American Express Employee Reviews

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4.0
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Best company to grow in life
Financial Analyst (Former Employee) –  Sydney NSW21 July 2018
Overall 12 years experience with same company but worth it as it has offers work life balance and transparent management who share all about business very clearly.
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5.0
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Supportive team and management
Customer Service/ Subject Matter Expert Full Time (Former Employee) –  Pyrmont NSW25 March 2018
AMEX has a great culture and offers a supportive path for development.

A diverse culture with many fresh and individual personalities.

Excellent development and career advancement
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3.0
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fun
Customer Service Advisor (Former Employee) –  sydney, australia30 April 2018
Great place to work and good benefits, enjoyed my time working there whilst working and travelling in Sydney Australia, the department has now been closed and moved to the Philippines.
Pros
free lunches
Cons
long hours
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3.0
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Customer Service
Foreign Exchange Specialist (Former Employee) –  Melbourne VIC21 October 2018
I enjoyed the customer service contact. The interesting overseas trips the customers had and learning and gaining knowledge from their experiences. Welcoming and acknowledging return customers.
Pros
Staff rates when buying foreign currency
Cons
Having to fill in for people that called in sick
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4.0
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Laidback atmosphere with close knit community
NEW ACCOUNTS ANALYST (Former Employee) –  Sydney NSW6 June 2018
Worked here for almost 8 years and It has a very welcoming office. Everybody gets along with almost a family like atmosphere in such a large corporation. Very regular bbq's and health benefits. Business structure is solid with efficient processes.
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4.0
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Bad management but lots of change
Senior Account Rep (Former Employee) –  Sydney Central Business District NSW12 June 2018
The company overall was great however nothing was ever done about a bully manager even after multiple complaints. Pay was great at the time (2012) however feedback provided was not always heard well by management.
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5.0
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Fun Work Place
Credit Assessment Officer (Former Employee) –  New South Wales1 May 2018
- A very modern use of technology
- A challenging workplace
- A warm environment with the team mates
- A long term progressive career growth
- Respectable Superiors
Pros
free breakfast and dinner
Cons
mid night shifts
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4.0
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Very good place to work in comparison to most financial companies
Account Development Executive (Former Employee) –  Sydney Central Business District NSW14 August 2017
AMEX encourage work/life balance. Good working culture. Flexible working environment. Goal driven management. Generally friendly work place.
Good office location.
Pros
Good culture and salary package
Cons
Being international firm, always chance of offshoring local roles.
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5.0
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Great forward thinking and innovative workplace.
Executive Assistant (Former Employee) –  Sydney Central Business District NSW7 November 2017
Everything is good.

Good work life balance.

Rewarding work.

Diversity is embraced.

Great management.

Able to be 'yourself' at work.

Zero complaints.
Pros
see above.
Cons
salary could be better.
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5.0
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Relaxed atmosphere with all staff treated equaly and fairly
Foreign Exchange Sales Consultant (Former Employee) –  Adelaide SA15 August 2017
Great working conditions, management trusted you to go about your own day to day duties without looking over your shoulders.
Those who chose to go above others and work hard to reach or at least show initiative to obtain KPI's were rewarded at the end of year with compensation packages.
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4.0
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Good place to work
QA Analyst/Tester (Former Employee) –  Sydney NSW Australia13 March 2018
Good place to work and grow. Relaxing atmosphere. Collaborative Culture. Wouldn't even have thought of leaving if it's not for a temporary role. One of the best companies
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2.0
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Multi Cultual Company
Data Entry Clerk (Contract/Temp) (Former Employee) –  Sydney NSW22 July 2018
At Sydney Office, there are multi-countries services departments.
And each country's native speaker works for it.
It was very diversity environment as well as professional.
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4.0
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Progressive organisation and great culture
Global Program Management Lead (Former Employee) –  Sydney25 March 2018
Exposure to multiple groups and regions, great culture, team work emphasis. Challenges with solutions.

Fun and engaging social activities to drive team collaboration.
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5.0
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Great Team Environment
Customer Service Representative (Former Employee) –  Sydney NSW2 April 2018
Working at American Express is a very demanding and yet rewarding place, working within your team and under your team leader has great advantages as you know that there is always someone around that can help you, however working from home is not something I would recommend in this job as it is very hard to be able to have they separations from work and home life, and there is no-one you can talk to if there is a difficult customer. you are on your own.
Pros
incentives
Cons
working from home support unit
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3.0
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Productive
Relationship Manager (Current Employee) –  Sydney NSW18 March 2018
- C-Suite dealings
- Working Capital and operational cash flow assessments
- Payment effectiveness to enhance business flexibility
- E2E Sales Management
- Effectively manage a sales pipeline and provide accurate forecasting
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4.0
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Work balance
Project Analyst and Senior Analyst (Former Employee) –  Sydney NSW1 July 2018
Project Analyst

Because of project, involve many team and people in other country therefore meeting time is any time in a day. It is hard to get work balance.
Cons
work balance
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5.0
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Great place to work
Head of Collections ANZ (Former Employee) –  Sydney NSW4 September 2017
Amex has a fantastic work culture and very employee focussed.

Management is good, but a little lean on-shore in Australia. Amex is very global and matrixes and reporting lines can be outside of Australia. The global nature of Amex can mean that evening conference calls can become very frequent, and therefore a flexible approach to work is needed.
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4.0
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Fun industry to work in.
Travel Consultant (Former Employee) –  Melbourne VIC27 February 2018
Fast paced and dynamic industry to work in. Great perks and we all worked hard as a team.
Meet some wonderful people and was able to travel with work.
Pros
Great travel perks.
Cons
long hours, pay just ok.
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4.0
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Best in class people and culture
Regional Manager, Performance and Capabilities (Former Employee) –  Sydney, NSW26 August 2015
Varied work assignments with real opportunities for career advancement.

Supportive management and engaged intelligent coworkers.
Pros
Salary & Benefits, Flexible Working Arrangement, Brand, Culture
Cons
Frequent restructuring and reorganization
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5.0
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Great Company
Administration Assistant/Forex Specialist (Current Employee) –  Mandurah WA22 July 2017
American Express is really a Employers of Choice company. I am sure every employee would love to work with a company like American Express.

It provided great working hours and with a complete Work life balance.

Not only the colleagues were great but the entire work culture was really awesome.
Pros
Great Work culture
Cons
None
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Overall rating

4.2
Based on 6,259 reviews
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4.0Work/Life Balance
4.0Salary/Benefits
3.6Job Security/Advancement
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4.0Culture