AGL Energy
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AGL Energy Employee Reviews

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Australia34 reviews
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4.0
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AGL in general had a satisfactory environment of workers and team leaders. The training suited the sales team and everyone was successful from time to time. Everyone I know liked working at AGL
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5.0
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AGL provides me a great opportunity to learn and develop in a supportive culture, a great package was offered and the opportunity to provide feedback was available on a regular basis
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5.0
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AGL overall is a company focused on safety, diversity and customer centricity. With such a large organisation, there are of course different pockets and departments that have different cultures.
Pros
Flex Working, Extra Leave
Cons
old command and control structures in some areas, too many middle aged white men in charge - lacking diversity especially in IT
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5.0
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Supportive team environment (DCOE), no major "office politics" at my level (non-executive, non-management), casual dress code, excellent work/life balance, and interesting programs of work (with some initiatives popping up in the green / renewables space). Some issues common with working at a large corp, but nothing surprising if you've worked for large corps before.
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3.0
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Large amount of micro-management, toilet breaks are timed and you have 30 seconds between calls. very stressful work environment. sometimes you need to stay past 7:30 pm to clear the queues resulting in missing the bus, however this is not accounted for by management.
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3.0
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It doesn't pay well to engineers. Engineers do not get good recognition. Top management have no vision in development of their engineers.Career progression is limited.
Pros
Good office environment
Cons
Many
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3.0
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Interesting job, to say the least. Customer focus does not appear to be a strong point, rather sales and payments. Management far to numbers orientated. Trying to get people to get off the phone as fast as possible whether the issue is resolved or not, which tends to cause more problems. Dealing with irrate customers can be hard, especially when you cannot do anything to help them.

Team managers are brilliant, and will always do their utmost to help you with work/life balance.


I've always said the people make the job, and my collegues were some of the best i've ever worked with.
Pros
Great team environment, after work events, at work events, Playstation and arcade machines in the break out rooms.
Cons
KPI's are not realistic in my opinion, upper management very numbers orientated, shifts rotate a lot.
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1.0
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I’ve heard that it is quite nice to work at AGL; just not in Customer Solutions. If you feel like you peaked in high school, love bullying and asserting authority over others, do I have a job for you!
Here’s my review:

-Manipulative tactics used by management to push you to achieve their unrealistic targets.

-No respect for work/life balance and mental well-being.

-Little to no regard for customer experience. Forcing agents to close off work prematurely/end calls as quickly as possible and focus only on sales and payment opportunities.

-Overall negative attitude in response to any feedback provided by agents. Reminded time and time again that our role was not to question or push back on any work assigned. “trust the process”

-No action taken to remedy the high levels of stress and pressure placed upon agents and team leaders.

-Toxic work culture filled with gossip and rumours that ruin reputations.

-Job opportunities are based on whether your leader supports you. If you have problems with your leader, they may refuse to support you. This may be because they only want to support people who will make them look good. Management forcefully block other departments from taking from ‘their’ pool of employees.

-Forcing tenured agents to forgo their long service leave by trying to make them take career breaks. Firing employees who are days away from their long service leave entitlements.

-Boasting about a flexible work environment, but making it virtually impossible for anyone to actually utilise this. Students’ exam periods and placement periods are fought. Agents with
 - more...
Pros
Sometimes they have fun workplace events
Cons
Your soul being crushed.
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4.0
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High focus on safety.
Opportunities to develop for those motivated and willing to embrace change.

I moved across many roles as opportunities presented.

General skilled through to Trade, People and Culture roles and Supervisory roles.

Well paid along with good conditions.

Generally worked with good people.
Pros
Good people and variety of opportunities
Cons
Power station I worked in was shrinking due to old age/currency
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5.0
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A typical day was task completion, meetings and training. Learned how to delegate work tasks within a team and ensure all tasks were prioritized. Management always listened to ideas and gave team members the opportunity to feel comfortable to approach ideas and problem solutions when necessary. Always a happy and easy to work for culture. The hardest part of the job was training members that would not show interest in learning. The most enjoyable part of my job was getting to know team members and clients having a professional approach however at the same time having the great easy going communication to ensure all work completed and to the clients satisfaction.
Pros
located close to home
Cons
juggling the work load as well as train others
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1.0
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They pay pretty well but then you must obey!!

All they care about is the business. You are not a person you are a possession.


Management love to micro manage


All the managers speak like politicians, they use there sales technics on you.


Don't call in sick - you will be considered a liar straight away, and you will be interrogated on the phone and then in person in a little office.


Being in hospital is no excuse.


