AGL Energy Employee Reviews

Not a bad place, abusive customers not sure I would work there again. I would advise others that it can be challenging with parking. Besides that if you know what you're getting into , go for it

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prepare to have your soul crushed

Welcome to AGHell (Former Employee) - Eastwood SA - 26 June 2023

KPI's constantly having the goal post moved to minimize the amount of commission that gets paid out along with hurdle after hurdle to disqualify you from getting it paid. want to move up within the company? well, be prepared to get used to becoming a 'yes man' and walking 2cm behind your managers backside. any constructive criticism is viewed as being negative and disruptive to the call centre and only gets you blacklisted from moving onto another area of the business. despite upper management preaching a 'safe to speak up' work environment

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AGL Energy insights

Based on 3 survey responses

What people like

Fair pay for job

Areas for improvement

Trust in colleagues
Sense of belonging
General feeling of work happiness

Great company to work for

Analyst (Current Employee) - Eastwood SA - 12 June 2023

Highly Recommend this company to work for. Many staff have worked there 10+ years which truely says alot for itself. Most of the management are fantastic!

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Have been there 1 year and 4 months

Customer Solutions Consultant (Current Employee) - Eastwood SA - 11 January 2023

Fast paced and very good environment particularly for inbound call centre. First thing I noticed when I started at AGL was there was a lot of staff who have been happily working with AGL for many years. There was intensive training at the start of my employment. It was a incredibly large industry to start learning about. Despite the complexity of the energy sector, the support I’ve had to develop to a stage where I’m finally starting to grasp my role as a Resolution Agent. It’s taken about a year to feel mildly competent at 75% of my daily call flow. The parts I don’t know there is always a method to gain technical coaching. KPI’s are very achievable but meeting the gateway for my bonus has been a work in progress. The staff I work with are beautiful. The perks and corporate benefits are amazing. The centre manager is on the floor with us every day. My Team Leader is approachable and I feel my Team Manager equally so. Sometimes the customers can really be very fired up and occasionally the calls are one after the other difficult and incredibly challenging. I am happy at AGL. Recently had a parent become very unwell and sadly a death. AGL were so flexible, caring, supportive and patient with me. There is a positive work life balance. Option to WFM after probation. Don’t see myself going anywhere in a hurry, I do see myself progressing at AGL with career development.

Pros

Support, professional and a great culture.

Cons

Rotating start & finish times between 730am to 730pm

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Excellent place to have a career

Accounts and Administration Support (Former Employee) - Melbourne VIC - 17 October 2022

Good Opportunities, nice location, flexible work conditions, nice environment, easy going people, beautiful offices. The Melbourne office has a great cafe downstairs too.

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toxic horrible workplace

Customer Relations Officer (Former Employee) - Eastwood SA - 25 August 2022

Terrible management, no consideration for employees. They will break you down emotionally by putting more and more pressure on you until you resign. No regard for mental health. Centre manager the worst I've dealt with in my working life.

Pros

pay is ok for a call centre

Cons

micromanaged time, toxic environment

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good people low pay bad upper management

Customer Manager (Current Employee) - Melbourne VIC - 24 August 2022

good people low pay bad upper management given whats happened in the last couple of months lost alot of talent due to uncertainty and pay has been low for the last couple of years - thankfully WFH options are better than most places

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Lovely experience

Customer Solutions Specialist (Former Employee) - Melbourne VIC - 9 August 2022

Great effort experience for a newcomer like me...they welcome you on board but no proper training is thereSalary is good that is the main motivation as for promotions there is a lot of politics involved

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Fun work place

Complaints (Current Employee) - Melbourne VIC - 4 August 2022

Very achievable KPIs team leaders who listen and help you work towards your goals. Occasional food days. Cheap energy plans, on-site parking. Hcwidjucheuvwycd Yuji uiyg iodijs,w

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If you are looking to have a mental breakdown- Apply!

Customer Resolutions (Former Employee) - Eastwood SA - 9 May 2022

AGL was the most toxic employer I have ever worked for.The company does not care about there employees health and you regularly see people crying or having panic attacks at work.The KPIs are completely unachievable and they recently increased the sales KPI while also changing they rules of what counts as a sale because they simply do not want to pay commission.Mental health leave is regularly ignored or swept under the rug and while management will tell you that they care about your well-being the only thing that truely matters to them is the bottom line.If you are looking to apply, please don’t. I have watched the company take wonderful, bright and bubbly people and turn them into a hollow shell of themselves within months.

