks and container's and I would start to prep the work area, after I team meeting my boss would give me around 4 - 5 workers so I would be able to get the days work completed, then I would have to assign my workers to containers and show them how and what we where doing, then while they where taking all the stock out of the containers I would have to monitor and make sure it all came out correctly while also pick packing some order's, I would also take care of pick ups and drop offs, so everyday we would have customers come to the warehouse looking for the items they brought online and help them take it to there cars, I would also have to find the orders that where being dropped off at customers house's and make sure that all there orders where there and the right courier was taking it to the right place, then at the end of the day I would have to double check all the items that where taken out of the containers to make sure it match up with my paper work, then punch them into our system so that the forklift drivers would be able to put the items away into the shelving, then I would have to prep the area and get it all ready for the next day
i loved my job, it was fast paced, i had a good crew of workers, my boss always trusted me and never doubted me
The pay, i was being paid as a normally casual, they never put me on there books, so i couldnt earn sick leave holiday pay or any public holidays we had off i didnt get paid
Store person (Former Employee) – Scoresby VIC – 3 November 2015
Adairs "upgraded" their system to the all new Microsoft Dynamics AX over twelve months ago. The system is riddled with bugs and very rarely does it operate without any hiccups. The training was very limited and I had to constantly figure things out on my own, something the managers never acknowledged.
Speaking of management; they would regularly contradict themselves, they were unable to keep their word, they lacked gratitude and they spent too much time looking at security camera footage.
The work was mind numbing and anything that could provide some sort of stimulation was banned.
The staff benefits are not benefits when you know the true value of their stock.
Issues with our wages were not uncommon. The Human Resources department even had the nerve to decrease my hourly rate without informing me as to why.
On the brighter side of things, the high staff turnaround meant that I was able to work alongside a lot of different people and meet some interesting characters.
Deceptive, lying and pretentious directors and managers.
Casual Team Member (Current Employee) – Fyshwick, ACT – 27 August 2015
Working as a Casual Team Member for the last 18 months I found my experience at Adairs a positive one. I am working with a good team of people and have learnt many new skills. I never thought I would be suitable to a sales role, but found that if the product is good quality, then it is quite easy to do your job, and very successfully. The worst part about the role is I am only working as a casual and need more secure work. I found that I was falling between the cracks in the sense that I am too skilled for an assistant managers role, but not skilled enough for a management role. I am ready to make the jump, but at this stage there is no advancement opportunities available. The one area that needs improvement from my perspective was that communication. There was a weekly newsletter which provided staff around the country with product information and staff updates, but there just seemed to be a break between some groups. I have always loved working for a large company with a strong ethic, and found that comfort with Adairs.
Great products, benefits and discounts
Weekend work (most weekends) and inability to break in to full time work
Store Manager (Former Employee) – Western Australia – 19 May 2015
The considerable work load is varied and stimulating and the products are of a good standard. The shops are well laid out and easy to work in.
However there is very little training or support provided on a day to day basis. after a few days you are left to fend for yourself. When you do get support it is often not in a productive manner. Some double standards are evident.
You only have to look at the staff turnover in the last 2 years to see that there is a problem.
Store Manager (Former Employee) – Mittagong, NSW – 4 March 2014
Unpacking boxes, updating reports, training, freshening products up, re-stocking. There was always a new product to learn about, a bed to iron, new homewares arriving. A new sale to prepare, a roster to create, and customers to serve. We pride ourselves in sales and commitment to the customer. We made the experience personal for them, introduced ourselves and helped them find what they needed or looking for, we created vision for them and allowed them to see their bedrooms in store and what would work for them.
I learnt to time manage, prioritise and utilise the team for their best skills.
Experience, personal development, enjoyable workplace.
Sales brought forward with no preparation time, unexpected changes, causing double handling.