Great company with support for workersI started working with Alchemy a few months ago and have been very happy with the position. They were very responsive throughout the job application progress and gave great onboarding training and quickly answered any questions I had.
A good platform in itself but extremely disappointing communication with staff and very high expectations of parentsFirst off, I’m extremely disappointed. It had been a while since I babysat/tutored and I was excited to start again but also nervous. I chose Alchemy Tuition because their ad kept popping up on indeed and I saw the high rate of employee satisfaction. I didn’t worry about the pay too much as I have a part-time job but I was looking to do some tutoring on my days off to earn a stable side income. Even though the pay rates were a bit low ($30 for online, $35 for in person), I thought it was okay because they would be getting students for me and I would only be spending a bit of time preparing for the tutoring. This could not be further from the truth. First, it took me a while to choose a student as I was so nervous seeing the high expectations of the parents - some expected their kids to pass an exam with a week’s worth of tutoring with high marks, some wanted two kids taught at the same time for THE SAME AMOUNT PER HOUR. Some requested subjects that clearly required quite a bit of background knowledge and not just the memories you had from year 10-12 (ancient history for example). I finally found a student I thought I could help and all went well even though I realised immediately that it would be A LOT more work than anticipated. I needed to prepare what to study with the student and have an hour’s worth of material in case it went well and they got through it fast. The resources offered by alchemy are basic worksheets that my student did not enjoy at all so I soon switched to a different worksheet provider (paid ofc but I thought it would be okay since I would get more students and use the same service). Staff communication was a bit poor and repetitive but they were responsive and tried their best to help when I had issues so I appreciated it and was happy to keep going more than anything for my new student’s sake. Disaster stroke when I tried to choose a second student - the parent kept switching times, contacting alchemy tuition staff to get background information on me and then contacting me as well. The parent switched times 4 times and then proceeded to ask Alchemy Tuition staff to contact me regarding what time our tutoring was. A little frustrated as I was getting messages from both parent and AT staff while at work, I tried to share my frustration with a staff member. Instead of empathising a little, she defended the parent and I guess thought I was criticising the way she did her job? Next thing I know, I get a long message from the manager scolding me and letting me know that I should not get frustrated at AT staff and to please be mindful of how I address them right after I get a message from the AT member saying the parent no longer wishes to work with me simply because I asked that she contact me personally instead of contacting staff and me repeatedly. I was appalled. I responded that I was never disrespectful and I did not say ANYTHING mean to the AT staff member or to the parent and that, given this experience, I would keep my contact with AT staff to the minimum as I would not want to cause any more issues. The manager disapproved and said they wanted bonds to form between AT staff and tutors. I did not respond. Next thing I know, I was banned from even seeing other jobs let alone contacting other students. Soon, the contact live chat for staff was also removed from my account.I contacted my student’s parent and advised her that I would no longer be able to tutor her child and contacted Alchemy via email to ask them to remove my profile to which the manager simply responded “understandable, best of luck in a more suitable role”. I guess I’m not “suited” to being a tutor even though I tutored the student I had for 10 sessions spanning over 3-4 months. Honestly left an awful feeling in my gut, like they were saying “serves you right, good riddance” and all because of a small little argument. Extremely disappointed. I hope my student can find another, more “suitable” tutor. Oh also, agree with other reviews - you can’t really pick the times, you have to accomodate the student’s parents’ wishes 100% or they’ll find someone else.
Not worth the payThey say that your pay goes up each 10 sessions, the increase is about 1.50 every 10 sessions. You aren't payed for any prep done, parents expect you to work around their schedule. Because you're a subcontractor you lose all benifits of running your own business (ie when a parent tells you 15 minutes before a session that they won't come you can't charge them a late notice fee). I've had to deal with rude teenagers, for 35 (they charge parents 100 for this, even though you're doing a the work, you'll only see 35) an hour (home visit) it's not worth it. On top of that because you're a subcontractor, you don't get payed super. And when you leave alchemy, you can't take any students with you, even if they ask due to their business model. The only pro to working for them is not having a boss, the management are unresponsive. Most of the kids you tutor don't even need it.
Convenient & flexible job as tutor, easy enough and rewardingI tutor students online from my own room, and you have the option to accept students whose availability works with your own, so I can always fit work in with my schedule.The students I've had are lovely and easy to work with, and their parents have always been responsive and clear communicators about changes to session times or what their kids want to do in a lesson.Any questions I had for Alchemy were responded to quickly and clearly.Hardest part of the job might just be planning out lessons and writing good feedback for your students, but even that isn't very hard, more just time consuming.The most enjoyable part of being a tutor is probably the fun you can have with a student (I got to beatbox while teaching one student his timestables), and the reward of seeing them learn :)
Tutor in Online and Local Sydney
Energetic and Supportive WorkplaceAlchemy Tuition is an energetic company that looks to support all their Tutors to the best of their ability by giving them easily accessible resources, quick response times and easily navigated platforming.All the students and parents I have met through Alchemy tuition have been lovely and I have no complaint towards the amount of support all members of Alchemy Tuition provide.