The people make the job, and your collegues are fantastic!
Interesting job, to say the least. Customer focus does not appear to be a strong point, rather sales and payments. Management far to numbers orientated. Trying to get people to get off the phone as fast as possible whether the issue is resolved or not, which tends to cause more problems. Dealing with irrate customers can be hard, especially when you - more... cannot do anything to help them.
Team managers are brilliant, and will always do their utmost to help you with work/life balance.
I've always said the people make the job, and my collegues were some of the best i've ever worked with. - less
ProsGreat team environment, after work events, at work events, Playstation and arcade machines in the break out rooms.
ConsKPI's are not realistic in my opinion, upper management very numbers orientated, shifts rotate a lot.