Allianz Employee Review
It took in excess of 3 months to finally receive my letter of offer which left me unemployed for a month. I then received a reduced offer of only 6 months despite the advertisement for a 12-month contract online. I arrived to find the software to be outdated and inefficient. The Office location is brilliant, right on Melbourne central. The actual computers, keyboards, and chairs were so worn and gross that it was unpleasant to use. I ended up bring in my own keyboard. I was barely paid the industry minimum, and the scale of expectation was impossible to accept. One person in the entire nation came close to reaching the department KPI. This meant the opportunity to increase your wage was solely through the change of roles. I found the staff to be of an excellent standard, smart, engaged and hardworking. I would recommend hiring a former Allianz staff as they were all eager to learn and strive for excellence. The organisational structure left all service level staff with little chance to advance internally.
Poor pay, Poor equipment, unrealistic wage advancement expectations
My day at Allianz was split into two parts. The first part being processing work and the second half of the day would be spent speaking with customers on the phone. I would process invoices determine liability respond to emails and follow up my portfolio to make sure all claims were up to date. I would then spend the second half of the day speaking with customers, repairers, brokers and assessors. I would take inbound calls and also make outbound calls to follow up on claims. The most enjoyable part of my job was processing claims in a timely manner and receiving good feedback from customers.
Good work life balance
Very repetitive and little opportunity for career progression.