American Express
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American Express Employee Reviews

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Australia93 reviews
Found 93 reviews matching the search
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4.0
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Productive,fun work environment
Relaxed productive environment
Friendly approachable management

extensive training

flexible hours

Fair pay

Good work environment

Relaxing staff environment with lunch resources i,e tea,coffee utensils
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2.0
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Agrega Experiencia
Ótima empresa, porem os benefícios são péssimos e o salário também.
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5.0
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Excellent place
Excellent place to work. Very respectful organisation. Looks after its employees.
Managements respects team members views.

Has respect for people.

Employees feel valued

Has great work life balance
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5.0
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na
learnt to develop and change habits quickly to fit with metrics,
learnt to deal with pressure and stress and stay calm with difficult customers,

put under a competitive environment.

monthly coaching provided
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5.0
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Vibrant Culture
Excellent career opportunities with a supportive management structure Great bonuses and pay. Easily accessible via public transport. Excellent training.
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3.0
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No career progression, low salary
The band system of titles and promotion is very out-dated. Once you are in a band, you will be in that band forever. However I have seen one or two exceptions: they moved up very quickly, very incompetent people but personally related to some one very high up in the management. Amex is an company of the pass, if you are good at what you do, don't waste time working for the Sydney management team, they are incompetent.
Pros
Working from home
Cons
Heavily out-sourcing to India and Philippine
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5.0
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Excellent company I've ever worked for!
American Express is a very family orientated company where they put a strong emphasis on maintaining a work/life balance. Fantastic benefits and a great place to work in!
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3.0
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A good company
They seem to look after their staff and show genuine interest in guiding you and helping you along. Pretty much completely customer service focused (your bonus depends entirely on customer feedback) and it's a call centre environment that's not for everyone, but generally they have a good thing going.
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5.0
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Excellent Customer Service
Great relatively secure company to work for with high customer ethics, however the rewards for staff are not as beneficial compared to similar jobs in private companies.
Fast paced but very professional, always busy which I enjoyed.
Pros
Mon-Fri hours
Cons
Low pay
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5.0
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Great people to work with, I made some great friendships
Very easy job, one day from the next was always the same.
I made some wonderful friends, my Marketing company was call Market Pulse, they were contacted to America Express.


Training and working with America express was very good.
Pros
Training in Sydney and bonuses
Cons
change of management.
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4.0
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overall a great company to work for.
having 2 years of experience within the company i found it rather accommodating for my circumstances and there was a great sense of team cohesion when there was involvement and extra work was delivered when you put in the extra effort.
Pros
work free birthdays
Cons
unrealistic KPI's
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5.0
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Productive and fun workplace
American Express is a fun and productive place of work where managers care about their employees. With a high amount of inbound calls from customers having enquiries regarding their accounts, current promotions, and rewards systems on their credit cards, calls could sometimes be challenging. I really had to show my empathy and my capacity to teach our customers regarding their accounts (credit, how to use their cards etc). Being the only non-native English speaking person in this company helped me to improve my English and become more confident in my skills.
Pros
Good management, nice working environment
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5.0
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Fun work place with good manager and team.
Interacted with in-house staff and customers face-to-face in professional manner to bring fruitful benefit to the organisation

Attended regular trainings to update the professional skills and improve work environment.


Provide training to the new team member and eligibility do multi task.


Receive documents in hardcopy batches or saved in shared drive, from internal departments.
Pros
Free lunch every quarter
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5.0
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 Converted premium customer’s query into sale through consultative selling approach;
promptly resolved customer’s query, identified Gold Card holder customer through asking right questions to be frequent flyer, explained travel insurance and double membership reward points benefits of another card and sold to customer; earned 5 new referrals, generated $3K new revenue
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5.0
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Supportive workplace with balance
AMEX has a great culture and offers a supportive path for development.

A diverse culture with many fresh and individual personalities.


Excellent development and career advancement.
Pros
flexible
Cons
working weekends
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5.0
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Supportive workplace with balance
A great supportive workplace, wonderful staff. Excellent learning opportunities and abundant resources. I would love to work for them again, as the salary combined with perks and work/life balance was amazing.
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5.0
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Consumer Travel Network Admin Assistant
Great place to work and develop, unforunately due to visa restrictions was unable to carry on working and progress at such a reputable company where I made many contacts
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5.0
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Great work atmosphere
Fantastic company with great management and work/life balance. great opportunities for development. Great perks that come with the job including travel and software education and training.
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5.0
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Excellent Place
Global Standard. Excellent work environment.

1. Long Term Vision

2. Best Technology and architecture

3. Management structure

4. Work life balance.
Pros
management
Cons
contract position
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3.0
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Customer Service
I enjoyed the customer service contact. The interesting overseas trips the customers had and learning and gaining knowledge from their experiences. Welcoming and acknowledging return customers.
Pros
Staff rates when buying foreign currency
Cons
Having to fill in for people that called in sick
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4.0
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Great Company structure and values
great company structure and values - would of liked more development opportunities, and constant management changes and restructuring probably had an impact on this - can get a little monotonous.
Pros
good culture, diversity and excellent staff benefits
Cons
lack of development opportunities
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Overall rating
4.1
Based on 7,756 reviews
5
3.6K
4
2.5K
3
1.1K
2
306
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274
Ratings by category
4.0
Work/Life Balance
4.0
Salary/Benefits
3.6
Job Security/Advancement
3.7
Management
4.0
Culture