No career progression, low salary
The band system of titles and promotion is very out-dated. Once you are in a band, you will be in that band forever. However I have seen one or two exceptions: they moved up very quickly, very incompetent people but personally related to some one very high up in the management. Amex is an company of the pass, if you are good at what you do, don't waste time working for the Sydney management team, they are incompetent.
Heavily out-sourcing to India and Philippine