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Jobs at AGL Energy

Connectnow, Sales Consultant

Melbourne VIC

9 hours ago

Customer Resolutions Agent

Melbourne VIC

29 days ago

Customer Solution Agents

Bad management, bad systems

Anonymous (Former Employee) - Adelaide Region SA - 4 December 2021

If anything goes wrong, they blame it on the people, not the systems. Old school management, not people focus, no money spent on maintenance, terrible systems.

Pros

Not much

Cons

Management, systems, people blame

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its good workplace

Service Technician (Former Employee) - Melbourne VIC - 16 November 2021

good place to work We've taken AGL's plans for each state and given an overview of electricity and gas, including annual bill estimates.AGL also has a few rewards and incentives on some of their plans that you might be able to claim:Seniors in some states get access to special Seniors plans with slightly lower rates and extra rewards (e.g. energy credits)All customers get access to AGL Rewards, a loyalty program where you can access deals and discounts on shopping, food, and other experiences

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Fleixble culture with supporting leadership

Complaint specialist (Former Employee) - Melbourne VIC - 5 November 2021

Agl is a great place to work, the environment is inclusive and the pay is generally above standards. Management are supporting although a lot of functional areas in the business make it difficult to get projects up and running.

Pros

Fleixble working and leave entitlements

Cons

Complacency

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Muppets running a states power generator

Mechanical Fitter (Former Employee) - Muswellbrook NSW - 25 October 2021

Dead wood management who should have been cleared with the purchase of the power stations. Huge misogynistic boys club and need to forget everything you have learnt, and work on having no gag reflex so you can climb the ladder quickly to get paid a huge amount to do nothing

Pros

The drive home

Cons

Everything else

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Would not recommend to anyone I care about

Contingent Worker (Former Employee) - Victoria - 13 July 2021

Dynamic working environment, good people.Workplace culture deteriorated markedly based on fear and intimidation. Constant restructuring - people just disappeared without any comms.

Pros

Good salary, supportive team mates, flexible working arrangements

Cons

Not safe to speak up or voice your opinion

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Don't recommend

High Vale Resolutions Consultant (Former Employee) - Melbourne VIC - 24 April 2021

Basically bums on seats, I worked for my probation and then resigned.I don't think customers are put first, calls are recorded but quality of calls was via customers entering Ina survey number at end of the call. What this means is a staff member can say all the right things and not follow through. Id estimate a third of calls where people calling back upset that things haven't been done.the culture was terrible, management not supportive and would literally have photo slide shows up on screens of themselves.in 6 months I had 1x sick day, was taken into a room W manager and grilled.

Pros

The IT systems where good

Cons

Culture and egocentric managers

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Excellent Team environment

Accounts Payable Specialist (Former Employee) - Sydney NSW - 17 February 2021

Management is very approachable and very organised place to work. Very transparent workplace. Virtual meetings for 15 minutes every morning. Excellent team environment. Staff are ery helpful, friendly and approachable.

Pros

Excellent Team environment

Cons

Expectations are very high

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Productive and fantastic culture

Renewable Energy Advisor (Former Employee) - Melbourne VIC - 2 December 2020

Great to work within a team that works collaboratively with other teams and have the ability to see your progress in a open manner. Team leaders promote innovation and happy to take on board any kind of efficient strategies most time.

Pros

Lots of goodies during the day...

Cons

Tight schedule for some projects which means long hours sometimes

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Good place to work

Pipeline & Assets Engineer (Former Employee) - Darwin NT - 8 September 2020

It provides a balance of site and office work. There is variety in the problems that need to be solved. It provide a framework for managing goals but offers limited career progression.

Pros

Collaborative environment

Cons

Lots of remote bush travel

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Good enough

Outbound Sales (Former Employee) - Eastwood SA - 27 August 2020

As far as call centres go, AGL was decent. The training was good, but the development over time was very much dependent on the team leader. Targets were reasonable.

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Bullying and Harassment culture

Programmer (Former Employee) - NSW North Coast NSW - 16 August 2020

I started my job with AGL around couple of years ago. At the beginning, it was a welcoming culture, with a collaborative team. After a few months, the structure was changed and a new Project Manager came on board, starting the Power and dominance game. Valuable team members were replaced with his mates. I also got bullied on various occasions, and finally dismissed. Important to note that, I brought a great value to AGL with 90% improvement in its Project delivery process!. Australia ranks 6th in WORKPLACE BULLYING among 53 OECD countries, and my experience was vividly reflective of this reality.