Allianz Employee Reviews
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Allianz has been a great place to work. They know they have some way to go but are collaborative and focussed on their goals. It can be a tricky balance to position local needs with the global drivers coming out of Head Office in Europe.
Wellbeing initiatives, high levels of trust
It took in excess of 3 months to finally receive my letter of offer which left me unemployed for a month. I then received a reduced offer of only 6 months despite the advertisement for a 12-month contract online. I arrived to find the software to be outdated and inefficient. The Office location is brilliant, right on Melbourne central. The actual computers, keyboards, and chairs were so worn and gross that it was unpleasant to use. I ended up bring in my own keyboard. I was barely paid the industry minimum, and the scale of expectation was impossible to accept. One person in the entire nation came close to reaching the department KPI. This meant the opportunity to increase your wage was solely through the change of roles. I found the staff to be of an excellent standard, smart, engaged and hardworking. I would recommend hiring a former Allianz staff as they were all eager to learn and strive for excellence. The organisational structure left all service level staff with little chance to advance internally.
Poor pay, Poor equipment, unrealistic wage advancement expectations
I was in Motor Claims which was very busy and stressful at times. Most of the Team Leaders were great, unfortunately, there was a lot of "us and them" mentality with some team leaders and as such they "forgot" to pass on some instructions to the staff they were not buddies with. Made it difficult at times to keep up the level of service you wanted to.
Good training Friendly environment fast replying company lots of customers lots of team support good pay hardest part of the job is learning the pds for the sales department as there are things you can and cant say and you often don't find that out till you have already said it
amazing italian restuarant nearby
A good position if you are happy sitting at a desk for the majority of your shift and being on the telephone Providing assistance to travellers who are stuck in a foreign country with an injury or illness
Excellent Salary & Benefits Package
Long shift sitting
shift work, pay could always be better, advancement if you get on with management. This job is great if you want to work super hard without reward. They have all the perks of a corporate role such as big Christmas parties, awards nights, food days, free breakfast (Cereal and toast). If you are part of the LGBTI then this is a great environment for you VERY busy call centre and high expectation to meet and exceed your KPI's
free lunches on event days, free breakfast daily, shut on sundays.
Pretty simple job and get paid well for what we do but does get very monotonous working in a call centre especially. However there are very limited career advancement opportunities and a lot of people leave because of job stagnation.
Poor Career Development
Typical day at work - Receiving and making outbound insurance enquiries What I learned - Insurance adherence requirements and sales protocols Management - Generally friendly approachable Work Culture - Diverse and friendly Hardest part of the job - Balancing customer service with call time expectatons Most Enjoyable part of job - Team environment
Good team environment
Lack of effective back up processes for system issues