The business is first priority


"Sounds like you're putting yourself before the business" says James senior manager


If you need some money, do the excessively long training then quit. Don't stay a moment longer
Pros
Salary
Cons
Everything else
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3.0
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It's a decent enough place to work if you just want to get the job done and be compensated adequately as a contractor. I can't comment on what it's like a permanent who wants to climb the corporate ladder.
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Official response from AGL Energy
5 October 2017
Thank you for sharing this feedback of your time with us! We have a number of contractors working for AGL on a regular basis and these sort of opportunities do not go unnoticed. Cheers, Jordan
5.0
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working in a great organisation, great leadership, and a fantatsic people culture. great rewarding opportunities to build on your chosen career
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4.0
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I have worked across two different teams during which I developed my SQL and Unica skills and gained experience across all Marketing functions
Pros
Development
Cons
Unable to retain talent
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4.0
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Answering inbound calls from existing AGL customers assisting with payment extensions, billing enquiries and solar enquiries.

Target-based role, in which I have succeeded in every metric expected of me; including Average Handling Time, Compliance/Quality of Call, and Sales.


Have been utilized in a side-by-side Mentoring role, in a position where I give feedback and mentor new consultants during their initial period of call taking.
Pros
Employee engagment, ongoing coaching sessions to clear up any skill gaps and developmental opportunities.
Cons
Job role not challenging enough for myself.
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5.0
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I am most grateful to for a great Career & my Achievements , I gained throughout my 26years and 2months employed with AGL Energy Limited. unfortunately for me , with a major infrastructure, my role was made redundant . I LOVED my work with PASSION, my day was full in more ways than one, however for me , it did not feel like work , its because I LOVED WHAT I WAS DOING , providing a service of high standard and quality at all times, to the CEO/MD , BOARD OD DIRECTORS , EXECUTIVE TEAM AND VIP GUEST the list goes on ,
I LOVE AND MISS my co-workers , which some of their roles were made redundant too. I love a challenge, each day and week was a challenge , which I love , the most enjoyable part of my job , Accomplishing my daily goals and challenges , = JOB SATISFACTION!!!!!!!!!!!
Pros
great benifts and training with courses on a yearly basics
Cons
Nil !!!!!!!!!!
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5.0
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AGL is a lovely place to work, everyone is always happy and the call centre environment is a blast!
My manager is great

Hardest part is nothing

enjoyable is everything

co-workers are okay
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5.0
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A typical day will have varied tasks and challenges. Starting day with checking emails and voice messages, then collecting and distributing mail. Actioning urgent items form 'To do List' prepared at the end of the previous day. Then actioning other work from Manager and staff. Processing invoices and expenses for staff. Helping with letter processing and other work as it come my way. End of the day, I will update my 'To do List' and have it ready for the following day. If there is nothing urgent to attend to, I will leave office for the day.

I have learned heaps by working in this amazing Retail Energy Company, Australia's 2nd biggest Energy Company. Managing complex diaries in outlook, correspondence and email processing and managing, booking flights, organising meetings and events, preparing powerpoint presentations and managing expenses for employees. Processing invoices and reconciling credit card statements for myself and managers and team members. I have learnt stakeholder management and organising official functions and off site conferences for staff and team engagement events.


My co-workers have been very understanding and a pleasure to work with and I believe they will say the same about me.


The hardest part of the job was trying to coordinate tasks when staff is located in different states.


The most enjoyable part of my job was meeting deadlines, delivering what I promise and as a result making my bosses look good. Achievement and appreciation of my work.
Pros
25% discount on Gas and Electricity bills
Cons
Travel to the City of Melbourne
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5.0
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Enjoyable place to work, completed many courses as part of my training. My co workers were always helpful and friendly and made working there a pleasure. The job was quite stressful at times but the training and assistance needed when things became pressurised was sufficient to cope with all of the situations that arrived.
Pros
Proximity to home. Good friemds.
Cons
12 hr shifts night and day take getting used to.
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3.0
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 Achieving Targets; sales AHT and after call work
 Handling customer enquiries and complaints

 Following call flow and scripting

 Intermediate computer skills

 Able to work with in a close-knit team

 Responding to high-volume incoming calls

 Responding to customers online inquiries

 Maintain professionalism when dealing with difficult cases.

 Following up with required work

 Opened minded and willing to learn new systems and procedures
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3.0
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At AGL its all about the numbers and you are not treated like a person. If you don't hit your monthly targets they will look at getting rid of you. Be prepared to not get your bonuses as they will always have an excuse to not give them.
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